Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused and reliable employee bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Hard-working Nursing major (3.7 GPA) currently attending West Coast University, with 5+ years of work experience. Aiming to leverage a proven knowledge of customer service, customer satisfaction, Frequently praised as efficient by surrounding peers, and can be relied upon to help any company achieve its goals. Review and interpret information on source documents to complete accurate and smooth work. I am a motivated professional offering proficiency in organization and determination to complete the job at hand. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

  • Point of Sale Systems
  • Food Safety
  • Alcoholic Beverage Regulation
  • Effective Communication
  • Active Listening
  • Positive Language
  • Problem Solving
  • Patience
  • Verbal Communication
  • Customer Service
  • Teamwork
  • High Energy
Work History
Starbucks Manager, 01/2018 - 12/2019
Albertsons Company Inc. Clarkston, WA,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Starbucks Barista, 11/2016 - 12/2017
Macy's, Inc. Calumet City, IL,
  • Created over 300 drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Associate, 10/2015 - 10/2016
Benefytt Technologies, Inc Tampa, FL,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Supported promotional plans by updating signage with price changes.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Bachelors of Science: Nursing, Expected in 01/2022
West Coast University - Orange County, California
Dean's List 2020
B.S: Psychology, Psychology and Health Science Behavior, Expected in 12/2016
Chapman University - Orange, CA
Assigned work to team members based on company needs, personal strengths and job knowledge. Rotated stock to ensure optimum appeal and minimize shrinkage. Engaged and interacted with customers to create a positive shopping experience. Responded to customer concerns with friendly and knowledgeable service. Front Desk Associate | Ralphs Grocery Company - Irvine, CA Scanned items, weighed special purchases and entered codes to properly price items. Created and maintained cash reports at end of each shi. Processed payments by check, cash, debit and credit and maintained accurate drawers. Welcomed and greeted roughly 200 customers daily. Engaged customers warmly and provided immediate and dedicated assistance. Monitored self- checkout systems and provided assistance or intervention where required. Identified potential shoplifters and alerted management. Determined customer needs by asking relevant questions and listening actively to the responses. Answered customer telephone calls promptly and in an appropriate manner.
Additional Information
  • Trained and developed new associates on POS system and key sales tactics. Reviewed and monitored scheduling, purchases and other expenses to maintain budget. Hired, trained and evaluated personnel in sales and marketing. Created work schedules according to sales volume and number of employees. Handled new hire training for various jobs and kept employees up-to- date through frequent meetings and promotions.

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School Attended

  • West Coast University
  • Chapman University

Job Titles Held:

  • Starbucks Manager
  • Starbucks Barista
  • Front Desk Associate


  • Bachelors of Science
  • B.S

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