Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Managerial experience
  • Manager coaching and training
  • Effective time management
  • Quality assurance controls
  • Managing activities
  • Supervising team
  • Providing customer support
  • Adjusting routes
  • Verifying orders
  • Auditing inventory
  • Building trust and rapport
  • Staff development
  • Brand management
  • Planning and coordination
  • Supervision
  • Team management
  • Customer service
  • Problem resolution
  • Inventory management
  • Team building
  • Administrative support
  • Business operations
Experience
Starbucks Manager , 08/XXX9 to Current
Food CityCleveland, TN,
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Service and Engagement Supervisor, 08/XXX7 to 08/XXX9
Macy's, Inc.Dallas, TX,
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Earned reputation for good attendance and hard work.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
LensCrafters Supervisor, 02/XXX5 to 07/XXX7
LensCraftersCity, STATE,
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Met with customers to discuss options for selection of products and services.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Assumed responsibilities of store manager during absences.
  • Generated reports to assess performance and make adjustments.
Starbucks Supervisor , 08/XXX1 to 08/XXX4
StarbucksCity, STATE,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Promoted employee safety awareness resulting in zero injuries.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Provided ongoing training to address staff needs.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Developed position rotation to support continuous improvement and operator development.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
Education and Training
High School Diploma: , Expected in 06/2004
McKee High School - Staten Island, NY
GPA:

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Resume Overview

School Attended

  • McKee High School

Job Titles Held:

  • Starbucks Manager
  • Service and Engagement Supervisor
  • LensCrafters Supervisor
  • Starbucks Supervisor

Degrees

  • High School Diploma

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