- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Industrious and enthusiastic barista and manager offering 7+ years of barista experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
- Creative merchandising
- Beverage preparation
- Product Displays and Design
- Point of Sale Knowledge
- Menu Memorization
- Food Preparation and Safety
- Coffee Machinery
- Adaptive and Creative
- Retail management
- Employee training / performance improvement
- Friendly and outgoing
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- Organized and effective managerial style
- Relationship building and management
- Exceptional Customer Service
- Microsoft applications proficiency
- Problem resolution
- Communications, budgets, and operations
- Business development and planning
- Policy and Procedure Adherence
- Scheduling
- Strategies and goals
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Starbucks Manager, 01/2017 - Current
Albertsons Company Inc. – Parsippany, NJ,
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed overstocking, restocking and inventory control procedures during shift.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Maximized performance by monitoring daily activities and mentoring team of 10-15 associates.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista, 08/2012 - 08/2016
Coffee And Bagel Brands – Hibbing, MN,
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
- Created drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Made and served café beverages with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Handled cash and processed payments accurately to avoid errors.
Cashier, 06/2012 - 05/2016
Lkq – Charleston, SC,
- Operated cash register for cash, check and credit card transactions with accuracy.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers with special services, account updates and promotional options.
High School Diploma: , Expected in 05/2013
-
Grayslake Central High School - Grayslake,
GPA:
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