Experienced Stylist with 12 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use multiple tools and products to achieve desired outcomes.
Skills
Customer buying habits
Marketing familiarity
Relationship building and management
Customer consultation
Networking expertise
Outstanding client retention
Cash Handling
Data Entry and Database Software
Positive Attitude and Energetic
Appointment Scheduling
Data Entry
Medical Release of Information ROI
Work History
Stylist, 09/2018 to 11/2021 Matthews International – Salt Lake City, UT,
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Monitored current trends to understand fashions and better serve customer needs.
Processed payments, entering sales in register for prompt customer service.
Organized sales area and work station to showcase products and boost sales.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Worked with men, women and children to complete all the hair care needs on daily basis.
Recorded notes for future reference about customer preferences and services delivered.
Suggested treatments and styles to suit customer appearance and fashion choices.
Assessed customer hair texture, treatment history and desired outcome to determine services required.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Worked on 5-18 customers daily while maintaining distinguished cleanliness and organization of work areas.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Designed individualized plans to assist customers in healing damaged or dry hair.
Handled payment transactions using [Software] to maintain accuracy and payment processes.
Receptionist, Medical Records , 06/2016 to 07/2018 Construction Forms – Port Washington, NY,
Processed medical records requests from outside providers according to facility, state and federal law.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Maintained patient records in compliance with security regulations.
Uploaded physician progress notes, history and physicals into electronic medical records.
Answered central telephone system and directed calls accordingly.
Maintained patient confidence by keeping patient records information confidential.
Confirmed appointments, communicated with clients and updated client records.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Kept reception area clean and neat to give visitors positive first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Provided clerical support to company employees by copying, faxing and filing documents.
Inspector, 05/2013 to 11/2013 Jysk – Richmond, VA,
Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams and template specifications.
Prepared reports detailing findings of inspections, investigations, and tests.
Upheld codes and regulations governing materials, processes, and procedures.
Cashier, 07/2006 to 07/2009 Compare Foods – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $[Amount] or more per shift.
Checked identification for proof-of-age for alcohol and tobacco sales.
Greeted over 100s of customers per day.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma: , Expected in 06/2009 Statesville High School - Statesville, NC GPA:
Associate of Arts: Cosmetology, Expected in 06/2009 Georgia Career Institute - Conyers, GA GPA:
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