Senior Application Analyst with 15+ years in information technology (IT) and healthcare industries with broad range experience in project management from initiation to closure. Strong analytical and communication skills to facilitate communication between functional areas and proprietary vendor software / development and external clients. Solution driven with excellent ability to solve complex problems by gathering, analyzing, documenting and determining methods to deliver solutions to wide range of functional areas which include internal and external clients.
Extensive instructional documentation and training experience with ability to deliver releJessicat contents to broad range of end users.
Skill Highlights
Solution driven
Highly analytical
Excellent with multi-tasking
Effective communication skills
Work independently
Work and collaborate with broad range of proprietary software vendors, internal/external clients and end users
Ensure high quality service for follow-up communication
Work/analyze large data set
Extensive knowledge of a broad range of proprietary software and reporting tools which include the following:
ePerformance Management System
Applicant Tracking System
Time and Attendance System Scheduling System
Human Resource Management System
Learning Management System
Cognos Business Intelligence
Business Objects Reports
SQL Server Report Builder
SQL Studio Management
Experience
01/2012 to Current
Sr. Application AnalystFiserv, Inc. – Delaware, OH,
Supports HRIS / ATS / ePerformance end-user activities, procedures and processes Analyzes day-to-day workflow and key data elements to provide recommendations for process improvements Partners with internal IS team to: identify obstacles and build workflows to improve HR functions translate HR requirements into functional specifications ensuring systems are configured to meet HR needs implement, deploy and/or upgrade HR systems new releases conduct integration testing of system changes, enhancements and new releases maintain data integrity and accuracy for all HRIS transactions and processes Partners with software vendors to: identify and report system glitches follow-up for resolutions communicate changes, resolutions and new releases to internal IS team , end- users and management Establishes and maintains up-to-date HR systems training documentation Trains end-users on HR systems Writes and manages reports Fosters and maintains positive relationships with end-users, including management, Human Resources team members, payroll, IS, and others.
01/2009 to 01/2012
Sr. HRIS AnalystBae Systems – Fort Lewis, WA,
Supports HRIS / ATS / ePerformance end-user activities, procedures and processes Analyzes day-to-day workflow and key data elements to provide recommendations for process improvements Partners with internal IS team to: identify obstacles and build workflows to improve HR functions translate HR requirements into functional specifications ensuring systems are configured to meet HR needs implement, deploy and/or upgrade HR systems new releases conduct integration testing of system changes, enhancements and new releases maintain data integrity and accuracy for all HRIS transactions and processes Partners with software vendors to: identify and report system glitches follow-up for resolutions communicate changes, resolutions and new releases to internal IS team , end- users and management Establishes and maintains up-to-date HR systems training documentation Trains end-users on HR systems Writes and manages reports Fosters and maintains positive relationships with end-users, including management, Human Resources team members, payroll, IS, and others.
11/2002 to 01/2009
Learning Management System AnalystClean Harbors – Milpitas, CA,
Managed LMS system which included quarterly upgrades, testing of enhancements/ releases and maintenance of data integrity.
Partnered with vendor to upgrade NetLearning system to SaaS model Developed and maintained LMS documentation and reports Oversee scheduling of room maintenance Partnered with Legal Department and Purchasing to update and maintain vendor contract Partnered with Compliance Committee, Quality Assurance and Risk Management to update and maintain annual organization wide annual curriculum contents Partnered with departments to implement, update and maintain departmental curriculum contents ensuring contents are in compliance with JCAHO and hospital regulations.
Partnered with HR to implement on-line orientation reducing orientation from 2 days to 5 day.
Partnered with Implementation team to execute implementation of CareKeeper products for new clients Partnered with CareKeeper clients to identify process gaps and offered solutions for improvements Delivered on-site, on-line and in-house training to new clients Developed and maintained system wide documentation and quarterly release notes Developed test plans, executed tests to identify bugs and reported results to development team Partnered with Development team to translate client requirements into functional specification ensuring system functions are developed correctly.
Education
Expected in 1992
Bachelor of Arts: International Studies Canisius College - Buffalo, NY GPA:
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