sr patient access associate resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Sr. Patient Access Representative with 16+ years of experience. Well-versed in all aspects of registration and admission procedures. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of registrations and quality. Exceptional leadership and customer service skills. As a leader I provide dependable, strong support to my team, helping them wherever needed often while juggling multiple assignments.

  • Clerical
  • Insurance company knowledgeable
  • Office organization
  • Interpersonal and written communication
  • HIPAA procedures
  • Demographics information
  • Registration documents
  • Customer relations
  • Clerical support
  • Excellent communication skills
  • Work ethic
  • Organizational skills
  • Leadership/communication skills
08/2005 to Current Sr. Patient Access Associate Maine Medical Center Emergency Department | City, STATE,
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Identified and supported continuous improvement efforts with supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Resolved customer complaints and reported issues to senior management.
  • Managed schedules and found coverage for shifts.

I have 16 years of experience working in patient access. I have a wealth of knowledge for all job functions, including OCC, Insurance verifications, Direct and Indirect admissions. I have exceptional leadership and customer service skills. As a leader I provide dependable, strong support to my team, helping them wherever needed often while juggling multiple assignments. I am self motivated and work quickly and efficiently while maintaining excellent quality accuracy.

09/2019 to Current Educator-Vocal Performance Jazz/Pop Bowdoin College | City, STATE,
  • Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.
  • Maintained students' progress by evaluating and adjusting strategies.
  • Mentored individual students by taking creative approach.
  • Organized special events, school concerts, music competitions and music examinations.
  • Gathered needed materials such as music and props for daily class instruction as well as performances.
  • Utilized creative approaches to solve performance issues.
  • Designed and implemented curricula to challenge students and encourage excellence.
  • Interfaced with parents to discuss student progress and resolve conflicting educational priorities.
  • Fostered relationships with staff, students and parents to drive departmental and school objectives and philosophies.
2006 to Current Professional Vocalist Retrospecticus | City, STATE,
  • Memorized musical selections, routines and cues while singing acapella with accompaniments.
  • Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Performed songs in gospel, pop, blues, country, and classical music genres.
2008 to Current Vocal Instructor Midcoast School Of Music | City, STATE,
  • Communicated with parents or family members on progress of participants after lessons.
  • Offered positive encouragement to keep participants motivated and eager to learn.
  • Tailored lesson plans to target varied learning styles.
  • Incorporated fundamentals of music into lessons to discuss music concepts and theories.
  • Created focused lesson plans to accelerate learning and growth.
  • Modeled proper techniques and exercises to rehearse between private lessons.
  • Taught private and semi-private instrumental, vocal and music training lessons.
  • Utilized method books and teaching aids to provide instruction.
  • Fostered creative and confident environment for music education and exploration.
  • Evaluated and assessed student performances to assist in tryout or performance preparation.
  • Maintained students' progress by evaluating and adjusting strategies.
Education and Training
Expected in 05/2004 to to High School Diploma | Morse High School, Bath, ME, GPA:
Expected in to to | Music Education University of Maine At Augusta, Augusta, ME GPA:

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Resume Overview

School Attended

  • Morse High School
  • University of Maine At Augusta

Job Titles Held:

  • Sr. Patient Access Associate
  • Educator-Vocal Performance Jazz/Pop
  • Professional Vocalist
  • Vocal Instructor


  • High School Diploma

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