standardized patient program director resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Skilled Program Director adept at managing all facets of program operations, including administration and outreach.

Well-versed in multitasking to achieve challenging goals. Prepared to leverage 20 years' experience in Medical Education to take on challenging role in helping to education medical students.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in an educational environments.

  • Performance standards and analysis
  • Policy and procedure improvements
  • Business oversight
  • Budget coordination
  • Organizational leadership
  • Program leadership
  • Analytical
  • MS Office
  • Team management
  • Decision-making
  • Time management
  • Relationship building
Consultant, 07/2021 - Current
Forrester Research, Inc. Norwalk, CT,
  • Researche and analyze clinical skills instruction for MS3.
  • Write and formalize standardized patient cases, scripts, doorway information and physical exam findings for OSCE.
  • Offer change suggestions and improvements to OSCEs.
  • Coordinate with appropriate departmental staff members to assign proper procedures in OSCEs.
Standardized Patient Program Director, 07/2013 - Current
Forrester Research, Inc. San Francisco, CA,
  • Started the Standardized Patient (SP) Program from scratch.
  • Wrote Policies and Procedures Handbook for SP Program.
  • Oversee daily operations of SP Program functions. Recruiting training and scheduling of SPs.
  • Managed program operations and provided strategic leadership for all staff and standardized patients.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates with clinical instructors, faculty and leadership in the School of medicine.
  • Collaborated with clinical skills and doctoring directors in the SOM to evaluate successes and failures of all learners, as well as develop new partnerships with different disciplines and make proactive changes.
  • Identified any learning issues to determine solutions and assist learners to achieve their goals.
  • Developed and monitored budget for Center for Simulated Patient Care.(CSPC) including SP Dept.
  • Increased CSPC program effectiveness by implementing strategic operational improvements. Held regular inter rate regulations to maintain the highest standard of SP performance and accuracy.
  • Maintained scheduling and optimal quality standards to keep faculty and student affairs informed.
  • Helped recruit and schedule tutors MD/PA instructors to facilitate in lectures and OSCEs.
  • Performed Moulage on SPs for realistic effect of injuries during OSCE's and Disaster Drill.
  • Managed, co developed and ran Residency OSCE programs, while providing leadership to Program directors of residents programs and our faculty members.
  • Co developed cost sheet for Resident OSCEs.
  • Oversaw payroll for staff and SPs.
  • Oversaw billing of Resident OSCEs.
  • Developed cases, checklists and assessment tools for residents OSCES.
  • Established community relationships through educational events to promote Inter Professional Education programs. Promoting SP Program at other businesses to educate the community.
  • Created comprehensive progress reports on all learner exams to show progress, and identify weak learners before a problem could develop.
  • Recruited and hired top-level employees with expertise in medical education, adding depth and talent to the highly skilled team.
  • Held annual recruitment fairs for new SPs.
  • Viewed video encounters of SP/learns to ensure SP performance accuracy and professionalism.
  • Developed and Inter Rater Reliability checklist to use during video reviews, to ensure standardized assessment of all SPs.
  • Conducted regular assessments of SP's accuracy in grading learner encounters.
  • Held annual staff performance reviews. Oversaw payroll for staff and SPs.
  • Mentored staff for career opportunities and education.
  • Identified potential SPs to be Patient Instructors (PI) for clinical instruction to learners. Co trained and certified said PIs.
  • Developed and held regular workshops for improving SPs skills in instructing Clinical Skills, giving feedback to learners and grading OSCE's.
  • Wrote "Five Steps for Giving Feedback to Learners" and convinced faculty that SP's could be trained to accurately and sensitively give feedback to learners.
  • Presented at 2016 STFM conference in Minnesota on "Five Steps for giving Feedback to Learners."
  • Attended Annual ASPE conferences and classes on USMLE preparation.
  • Ran over 30 OSCES a year.
  • Held voluntary practice sessions for learners prior to OSCEs.
  • Had an "Open Door" policy to staff and students.
Owner/Office Manager, 02/1991 - Current
Forrester Research, Inc. Austin, TX,
  • Promote business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Directed hiring and training of new office staff to drive organizational improvements.
  • Presented at Real Estate Offices promotions for business.
  • Coordinated with Corporate webmaster to develop website and create advertisements and promotions.
Consultant, 01/2016 - 05/2019
Metro Group Inc. Farr West, UT,
  • Researched and analyzed operations to ascertain detailed PA Programs Standardized Patient needs.
  • Established quality standards and performed work according to project schedules.
  • Handled scheduling problems and training issues during project implementation.
  • Coordinated with appropriate departmental staff members to assign proper procedures for OSCES implementation and strategic aim.
  • Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Cultivated best practices based on their PA Program OSC experience and current regulatory expectations.
  • Oversaw and supervised onsite standardized patients and liaised between team and clinical instructors.
  • Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
  • Kept learners information confidential and handled details accurately.
  • Delivered high level of service to PA Program in effort to build upon relationships for future for Interprofessional edu.
Consultant , 06/2011 - 07/2013
RUHS Family Med Residents Program City, STATE,
  • Researched and analyzed Residents OSCE operations to ascertain detailed Post Graduate Year (PGY) needs.
  • Established quality standards for the OSCE's.
  • Coordinated with appropriate departmental staff to assign proper procedures for OSCE's implementation and strategic aim.
  • Coordinated with faulty across multiple initiatives to align development timelines, plan testing and work with standardized patients.
  • Oversaw and supervised onsite SP teams and liaised between SPs and hospital faculty.
  • Wrote OSCE scripts and helped in development of evaluation forms.
  • Trained SPs on site and via SKYE. when necessary.
  • Broadened improvement initiatives by troubleshooting problems during OSCE and real patient encounters and recommending corrective actions.
  • Kept PGY information confidential and handled details of their evaluations and feedback.
  • Delivered high level of service to hospital staff and residents program team in effort to build upon relationships for future.
  • Maintained current knowledge of PGY trends to help clients feel appropriate and accurate for their evaluation needs for all PGY levels.
Standardized Patient Trainer, 07/2007 - 07/2013
UC Riverside, School Of Medicine City, STATE,
  • Worked successfully with diverse group of Standardized Patients to accurately portray patients with medical conditions for medical school learners to practice physical exam techniques and interview skills.
  • Assisted in recruitment of new SPs interview process.
  • Co wrote cases/scripts for SP encounters.
  • Trained SP's to accurately portray physical ailments and medical information of patient they played.
  • Role played as an SP with learners.
Standardized Patient Trainer, 06/2005 - 07/2013
Western University Health Sciences City, STATE,
  • Led, instructed and motivated individuals during SP training activities.
  • Participated in recruitment of new SPs.
  • Gave feedback to medical students on their physical exam techniques.
  • Trained SP's on the correct technique medical students should use for physical exams.
  • Gave feedback to medical students on their history tacking and humanism techniques during history taking of an SP's medical history.
  • Participated in group writing of scripts and checklists for SP encounters for OSCEs.
  • Reviewed video encounters of OSCEs to ensure SP accuracy of case information and patient portrayal.
Standandized Patient, 06/2001 - 07/2013
Loma Linda University School Of Mediciner City, STATE,
  • Performed at a high standard as Simulated patient for medical students, Physician Assistant, Nurse Practitioners, RN and Resident learners..
  • Participate in the annual "Disaster Drill" as part of the MS4 graduation.
  • Gave feedback to all learners on their communication skills.
  • Graded MS3 learners in their CPX OSCE in prep for the USMLE Step2 CS.
Executive Assistant to General , 05/1989 - 10/1991
Channel 46 Home Shopping Network City, STATE,


