Industrious and enthusiastic barista and manager offering 7+ years of barista experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
Creative merchandising
Beverage preparation
Product Displays and Design
Point of Sale Knowledge
Menu Memorization
Food Preparation and Safety
Coffee Machinery
Adaptive and Creative
Retail management
Employee training / performance improvement
Friendly and outgoing
Organized and effective managerial style
Relationship building and management
Exceptional Customer Service
Microsoft applications proficiency
Problem resolution
Communications, budgets, and operations
Business development and planning
Policy and Procedure Adherence
Scheduling
Strategies and goals
Work History
Starbucks Manager, 01/2017 - Current Albertsons Company Inc. – Parsippany, NJ,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Managed overstocking, restocking and inventory control procedures during shift.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Maximized performance by monitoring daily activities and mentoring team of 10-15 associates.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recommended products based on solid understanding of individual customer needs and preferences.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
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