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Sr. Mechanic Electrician Resume Example

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SR. MECHANIC ELECTRICIAN
Professional Summary

Experienced Sr. Mechanic Electrician with over 11 years of experience in troubleshooting and repair. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

And also have a long track record in safety.

Skills
  • Mechanical equipment overhauling
  • Great mechanical skills
  • Mechanical and hydromechanical principles
  • Mechanical abilities
  • Mechanically inclined
  • Electrical and mechanical schematics
  • Fluid mechanics
  • Mechanical systems
  • Mechanical systems maintenance
  • Tools and mechanical equipment
  • Wheeled mechanics knowledge
  • Vehicle mechanics
  • Mechanical drawing interpretation
  • Mechanical fabrication
  • Mechanical troubleshooting and diagnostics
  • Mechanical safety
  • Troubleshoot three phase power
  • Troubleshoot control power
  • Federally Qualified to work on low, medium and high three phase voltage AC/DC
  • Also implement Lock Out Tag Out procedures and use safety equipment
Work History
Sr. Mechanic Electrician02/2018 to Current
Ebsco Industries – Contoocook , NH
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Supervised and led employees to high performance levels in cross-functional matrix management structure
  • Liaised with management to organize and perform PM service quality standard training for new and existing staff
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Determined and recommended methods to address improvement opportunities
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Evaluated quality problems and performed troubleshooting to identify and resolve issues
  • Improved quality processes for increased efficiency and effectiveness
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Able too read and understand schematics,drawings and blueprints for electrical and hydraulics
  • Install three phase motors and motor control panels
  • Work with Allan Bradley Micro-Logic programs
  • Federally Qualified to work on low,medium and high voltage three phase electric AC and DC

Technical Support Representative01/2013 to 02/2018
Kla-Tencor – North Scituate , RI
  • Delivered technical sales presentations to prospects and presented benefits and value of insurance products
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
  • Configured hardware, devices and software to set up work stations for employees
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Evaluated and responded to incoming sales leads and requests for technical support assistance
  • Evaluated and resolved product technical problems for end users efficiently to minimize downtime
  • Wrote and reviewed tickets to request maintenance to various types of equipment
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Submitted service tickets for equipment maintenance requests
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Helped streamline repair processes and update procedures for support action consistency
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience
  • Conducted in-depth product and issue resolution research to address customer concerns
  • Removed and replaced malfunctioning components to correct hardware problems
  • Also did field work using two ton service truck with a class A CDL
Technical Support Engineer06/2011 to 01/2015
Bucyrus LLC. – City , STATE
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
  • Helped streamline repair processes and update procedures for support action consistency
  • Configured hardware, devices and software to set up work stations for employees
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Removed and replaced malfunctioning components to correct hardware problems
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Sr. Mechanic Electrician01/2002 to 06/2011
Peabody Energy Corp. – City , STATE
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Conducted training and change management processes to improve operations
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Followed quality standards and procedures to minimize errors
  • Improved quality processes for increased efficiency and effectiveness
  • Evaluated quality problems and performed troubleshooting to identify and resolve issues
  • Determined and recommended methods to address improvement opportunities
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Also implement Lock Out Tag Out procedures and use safety equipment
Education
High School Diploma04/1993Loogootee High School- City, State
Battery Tech: Battery Repair And Maintenance10/2014DeKa Battery Training- City
Some College (No Degree): Troubleshooting And RepairDeutz Diesel Tech Training- City
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Resume Overview

School Attended

  • Loogootee High School
  • DeKa Battery Training
  • Deutz Diesel Tech Training

Job Titles Held:

  • Sr. Mechanic Electrician
  • Technical Support Representative
  • Technical Support Engineer

Degrees

  • High School Diploma 04/1993
    Battery Tech : Battery Repair And Maintenance 10/2014
    Some College (No Degree) : Troubleshooting And Repair

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