LiveCareer-Resume

starbucks manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • Business writing
  • PC proficient
  • Inventory systems
  • Accounting skills
  • Microsoft
  • Database entry
  • Data organization
  • Staff development
  • Sales Techniques
  • Project management
  • Lead generation
  • Salesforce Management
  • Workforce Management
  • Issue and conflict resolution
  • Brand management
  • Data management
  • Team building
  • Active listening
  • Conflict resolution
  • Planning & organizing
  • Decision-making
Experience
Starbucks Manager, 11/2020 - 08/2022
Macy's, Inc. Champaign, IL,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Monitored staff performance and addressed issues.
  • Created training modules and documentation to train staff.
  • Developed lucrative marketing plans to maximize profits.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Assistant General Manager, 01/2018 - 08/2019
Blackrock, Inc. Dover, DE,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Met business targets with streamlined operations strategies.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Oversaw payroll preparation and administration for staff.
  • Recruited, hired, trained, developed and supervised team of 25 employees.
Assistant Store Manager, 05/2017 - 12/2017
Blackrock, Inc. Denver, CO,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
Service Manager, 02/2016 - 05/2017
Kuehne & Nagel Logistics, Inc. Lansing, MI,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Guided department employees on changes from management.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
Customer Service Executive, 05/2015 - 04/2017
Company Name City, State,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated account information after every customer call to keep all dates correct.
  • Processed customer account changes, using INFOAUTO.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Updated account information after customer calls and noted client concerns and issues.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Education and Training
High School Diploma: , Expected in 07/2006
-
Colegio Salesiano Pio XII - Falcon, Venezuela,
GPA:
Status -
Languages
English :
Full Professional:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:
Accomplishments
  • Recognized as Employee of the 2021 for outstanding performance and team contributions, and improvement.
  • Exceeded sales goals by average of 65% in 2021.
  • Consistently maintained high customer satisfaction ratings. Getting 83% on customer service, being Number 1 in the US for Macy's Foods department.
Certifications
  • Certified Starbucks Management, Starbucks, 2021.
  • Certified Daily Operations, Starbucks, 2021.
  • Certified Barista Trainer, Starbucks, 2021.
  • Certified Barista Basics, Starbucks, 2021.
  • Certified Texas Food Manager Certified, Learn2Served, 2021.
,
Additional Information
  • Born and raised in Venezuela, moved to the United States in 2019.
  • Soccer player on my free time.
  • Proactive, dedicated, passionate and always giving my best in everything I do.
  • Very communicative and attentive.

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Resume Overview

School Attended

  • Colegio Salesiano Pio XII

Job Titles Held:

  • Starbucks Manager
  • Assistant General Manager
  • Assistant Store Manager
  • Service Manager
  • Customer Service Executive

Degrees

  • High School Diploma

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