Hardworking and motivated Starbucks Manager with going on 3 years of experience and record of success. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Staff Development
Project Management
Sales Techniques
Work Planning and Prioritization
Hiring and Training
Team Leadership
Teamwork and Collaboration
Scheduling and Coordinating
Shift Scheduling
Experience
01/2023 to Current
Starbucks ManagerBasha's – Lake Havasu City, AZ,
Completed inventory audits to identify losses and project demand.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize group productivity.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Evaluated individual and team business performance and identified opportunities for improvement.
Analyzed business performance data and forecasted business results for upper management.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
09/2020 to 01/2021
Starbucks Assistant Manager Food City – Abingdon, VA,
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Completed inventory audits to identify losses and project demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Reviewed completed work to verify consistency, quality and conformance.
Delegated work to staff, setting priorities and goals.
08/2018 to 09/2020
Starbucks Barista B.F. Saul Company Hospitality – Sterling, VA,
Created complex, hand-crafted beverages based upon customer preferences.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Collected payments and provided accurate change.
Gave samples of popular coffee and tea blends to create sales opportunities.
Stocked customer service stations with paper products or beverage preparation items.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Followed health, safety and sanitation guidelines to pass state inspections.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Supported highest standards of conduct and service to support company reputation.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Described menu items to customers and suggested products based on stated preferences.
Checked brewing equipment for proper functionality.
Restocked product displays based on demand and projected sales.
Created signs and displays to advertise store products or events.
Provided customers with product details, coffee blends and preparation descriptions.
Described menu items to customers and suggested appealing products.
Prepared and served hot or cold beverages.
Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
07/2015 to 08/2018
CashierOtg – Queens, NY,
Collected payments and provided accurate change.
Processed refunds for worn, damaged and broken merchandise.
Helped with purchases and signed customers up for rewards program.
Answered product questions with up-to-date knowledge of sales and store promotions.
Trained new team members in cash register operation, stock procedures and customer services.
Verified customer age requirement for alcohol or tobacco purchases.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register or POS system to receive payment by cash, check and credit card.
Answered customer questions and provided store information.
Accepted cash and credit card payments, issued receipts and provided change.
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