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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Industrious and enthusiastic barista and manager offering 7+ years of barista experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills
  • Creative merchandising
  • Beverage preparation
  • Product Displays and Design
  • Point of Sale Knowledge
  • Menu Memorization
  • Food Preparation and Safety
  • Coffee Machinery
  • Adaptive and Creative
  • Retail management
  • Employee training / performance improvement
  • Friendly and outgoing
  • Organized and effective managerial style
  • Relationship building and management
  • Exceptional Customer Service
  • Microsoft applications proficiency
  • Problem resolution
  • Communications, budgets, and operations
  • Business development and planning
  • Policy and Procedure Adherence
  • Scheduling
  • Strategies and goals
Work History
Starbucks Manager, 01/2017 - Current
Albertsons Company Inc. Parsippany, NJ,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Maximized performance by monitoring daily activities and mentoring team of 10-15 associates.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista, 08/2012 - 08/2016
Coffee And Bagel Brands Hibbing, MN,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
  • Created drinks in average shifts with consistently positive customer satisfaction scores.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Made and served café beverages with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Taught proper procedures and strategies for success to new employees.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Handled cash and processed payments accurately to avoid errors.
Cashier, 06/2012 - 05/2016
Lkq Charleston, SC,
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
Education
High School Diploma: , Expected in 05/2013
-
Grayslake Central High School - Grayslake,
GPA:
Accomplishments
  • Certified Coffee Master

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Resume Overview

School Attended

  • Grayslake Central High School

Job Titles Held:

  • Starbucks Manager
  • Barista
  • Cashier

Degrees

  • High School Diploma

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