Enthusiastic, motivated customer service expert with a diverse range of experience and skills including three plus years of experience working on concert and stage productions, stage construction, lighting and audio assembly and over five years managing residential homes for the mildly disabled. Promoted to group home manager after several months as house staff; developed strong relationships with clients and their families, co workers and state case workers. Taught employees effective communication techniques, as well as steps for finding and changing the causes of clients' periodic poor behavior. Trained all areas of safety protocol for event planning as well as group home safety, accident prevention and emergency disaster preparation, basic first aid and CPR. Working knowledge of many prescribed medications for mental disabilities and the serious consequences of improper medication administration and secure storage. Implemented regular cleaning and shopping schedules, and used knowledge of organizing and home repair to maintain home at top level saving hundreds of dollars monthly in major repair expenses and grocery shopping. Ranked top in company of six group homes in cleanliness and organization, word of mouth referrals led to an outside cleaning, moving and home organizing business. Skilled in all areas of cleaning, including techniques for special surfaces, high end furniture and art, operating commercial cleaning equipment, basic power tools, in a wide variety of spaces, from high end residential homes to office space to damaged and abandoned rentals and storage units filled with unwanted personal items, furniture etc. Proficient account manager, excelling in listening and probing techniques designed to uncover customer needs and areas of dissatisfaction. Successful at customer complaint resolution by listening professional reaching a full understand of issues, then working with customer to find acceptable solution. Well-trained in cold calling, setting appointments and proposal writing
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President, Granger Ute Conference Football 2001, 2002
Staff Sports and Community Writer West Valley News 2000-2005
Executive Board, Granger Ute Conference Football 1999-2005
VP Score Keeping/Statistics Granger Baseball 2000-2005
Business Instructor Junior Achievement
Needs Focused Sales Training, Ad Design and Sales Training, IATSE Safety Classes, CPR and MAAP Certification
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