  • Maintained calendar for General Managers every day meetings.
  • Revised and maintained master calendar for studio and talent appointments.
  • Booked talent, camera crews and lighting crews for infomercials.
  • Opened, read and wrote answers to routine emails and correspondence for General Manager.
  • Set up meeting and event logistics for home office management, including executives and board of directors, visiting from Clearwater, FL.
  • Entered viewer information and updates in database system to track view times,leads, interactions, relationships to propel optimum sales opportunities.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Managed daily financial tasks such as invoices, reports and proposals.
  • Arranged travel and accommodation for talent, and corporate visitors.
  • Attended conferences to promote Home Shopping Network and the Production department, Telemation.
  • Supported advertising and promotional initiatives by creating marketing materials.
Sales, 11/1987 - 05/1989
Residence Inn Marriott City, STATE,
  • Arranged tours of Hotel property with signage and appealing displays to encourage customer sales, visible from the freeway.
  • Organized group bookings for large corporations relocating employees, like Lockheed International, General Dynamics.
  • Kept knowledgeable on competitive hotels sales and inventory.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with reservations and housekeeping to ensure quality customer service.
  • Organized catering for sales events.
  • Worked with fellow sales team members to achieve group targets.
Administrative Assistant to 3 Loan Officers, 05/1985 - 10/1987
American National Bank And Trust Co. Of Chicago City, ,
  • Directed customer communication to appropriate loan officer.
  • Took minutes from meetings and distributed then to appropriate departments.
  • Answered phones and directed calls to Loan officer. Taking messages and answering questions when appropriate.
  • Coordinated Loan officers calendars and schedules.
  • Scheduled business lunches/meetings.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Education and Training
High School Diploma: , Expected in
Clacton County High School - United Kingdon,
Status -
Associate of Arts: Business Management, Expected in
Colchester Institute/Essex University - United Kingdon,
Status -

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Resume Overview

School Attended

  • Clacton County High School
  • Colchester Institute/Essex University

Job Titles Held:

  • Consultant
  • Standardized Patient Program Director
  • Owner/Office Manager
  • Consultant
  • Consultant
  • Standardized Patient Trainer
  • Standardized Patient Trainer
  • Standandized Patient
  • Executive Assistant to General
  • Sales
  • Administrative Assistant to 3 Loan Officers


  • High School Diploma
  • Associate of Arts

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