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Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual organization of paperwork, files, money, and management procedures. Friendly customer service and management personel with 6+ years of background in professional settings, Knowledgeable in file maintenance and organization, computer, P.O.S systems, and customer service and relation skills .Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
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- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Created and maintained personal binders, logs, and files of some of the following; advanced store training binders, scheduling and availability, sales, labor, audits, sample logs, pull to thaw, training, product knowledge , promotional binders, marketing logs, recipes, upcoming events, routines, cleanliness and accountability checks.
- Responded to customer and corporate requests via telephone, email, and on the job requests.
- Worked directly with Operations Specialist to achieve higher sales, customer count, item count, and returning customer count.
- Established and maintained a positive work environment.
- Served as the main liaison between customers, management, corporate, and sales team.
- Conducted monthly walk-throughs with the manager to discuss interior visual displays, including store window presentation, and in-store procedures and configurations.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Maintained cleanliness and presentation of stock room and production floor. which landed my team and I with 90% + on our audits.
- Myself was given the "Head" wrapper position over a Journeymen clerk, for reasoning including my abilities to work hard, fast, efficient, willingness to learn , to conform to managements needs, and overall ability to care and preform to my highest abilities.
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- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the departments sale items, core items, and personal customer products.
- Performed key tasks to promote an inviting store appearance, which included making sure shelves were properly and effectively stocked, clean, and not overly supplied at all times.
- Responded to customer questions and requests in a prompt and efficient manner.A goal as a team, to not only be a place to buy product, but the NEIGHBORHOOD meat market where customer needs were filled above expectations, and met with a friend , not a meat clerk.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Processed payments for credit and debit cards and returned the proper change for cash transactions. Cash closing precedures and safety messures to complete bank runs, and b balancing of store.
- Coached the team on effective upselling and cross-selling methods.
- Built relationships with customers to increase likelihood of repeat business. Merchandising with sales teams to upsale, and continue positive sales with an increased sales percentage of 25% in 2003.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Inventory, opening procedures, closing procedure, labor costs, labor hourly, scheduling, marketing, analyzing paperwork of numbers and percentiles, filing paperwork, emailing store communication.
- Preserved a perfect audit reqired for health and operations score record for 5 years with a 90 percentile and higher.
Tyee Highschool - SeaTac, Wa,
Bellevue College - Bellevue, WA
Currently enrolled for winter courses. Forwarding education in environmental science and wildlife biology. Completing education to associates degree. I am setting a goal of completion of a bachelors degree. Continuation of education will have no effect of work schedule.
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School Attended
- Tyee Highschool
- Bellevue College
Job Titles Held:
- Starbucks Manager
- Meat Wrapper
- Assistant Store Manager
Degrees
- High School Diploma
- Bachelor of Arts
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