Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Accomplishments
Skills
Staff Management
Policies and procedures
Strategic planning
Mathematical calculations
Operations management
Improvement initiatives
Creative merchandising
Coaching and mentoring
Work History
Starbucks Manager, 02/2018 - Current Macy's, Inc. – Wellington, FL,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Developed and maintained relationships with customers.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supervised all areas of restaurant to keep it clean and well-maintained.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Identified team weak points and implemented corrective actions to resolve concerns.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Verified prepared food met standards for quality and quantity before serving to customers.
Helped general management develop prices based on inventory costs and portion sizes.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Starbucks Manager, 12/2014 - 02/2016 Macy's, Inc. – Akron, OH,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Assistant Customer Service Manager, 01/2013 - 12/2014 Sheridan Group Inc. Company – West Hartford, VT,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Resolved concerns with products or services to help with retention and drive sales.
Education
: Family And Consumer Sciences Education, Expected in - Winthrop University - Rock Hill, SC GPA:
High School Diploma: , Expected in 05/2008 - Burns High School - Lawndale, NC GPA:
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