Style Consultant/Fulfillment Specialist Resume Example Target

Kelly

Gavan

Professional Summary

Skills

Education

Dominican CollegeBlauvelt, NYBachelor of Arts: Humanities

Work History

Target- Style Consultant/Fulfillment Specialist
Cary, NC11/2016 - Current

Curated and prepared apparel and accessories for visual merchandising.
Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Built lasting relationships through personal interaction and savings incentives to preserve clientele.
Helped clients create new outfits with existing clothing and accessories.
Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Operated [Type] and [Type] equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
Conducted [Timeframe] counts and [Timeframe] audits of inventories to identify and resolve discrepancies in records.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Moved shipment materials to and from designated areas using lift and hand trucks.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.

Time Warner Cable- Inbound Sales
Morrisville, NC08/2014 - 03/2015

Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
Promoted available products and services to customers during service, account management and order calls.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Responded to customer requests for products, services and company information.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided ongoing guest service, including [Product or Service] advice.
Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
Handled [Type] customers in demanding [Type] setting in coordination with solid team of [Number] customer service associates.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Investigated and resolved customer inquiries and complaints quickly.
Resolved [Type] issues over phone with [Number] customers daily.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Promptly responded to inquiries and requests from prospective customers.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Entered orders into [Type] computer database system.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Educated customers about billing, payment processing and support policies and procedures.

Target- Sales Associate
Apex, NC05/2007 - 06/2014

Supported efficient and timely replenishment of sales floor merchandise.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Assisted customers with prompt and polite support in-person and via telephone.
Greeted customers, helped locate merchandise and suggested suitable options.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Becton Dickenson- Claims Processor
Franklin Lakes , NJ09/1999 - 06/2005

Evaluated accuracy and quality of data entered into agency management system.
Followed up with customers on unresolved issues.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Calculated adjustments, premiums, and refunds.

Resume Overview

Companies Worked For:

Target
Time Warner Cable
Becton Dickenson

School Attended

Dominican College

Job Titles Held:

Style Consultant/Fulfillment Specialist
Inbound Sales
Sales Associate
Claims Processor

Degrees

Bachelor of Arts : Humanities

Style Consultant/Fulfillment Specialist Resume Example

Resume Score: 80%

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