sr business process analyst resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experienced Sr. Business Process Analys with a proven knowledge of order to cash processes. Demonstrated ability to develop and document processes, lead multiple projects, and deliver meaningful improvements to the business. Strong communication skills and proficiency in Microsoft 365 and Google Docs. Bachelor’s Degree or 5 years of related experience preferred. Excited to use my proven skills and customer obsessed enthusiasm to the Zillow's Sr. Order to Cash Process Analyst.

  • Billing
  • Payments
  • Process change improvements
  • Quality reporting
  • BPO Partnership Management
  • Analytical research
  • Proficient in Excel, Sheets and Data Visualization
  • Account reconciliation
  • Problem Solving
Education and Training
Dallas Baptist University Dallas, TX Expected in 12/2013 Master of Arts : Business Management - GPA :
Governors State University Park Forest, IL Expected in 08/2008 Bachelor of Arts : Accounting And Business Management - GPA :
Triton College River Grove, IL Expected in 05/2003 Associate of Arts : Accounting - GPA :
  • Improved delivery of emails drafted outside of Fintech automation by mail merge technique for Gmail, realizing overall increase in email delivery, average handling time, and cost efficiency.
  • Created highly effective dynamic working tool to evaluate, forecast accounts receivable and billing audit that significantly impacted efficiency and improved operations.
  • Led BPO team to achieve service level agreement (SLA) and metric goals, earning recognition from upper management.
  • Successfully close Accounts Receivable ledgers
Rtx - Sr. Business Process Analyst
Garrett Park, MD, 08/2019 - Current
  • Assists in the accounting close process by efficiently executing billing tasks.
  • Serve as a Subject Matter Expert on cash application, billing and collections.
  • Encourages changes in business processes for increased productivity and growth potential
  • Collaborates with our outsourcing partner for smooth and timely invoice generation
  • Facilitates the upload of invoices to customer platforms with the help of the outsourcing partner
  • Issues credit/debit memos to rectify invoices and confirms accuracy
  • Accountable for recording write-offs to fix customer account balances
  • Checks financial data against bank statements and invoicing records for billing accuracy
  • Manages and updates customer information in the billing systems
  • Works closely with Product Development, Business Operations, Accounting, and other teams to launch new products and enhance existing ones.
  • Analyzed business processes, recommended changes and developed automated approaches to improve productivity
  • Led client/BPO walkthrough calls, assisted in producing data sets and reports for analysis using SQL and Excel
  • Maintained knowledge of ERP, CRM and business intelligence tools and operational features.
  • Managed multiple process improvement projects in various stages.
  • Assist in producing data sets and reports for analysis using SQL, Excel or other reporting tools (Tableau and Data Google Studio).
Diode Inc - Business Account Analyst
Milpitas, CA, 06/2018 - 08/2019
  • Managed sales onboarding, purchases, stock moves, and truck movements in SAP
  • Coordinated support teams and business coordination to resolve truck transactional data issues
  • Managed billing errors and coordinated resolution in SAP or with offshore teams; identify root cause to minimize customer delays/impact.
  • Coordinated support teams and business coordination to ensure that all third party truck supply deals are managed efficiently and effectively third party truck liftings.
  • Participated in 3rd Party Setup weekly meeting. Proactively addressed truck transactional data issues with schedulers, traders, contracts, business coordinators, external business partners, and offshore teams to minimize delays in actualization, negative working capital and P&L impacts, and customer invoice disputes.
  • Managed dispute resolution for both onshore and offshore teams and escalate issues appropriately.
  • Managed the month end reconciliation process to ensure silent run between the onshore and offshore teams.
  • Gathering appropriate documentation (W9, SCAC Letter etc.) for creating/updating carrier accounts.
  • Handle escalations from offshore/BPO teams
Altra Holdings, Inc. - Accounts Receivable Analyst
Santa Barbara, CA, 11/2016 - 04/2018
  • Accounts receivable portfolio consist of 41 domestic and 2 international Third Party Administrators/TPA, account receivables balances range between $2500-8M.
  • Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the B2B invoicing.
  • Conduct and lead client/BPO walkthrough calls to explain standard process and discuss any non-standards.
  • Analyzed data (invoices, customer files, customer supplied information, adjustment requests) determining cause for a late or non-payment of company fees.
  • Coordinated with Accounting invoice adjustments and network utilization based on check payments
  • Reconciled Accounts Receivable balances to General Ledger.
  • Processed and applied cash receipts to open Accounts Receivables.
  • Received and reviewed customer's remittance details (generally in excel format files) and prepare them for proper cash application and check payment deposits.
  • Developed and maintained a professional service-oriented relationship with Customers, Sales, and other departments.
  • Prepared and distributed monthly invoicing to the clients in an electronic format.
  • Prepared collection plans to resolve open and or disputed receivables.
  • Contact past due clients with the necessary information (files, copies, remittance info) to start the process to receive payment on open invoices.
  • Participated in A/R sessions with sales to resolve A/R issues and establish working relationships with our clients. Interact with other departments to identify, review and resolve issues.

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Resume Overview

School Attended

  • Dallas Baptist University
  • Governors State University
  • Triton College

Job Titles Held:

  • Sr. Business Process Analyst
  • Business Account Analyst
  • Accounts Receivable Analyst


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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