Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview
  • **Active Secret Clearance**Decorated Air Force Veteran driven to apply comprehensive experience in field training, safety patrol, security details and public service activities in the public sector**
  • Obtain a position that will allow my education, corporate management, military, and collections/customer service experience in a practical setting with room for advancement.
  • Sr. Process Manager at Capital One. Lead, Developed, and Coordinated 10 Capital One Employees through various company wide projects with firm deadlines. Project costs in the millions.
  • A competent and results-driven professional with a strong record of achievement in providing the necessary training, learning and development, project management, and personnel motivation expertise to ensure streamlined operations, client satisfaction, and increased proficiency.
  • Established background at high levels in strategic personnel development and training, encompassing: leadership, team building, planning, organizing, and problem-solving, all of which resulted in significant contributions to bottom-line results.
Core Strengths
  • Confidential Security Clearance
  • Project Management
  • People Manager
  • Computers
  • Customer Service/Credit
  • Quality Assurance
  • Microsoft Word, Power Point, Excel, and Access
  • Champs CS/Retail, Mars, Café, Toolbars, Whirl, FDR (Call Center Software)
  • Construction and General Operation of: Forklift, dump truck, sky lift, and front loader

  • Auto Computer Aided Drafting & Design
  • Reading and reviewing blue prints
  • New Company Hire Training
  • Strong verbal communication
  • Extremely organized
  • Military weapons qualified
  • Proficient in drywall repair, floor installation, locksmith work, and masonry, roofing, painting, door repair and installation
  • Welding: ARC, MIG, TIG, Spot Welding, cutting methods
  • Carpentry and Sheet Metal Tools
  • Managed repairs and maintenance for 200+ facilities throughout Nellis AFB.
  • Recipient of 4 Star Award (Capital One).
  • Managed a $1 million dollar project, while supervising a team of 6 workers.
  • Played an instrumental role in increasing internal customer satisfaction ratings
  • Trained and mentored over 10 team members
  • Promoted to Sr. Process Manager within 1 year
  • Maintained 100% accountability of a large section of equipment, tools worth over $500K during multiple overseas deployments.
Work Experience
08/2000 to Current
Structural Journeyman Faith Technologies, Inc. Smyrna, GA,
  • Construct, maintain, plan and repair wooden, masonry and concrete buildings and structures, including concrete footings, foundations, walls, floor slabs, piers and columns
  • Erect framework by placing, joining and fastening sills, joists, subfloors, studs, rafters, trusses and wall and roof sheathing using hardware and fastening devices
  • Install interior and exterior trim and finishing materials
  • Lay structures according to blueprints, building plans and other directives
  • Apply mastics, repair or construct mortar beds and install floor and wall tile
  • Install, construct, repair and modify structures that are made of sheet metal; in addition, you will cut, measure and join pieces using metal cutters, benders, riveting equipment and gas and electric welding equipment
  • Security Support
  • Reserve 555 Red Horse Squadron Performed daily maintenance of Nellis Air Force Base facilities value in the millions.
  • Facility Operations
  • Maintenance and Repair
  • Trainer/Supervisor for the war time mission.
  • Primary Safety Representative
  • Supervise Airman in their daily tasks and training.
  • Responsible for ordering supplies, materials, and creating schedules
  • Responsible for coordinating deadlines with senior officers.
  • Perform and Supervise daily routine work orders.
  • Supervised federal prisoners while working on base projects.
05/2009 to 08/2015
Sr. Process Manager Capital One Berwyn Heights, MD,
  • Managed, developed, and trained project team of 10 Capital One Associates
  • 3 years transitioning the HSBC systems to new Capital One Platform
  • Managed to achieve compliance, cut cost, improve efficiency, and meeting firm project deadlines
  • Manage and lead management staff on implementation of operations, policies, and procedures
  • Provide detailed process knowledge (SME) on projects while helping with implementation
  • Audit support both internally and externally
  • Problem management incident reporting and tracking
  • Identify opportunities for enhancement across care/credit departments
  • Responsible for working with operational management on suggested ways to improve the business
  • Accountable for defining & developing the comprehensive role and responsibilities for Operations Team Members
  • Managed business access support, incentive audits, reporting needs, business audits, and project lead for over 600 employees.
  • Acting support staff, help reduce company risk, and design processes to be more efficient
  • Trained new employees to be successful in the Capital One work place, and as collections representatives
  • Managed customers' accounts and implemented programs to reestablish a current account and credit history
  • Worked as part of a 13 person team to help achieve monthly goals
  • Served as a Team Captain to help drive moral and performance
2006 to 2008
Tenant Coordinator Jamestown Properties San Francisco, CA,
  • Worked as a liaison between Tenants and Landlord
  • Worked along side Computer Aided Drafting & Design Technician to create floor plans for new tenants
  • Assisted new tenants with obtaining necessary building permits
  • Worked with commercial contractors and architects on a daily basis to gather information for the tenants
  • Conducted space inspections and quality assurance after construction was complete
Educational Background
Expected in Present
Bachelor of Science: Civil Engineering Math
College of Southern Nevada - Las Vegas, NV

Civil Engineering Math

Expected in 2004
: Air Force Management
U.S. Air Force Management School - Las Vegas, NV

Airman Leadership School

Expected in 2000
High School Diploma: Math
Allegany-Limestone High School - Allegany, NY
Expected in 2000
High School Diploma: Drafting
BOCES Technical School - Allegany, NY

Internship with land surveying company after graduation

  • Active Secret Clearance (Since 2001)
  • Advanced Microsoft 2010 Access Database Class, Excel, Power Point, Word Documents. Certificates received from New Horizons Learning Center. (2009-2015)
  • Capital One Public Speaking and Management Course (2015)
  • Basic Military Training (2000)
  • Structural Apprentice Technical School (16 wks)
  • Airman Leadership School (8 wks)
Additional Information


Honorable Discharge USAF

  • Associate of the Month Award
  • Air Force Achievement Medal
  • Air Force Training Ribbon
  • National Defense Service Medal
  • AF Longevity Service Award
  • NCO Professional Military Education Ribbon
  • AF Outstanding Unit Award
  • AF Good Conduct
  • Iraq Campaign
  • Global War on Terrorism Service Medal
  • Small Arms/Rifle Expert Marksmanship Ribbon


Carpentry, Roofing, Painting, Masonry, Safety, Technician, TIG, MIG, Welding, Construction, Security, Drafting, Forklift/Equipment Operation, Create/Review Floor Plans,

Project Management/Operation Support:

People/Team Manager, Leadership, Design Processes, Project Lead, Public Speaking, Quality Assurance, Reporting, Audits, Customer Service, Credit, Employee Training, Instructor, Support Operations, Microsoft Access, Excel, Power Point, Word, Policies,

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School Attended

  • College of Southern Nevada
  • U.S. Air Force Management School
  • Allegany-Limestone High School
  • BOCES Technical School

Job Titles Held:

  • Structural Journeyman
  • Sr. Process Manager
  • Tenant Coordinator


  • Bachelor of Science
  • High School Diploma
  • High School Diploma

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