Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dynamic Storage Engineer with 15+ years of experience in Maintaining, Administering, Managing. Troubleshooting, Installing and configuring NetApp Storages. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • NetApp, E-Series
  • Brocade SAN Switches
  • AWS S3, Storage Gateway, SQS, EFS
  • NetApp OnCommand Insight
  • NetApp Data Fabric Manager
  • NetApp Work Flow Automation
  • NetApp SnapCreator
  • NetApp OnCommand Unified Manager
  • NetApp 7- Mode Transition Tool
  • Change Management
  • Documentation, Requirements gathering
  • Requirements gathering
  • Analysis and modeling
  • Verification and testing
  • Agile methodologies
  • Problem resolution
  • Process improvement
  • Supervision
  • Administrative support
  • Communications
  • Operational improvement
  • Planning and coordination
Storage Engineer, 02/2017 - Current
General Dynamics Ashburn, VA, India
  • Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.Reesponsible for planning, implementation and operations support of various storage devices and tools like NetApp 7-mode, cDOT, OCI, OCUM, DFM, Brocade SAN switches, Synology NAS diskstations, Snapcenter, Snapcreator, E-Series, FlexArray, WFA, SANTricity
  • Providing end-to-end support to customers in the phases of Planning, Design, Implementation and support to Storage infrastructure in the client location
  • Spearheading the Data center migrations and provide BAU support after cutover without any disruptions to the Storage environment
  • Coordinating and performing migrations from 7-mode to cDOT using multiple NetApp tools like 7MTT, XCP
  • Coordinating with other support groups, application teams and onsite Project Managers to prepare a Plan of Action to perform migrations by providing clear and precise directions to the offshore team.
  • Provide support for business and functional acceptance testing which involves ensuring technical specifications meet business requirements.
  • Support the Enterprise storage environment compatibility, health checks, monitor and test storage performance for potential bottlenecks, identify possible solutions, and work with other teams to fix the issues within the SLA.
  • Coordinating and participating with other infrastructure teams for any process optimizations and improvements across the cross-tower activities (meetings, brainstorming sessions etc.) to streamline the processes which in-turn reduces the resolution time taken for each issue in the queue.
  • Supports Amazon Web Services environment pertaining to the Storage infrastructure and has been leading those efforts in creation of S3 buckets, Storage Gateway, SQS and EFS requests and troubleshooting
  • Spearheading in taking over new projects and workload and ensuring that the documentations are in place for the offshore team to follow the same without any issues.
  • Knowledge transformation to the offshore team who will be performing the operations work on different timelines for continuous support.
  • Ensuring that the offshore team understands the requirement and work to the extent that they can handle the operations without any help and provide them guidance whenever and wherever required to have smooth transition with literally no impact to the support model or storage environment.
  • Responsible for vulnerability remediation planning and solution implementation for all the Storage devices, Brocade switches, Synology NAS disk stations and storage management servers in the client location.
  • Making sure that the highest levels of systems and infrastructure availability is maintained across the whole Storage environment.
  • Manages the SLA in ensuring that the team is adhering to all applicable process like Incident Management, Problem Management, Change Management etc.
  • Responsible to troubleshoot technical issues, research solutions and track problems to resolution.
  • Solely responsible for getting into any of the escalations, work with offshore team and provide RCA of all the high severity issues or incidents happening in the Storage infrastructure.
  • Engaged in Severity issues and driving towards quicker resolution and investigating the root cause of the issues happened.
  • He will be working with the Availability Management team to initiate Problem management to document the RCA as per the ITIL process so that the issue never occurs in the same environment in the future.
  • He takes full ownership to develop, review and maintain SOPs, KEDB and other documentation to ensure that the offshore team is following standard processes and best practices.
  • 10 percent of his time is allotted to work on automation activities like workflow automations towards provisioning which will help towards time savings, avoid manual errors and quicker ticket resolutions.
  • He has been spearheading the automation efforts and saved a lot of man hours which in turn has been spent on more productive activities towards Service improvements.
Storage Support Specialist, 10/2008 - 05/2012
Ibm Corporation Chicago, IL,
  • Responsible to handle all Severity incidents regarding NAS and SAN issues.
  • Responsible to take up projects in implementing new NAS/SAN devices and provide BAU support after cut-over.
  • Coordinating with onshore team regarding the Capex planning of all the Storage devices in the environment.
  • Spearheading all the operational and management issues regarding the Storage team of 20 members who were providing 24/7 support.
  • Manages the team by handling the workload by assigning incidents and requests and following up to resolve it at the earliest.
  • Accountable and responsible for monitoring the alerts configured on all Storage devices and ensure that they are addressed without any issues or disruptions to the business or end-users.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
Storage Administrator, 05/2005 - 10/2008
Asrc Federal Holding Company Suitland, MD, India

• Provided LAN and Desktop Support for 3000 users located in Chennai and Hyderabad.

• Provided first level support of Installation and Configuration of RHEL with Vmware/Vmplayer for around 150 desktop in VDSI.

• Providing Infrastructure support for all the Project Shares and Home folders located in VDSI.

• Maintaining the Hitachi Data Storage Servers (9585V and AMS 1000).

• Maintaining the Netapp G-filers (GF980) with the Sun Solaris console servers.

• Running Fail-over test and Disaster Recovery test under the maintenance window in a monthly basis.

• Health checking the Storage related equipments in a daily basis and troubleshooting the same.

Education and Training
Bachelor of Engineering: Electronics And Communications Engineering, Expected in 06/2002
Claire Sathak Engineering College - Kilakarai, Tamil Nadu, India,
Activities and Honors
Jessica Hameed Subhani Claire Ali Jinnah
COMPLETED THROUGH COGNIZANT ACADEMY: (if any) No Name of Institution Diploma or Year of Completion (e.g. NIIT, APTECH, SSI Etc) Certificate 1 2 3 4

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School Attended

  • Claire Sathak Engineering College

Job Titles Held:

  • Storage Engineer
  • Storage Support Specialist
  • Storage Administrator


  • Bachelor of Engineering

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