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Sr Network Operations Analyst Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Knowledgeable IT security professional with 10 years of experience designing and implementing security solutions in high-availability environments. Skilled in Security and Network and adept at delivering strong risk management practices.

Skills
  • Technology planning
  • Network configuration
  • Security systems
  • Process improvement
  • Protecting networks
  • Encryption
  • Reporting and documentation
  • Tenable Nessus
  • Telecommunications systems
  • Infrastructure updates
  • Training and Development
  • Diagnosing issues
  • Team management
  • Monitoring computer viruses
  • Managing security breaches
  • Inventory management
  • Relationship development
Education and Training
The SANS Technology Institute Bethesda, MD Expected in 2020 Sans 504 GCIH Certification : - GPA :
Mitel , Expected in 2018 Mitel Certified Professional – MiCC Installation and Maintenance : - GPA :
Old Dominion University Norfolk, VA Expected in 2012 Bachelor of Arts : Philosophy - GPA :
, Expected in Microsoft Certified Professional – Configuring Windows 7 – January 2014 : - GPA :
Experience
Siteone Landscape Supply, Inc. - SR. NETWORK OPERATIONS ANALYST
Gilroy, CA, 09/2019 - Current
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including Phishing emails and Incident Handling.
  • Remained calm and poised during high-priority incidents.
  • Created plans for remediation ahead of time, altering procedures during actual incidents whenever necessary.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
Walt Labs - PIETech
Houston, TX, 06/2014 - 09/2019
  • Oversaw project budgets ranging from $5000 to $60000.
  • Designed and implemented engineering projects that exceeded client expectations and bolstered revenue opportunities.
  • Managed communications with internal and external stakeholders.
  • Assessed task completion to meet all project deadlines.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Designed, implemented and maintained security systems and controls.
  • Built firewalls and encrypted data to secure confidential information.
  • Protected secure data files and regulated access.
  • Updated virus protection systems based on computer virus reports.
  • Managed Windows information system accounts, facilitating transfer of data to users.
  • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
  • Determined and alleviated hardware, software and network issues.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
  • Oversaw windows domain move and proactively addressed obstacles.
  • Orchestrated and oversaw upgrades to system hardware and software.
  • Generated reports outlining network performance, costs and downtime issues.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Analyzed system performance, including network capacity and security, and capacity.
  • Performed special reviews to support management needs.
Digicon Corporation - SERVICE DESK TECHNICIAN
City, STATE, 04/2013 - 06/2014
  • Responded to 35 individual tickets every week to provide end-user support on Windows and Office as well as other various Software.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Responded to support tickets within 1 hour to improve customer service.
  • Assisted in technical support process refinement to improve customer service and support.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
American Veteran Construction Company - IT PROJECT MANAGER
City, STATE, 05/2010 - 04/2011
  • Trained staff to recognize and avoid cyber attacks.
  • Led accounting system transformation to facilitate company growth.
  • Oversaw all major migration projects for 8 users, in alignment with budget and time constraints.
  • Obtained project specifications for security products.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Spearheaded all major migration projects for 8 users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.

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Resume Overview

School Attended
  • The SANS Technology Institute
  • Mitel
  • Old Dominion University
Job Titles Held:
  • SR. NETWORK OPERATIONS ANALYST
  • PIETech
  • SERVICE DESK TECHNICIAN
  • IT PROJECT MANAGER
Degrees
  • Sans 504 GCIH Certification
  • Mitel Certified Professional – MiCC Installation and Maintenance
  • Bachelor of Arts
  • Microsoft Certified Professional – Configuring Windows 7 – January 2014