Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced Sr. Mechanic Electrician with over 11 years of experience in troubleshooting and repair. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
And also have a long track record in safety.
Skills
Mechanical equipment overhauling
Great mechanical skills
Mechanical and hydromechanical principles
Mechanical abilities
Mechanically inclined
Electrical and mechanical schematics
Fluid mechanics
Mechanical systems
Mechanical systems maintenance
Tools and mechanical equipment
Wheeled mechanics knowledge
Vehicle mechanics
Mechanical drawing interpretation
Mechanical fabrication
Mechanical troubleshooting and diagnostics
Mechanical safety
Troubleshoot three phase power
Troubleshoot control power
Federally Qualified to work on low, medium and high three phase voltage AC/DC
Also implement Lock Out Tag Out procedures and use safety equipment
Work History
Sr. Mechanic Electrician, 02/2018 to Current Ebsco Industries – Contoocook, NH,
Provided observations, took measurements and performed tests at various stages according to quality control plan
Supervised and led employees to high performance levels in cross-functional matrix management structure
Liaised with management to organize and perform PM service quality standard training for new and existing staff
Updated quality control standards, methods and procedures to meet compliance requirements
Determined and recommended methods to address improvement opportunities
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Evaluated quality problems and performed troubleshooting to identify and resolve issues
Improved quality processes for increased efficiency and effectiveness
Supervised production planning while using appropriate tools and analysis for smooth production output
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Able too read and understand schematics,drawings and blueprints for electrical and hydraulics
Install three phase motors and motor control panels
Work with Allan Bradley Micro-Logic programs
Federally Qualified to work on low,medium and high voltage three phase electric AC and DC
Technical Support Representative, 01/2013 to 02/2018 Kla-Tencor – North Scituate, RI,
Delivered technical sales presentations to prospects and presented benefits and value of insurance products
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
Configured hardware, devices and software to set up work stations for employees
Increased sales by educating prospects on benefits of products and services in comparison to competitors
Developed and tested new product offerings prior to release to assist development team in bug identification
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Collaborated with vendors to locate replacement components and resolve advanced problems
Engaged end users and answered questions via email, phone, website live chat and in forums
Evaluated and responded to incoming sales leads and requests for technical support assistance
Evaluated and resolved product technical problems for end users efficiently to minimize downtime
Wrote and reviewed tickets to request maintenance to various types of equipment
Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Submitted service tickets for equipment maintenance requests
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Helped streamline repair processes and update procedures for support action consistency
Managed customers' expectations of support and technology functionality in order to provide positive user experience
Conducted in-depth product and issue resolution research to address customer concerns
Removed and replaced malfunctioning components to correct hardware problems
Also did field work using two ton service truck with a class A CDL
Technical Support Engineer, 06/2011 to 01/2015 Bucyrus LLC. – City, STATE,
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
Helped streamline repair processes and update procedures for support action consistency
Configured hardware, devices and software to set up work stations for employees
Collaborated with vendors to locate replacement components and resolve advanced problems
Removed and replaced malfunctioning components to correct hardware problems
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Explained technical information in clear terms to non-technical individuals to promote better understanding
Increased sales by educating prospects on benefits of products and services in comparison to competitors
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Developed and tested new product offerings prior to release to assist development team in bug identification
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Engaged end users and answered questions via email, phone, website live chat and in forums
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Sr. Mechanic Electrician, 01/2002 to 06/2011 Peabody Energy Corp. – City, STATE,
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Conducted training and change management processes to improve operations
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
Adhered to established policies, procedures and compliance for satisfactory audit rating
Managed logistics operations to meet customer expectations and financial standards and policies
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Supervised production planning while using appropriate tools and analysis for smooth production output
Followed quality standards and procedures to minimize errors
Improved quality processes for increased efficiency and effectiveness
Evaluated quality problems and performed troubleshooting to identify and resolve issues
Determined and recommended methods to address improvement opportunities
Provided observations, took measurements and performed tests at various stages according to quality control plan
Also implement Lock Out Tag Out procedures and use safety equipment
Education
High School Diploma: , Expected in 04/1993 Loogootee High School - Loogootee, IN GPA:
Battery Tech: Battery Repair And Maintenance, Expected in 10/2014 DeKa Battery Training - Beckley, WV, GPA:
: Troubleshooting And Repair, Expected in Deutz Diesel Tech Training - Atlanta, GA, GPA:
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