Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

  • Talent management
  • HR policies
  • Recruitment
  • Maintaining Files
  • Fluent in Nepali,Hindi
  • Proficient with Excel and Word.
  • Employee Corrective Action
  • Time management
  • Administrative skills
  • Compensation and benefits
  • Verbal and written communication
Work History
Sr. Human Resources Assistant III, 10/2019 to Current
AmentumPittsburgh, PA,
  • Drive HR excellence by providing great customer service to bring down attrition while overseeing appeal process and working one-on-one with site lead to analyze attrition trends and identify retention actions for site.
  • Drive site moral when leading investigations and making call to having safe work environment insisting on higher standards to DEI.
  • Drove promotional process as Hiring Manager and Recruiter for all departments to ensure best talents are employed as we hired and developed best for advancement of Process Assistants.
  • Proficient in software such as Salesforce, Kronos (MyTime), Panorama, Adapt, etc.
  • Lead and conducted investigations to service associates as their Human Resource Representative in seek-to-understand as well as follow standard work policies.
  • Coordinated with operational leaders to audit coding 5,000+ employee schedules to ensure attendance supports business need.
Seasonal Human Resources Assistant , 07/2019 to 10/2020
Firstservice ResidentialSan Tan Valley, AZ,

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Assisted and completed tasks asked of me by HRBPs, Sr. HRAs, Area Managers, Operation Managers, and the Leadership team as whole to drive the success of Amazon further.

Daily deep dives into key metrics such as UPT, possible Job Abandonment, LOA denials & WC claims.

Supported human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.

Partner with Area Managers to deliver associate feedback, Update rosters, and Additional HR related information.

FMLA claims, Disability Claims and other HR related issues Used my time to fixed Associate time.

Conduct “seek to understand” and coaching conversations with Associate regarding time management.

Monitored unemployment appeals and changes in personnel policies, procedures and regulations.

Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.

Flight Attendant, 03/2016 to 03/2019
American AirlinesCity, STATE,
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensure safety and comfort of customers onboard aircraft.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Manager, 10/2013 to 09/2015
Panda Express RestaurantCity, STATE,
  • Recorded inventory sales into organization's weekly income report.
  • Approved regular payroll submissions for employees.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Onboarded new employees with training and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bachelor of Science: Business Administration, Expected in 03/2022
Franklin University - Columbus, OH
Certificate : Travel Agent, Expected in 01/2016
The Travel Academy - Minnesota City, MN ,
Associate of Arts: Business Management, Expected in 07/2015
Lansing Community College - Lansing, MI
Native or Bilingual
Professional Working

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School Attended

  • Franklin University
  • The Travel Academy
  • Lansing Community College

Job Titles Held:

  • Sr. Human Resources Assistant III
  • Seasonal Human Resources Assistant
  • Flight Attendant
  • Manager


  • Bachelor of Science
  • Certificate
  • Associate of Arts

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