**Active Secret Clearance**Decorated Air Force Veteran driven to apply comprehensive experience in field training, safety patrol, security details and public service activities in the public sector**
Obtain a position that will allow my education, corporate management, military, and collections/customer service experience in a practical setting with room for advancement.
Sr. Process Manager at Capital One. Lead, Developed, and Coordinated 10 Capital One Employees through various company wide projects with firm deadlines. Project costs in the millions.
A competent and results-driven professional with a strong record of achievement in providing the necessary training, learning and development, project management, and personnel motivation expertise to ensure streamlined operations, client satisfaction, and increased proficiency.
Established background at high levels in strategic personnel development and training, encompassing: leadership, team building, planning, organizing, and problem-solving, all of which resulted in significant contributions to bottom-line results.
Core Strengths
Confidential Security Clearance
Project Management
People Manager
Computers
Customer Service/Credit
Quality Assurance
Microsoft Word, Power Point, Excel, and Access
Champs CS/Retail, Mars, Café, Toolbars, Whirl, FDR (Call Center Software)
Construction and General Operation of: Forklift, dump truck, sky lift, and front loader
Auto Computer Aided Drafting & Design
Reading and reviewing blue prints
New Company Hire Training
Strong verbal communication
Extremely organized
Military weapons qualified
Proficient in drywall repair, floor installation, locksmith work, and masonry, roofing, painting, door repair and installation
Managed repairs and maintenance for 200+ facilities throughout Nellis AFB.
Recipient of 4 Star Award (Capital One).
Managed a $1 million dollar project, while supervising a team of 6 workers.
Played an instrumental role in increasing internal customer satisfaction ratings
Trained and mentored over 10 team members
Promoted to Sr. Process Manager within 1 year
Maintained 100% accountability of a large section of equipment, tools worth over $500K during multiple overseas deployments.
Work Experience
08/2000 to Current
Structural JourneymanFaith Technologies, Inc. – Smyrna, GA,
Construct, maintain, plan and repair wooden, masonry and concrete buildings and structures, including concrete footings, foundations, walls, floor slabs, piers and columns
Erect framework by placing, joining and fastening sills, joists, subfloors, studs, rafters, trusses and wall and roof sheathing using hardware and fastening devices
Install interior and exterior trim and finishing materials
Lay structures according to blueprints, building plans and other directives
Apply mastics, repair or construct mortar beds and install floor and wall tile
Install, construct, repair and modify structures that are made of sheet metal; in addition, you will cut, measure and join pieces using metal cutters, benders, riveting equipment and gas and electric welding equipment
Security Support
Reserve 555 Red Horse Squadron Performed daily maintenance of Nellis Air Force Base facilities value in the millions.
Facility Operations
Maintenance and Repair
Trainer/Supervisor for the war time mission.
Primary Safety Representative
Supervise Airman in their daily tasks and training.
Responsible for ordering supplies, materials, and creating schedules
Responsible for coordinating deadlines with senior officers.
Perform and Supervise daily routine work orders.
Supervised federal prisoners while working on base projects.
05/2009 to 08/2015
Sr. Process ManagerCapital One – Berwyn Heights, MD,
Managed, developed, and trained project team of 10 Capital One Associates
3 years transitioning the HSBC systems to new Capital One Platform
Managed to achieve compliance, cut cost, improve efficiency, and meeting firm project deadlines
Manage and lead management staff on implementation of operations, policies, and procedures
Provide detailed process knowledge (SME) on projects while helping with implementation
Audit support both internally and externally
Problem management incident reporting and tracking
Identify opportunities for enhancement across care/credit departments
Responsible for working with operational management on suggested ways to improve the business
Accountable for defining & developing the comprehensive role and responsibilities for Operations Team Members
Managed business access support, incentive audits, reporting needs, business audits, and project lead for over 600 employees.
Acting support staff, help reduce company risk, and design processes to be more efficient
Trained new employees to be successful in the Capital One work place, and as collections representatives
Managed customers' accounts and implemented programs to reestablish a current account and credit history
Worked as part of a 13 person team to help achieve monthly goals
Served as a Team Captain to help drive moral and performance
2006 to 2008
Tenant CoordinatorJamestown Properties – San Francisco, CA,
Worked as a liaison between Tenants and Landlord
Worked along side Computer Aided Drafting & Design Technician to create floor plans for new tenants
Assisted new tenants with obtaining necessary building permits
Worked with commercial contractors and architects on a daily basis to gather information for the tenants
Conducted space inspections and quality assurance after construction was complete
Educational Background
Expected in Present
Bachelor of Science: Civil Engineering Math College of Southern Nevada - Las Vegas, NV GPA:
Civil Engineering Math
Expected in 2004
: Air Force Management U.S. Air Force Management School - Las Vegas, NV GPA:
Airman Leadership School
Expected in 2000
High School Diploma: Math Allegany-Limestone High School - Allegany, NY GPA:
Expected in 2000
High School Diploma: Drafting BOCES Technical School - Allegany, NY GPA:
Internship with land surveying company after graduation
Certifications
Active Secret Clearance (Since 2001)
Advanced Microsoft 2010 Access Database Class, Excel, Power Point, Word Documents. Certificates received from New Horizons Learning Center. (2009-2015)
Capital One Public Speaking and Management Course (2015)
People/Team Manager, Leadership, Design Processes, Project Lead, Public Speaking, Quality Assurance, Reporting, Audits, Customer Service, Credit, Employee Training, Instructor, Support Operations, Microsoft Access, Excel, Power Point, Word, Policies,
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