starbucks manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Project Management
  • Staff Development
  • Sales Techniques
  • Managing Operations and Efficiency
  • Staff Training
  • Team Leadership
  • Cost Control
  • Team Building
  • Recruitment and Hiring
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Complex Problem Solving
  • Hiring and Training
  • Problem Resolution
  • Performance Evaluations
  • Budget Management
  • Teamwork and Collaboration
  • Project Planning
  • Goal Setting
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluation
  • Workforce Management
  • Issue and Conflict Resolution
  • Salesforce Management
  • Brand Management
  • Strategic Planning
  • Inter-Department Collaboration
  • Professional and Courteous
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Customer Service
  • Time Management
  • Customer Relationship Management
  • Interpersonal Relations
  • Calm Under Pressure
  • Decision Making
  • Process Improvement
  • Shift Scheduling
Starbucks Manager, 10/2018 - Current
Basha's Avondale, AZ,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Person in Charge, 06/2016 - 10/2018
Bj's Wholesale Club, Inc. Boynton Beach, FL,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Responded to customer questions regarding products, prices and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Cashier and Courtesy Clerk, 09/2014 - 06/2016
Safeway City, STATE,
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Took unwanted items from checkout to proper location.
  • Escorted customers to desired merchandise location.
  • Directed customers to product locations throughout store to help find requested items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Established good working relationships with other departments to promote smooth flow of products and services throughout store.
  • Answered questions about current, seasonal and special sales.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Gift-wrapped items purchased by customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Provided top quality control and eliminated downtime to maximize revenue.
Education and Training
Associate of Arts: General Studies, Expected in 06/2015
Chemeketa Community College - Salem, OR
Status -
High School Diploma: , Expected in 06/2012
West Salem High School - Salem, OR
Status -

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Resume Overview

School Attended

  • Chemeketa Community College
  • West Salem High School

Job Titles Held:

  • Starbucks Manager
  • Person in Charge
  • Cashier and Courtesy Clerk


  • Associate of Arts
  • High School Diploma

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