Launched the customer service operations for new Hemophilia products with an average customer satisfaction rating of 6.9 on a 7.0 After Call Survey scale leading many to term the launch as flawless.
Increased patient acquisition for one Multiple Sclerosis product by 123% and a second by 20% leading to increased corporate revenues and attainment of quarterly goals.
Improved productivity cycle time averages within a nine month timeframe from 21 overall hours to five hours for data entry assuring therapy quicker therapy starts for patients and physician offices.
Managed the productivity performance for a customer service team to improve from a last place to first place ranking within 60 days.
Liberal Arts and Sciences
Business operations, call center management, coaching, customer satisfaction, customer service, training delivery, curriculum design, leadership, leadership training, personnel development.
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