sr manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Experienced Consultant and Program Manager with a passion for collaboration and finding customer-centric solutions to business problems. With a diverse background that includes marketing and communications, workshop facilitation, strategy, user research, business architecture and organizational effectiveness. I love finding human-centered solutions to any problem a business is facing. I've worked across industries and verticals such as finance, technology, manufacturing, healthcare and insurance throughout my career allowing me to bring a unique point of view to any company and industry.

  • Sales strategies and planning
  • Operations planning
  • Budget oversight
  • Brand management
  • Contract development and management
  • Leadership
  • Relationship building
01/2018 to Current
Sr. Manager Thermo Fisher Scientific Inc. Athens, GA,

As a Product Owner and Experience Strategy and Design Consultant, I'm passionate about human-centered design and putting people first. I bring a lens of communication, empathy and understanding to solve tough business problems.

  • Evaluated reports from front-line managers to make managerial key decisions.
  • Designed strategic marketing communications for consumer audiences.
  • Drove business development by pursuing partnerships, funding and revenue streams.
  • Oversaw team resources and allocated assignments.
  • Managed pre-production and production product deployments.
  • Successfully carried out 12 Discovery projects in 2020.
  • Managed multiple workstreams under a program with 3 teams.
  • Coordinated specifications and requirements for project technical needs.
  • Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
  • Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
  • Gathered, defined and translated client requirements into product stories and actionable tasks.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Developed change management plans minimizing employee resistance and accelerating adoption.
  • Created training programs to support organizational changes involving employees' day-to-day operations.
  • Communicated with several key clients weekly to discuss individual needs and overall vision.
10/2016 to 12/2018
Account Supervisor Ogilvy & Mather Miami, FL,
  • Prioritized initiatives and company investments, establishing clear action plans for account success.
  • Collaborated with strategy team to interpret existing business and consumer data using concept testing, in-market testing and brand health tracking for marketplace opportunities.
  • Created production budgets and estimates and submitted to client for approval.
  • Led cross-agency integrated marketing programs with multi-agency briefs and work sessions to streamline planning process.
  • Facilitated strategic development of new business with RFP responses and proposal writing.
  • Helped with strategic planning, project concept development and business improvements by contributing and implementing ideas.
  • Discussed strategic direction to meet overall business and marketing objectives for clients.
  • Reported on client budgets by utilizing excel to develop spreadsheets for expenses.
  • Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
08/2015 to 10/2016
Marketing and Communications Consultant Dean Health Webster Groves, MO,
  • Assisted clients in determining and elevating marketplace positioning.
  • Forecasted and tracked marketing and sales trends.
  • Managed client marketing strategies and product promotion campaigns.
  • Drafted reports and presentations to illustrate research findings.
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
  • Organized events to establish community relationships and maximize marketing strategies.
  • Produced marketing graphics that were attractive and high-quality by applying skills in sketch and illustrator.
10/2011 to 08/2015
Corporate Communications Manager American Commercial Lines Llc Jeffersonville, IN,
  • Supported executives with strategic counsel and speech writing skills.
  • Coordinated and executed company events for employees and customers.
  • Crafted and promoted targeted messages for specific parties.
  • Revamped internal and external websites to improve clarity and accuracy of information, navigation and consistency of materials.
  • Produced internal newsletter and all employee communications to keep personnel informed of corporate events and programs.
  • Built and maintained corporate image, brand and identity.
  • Developed and maintained companies' corporate image and identity, including logos and signage.
  • Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
Education and Training
Expected in 09/2008 to to
Master of Arts: International Relations
Webster University - St Louis, MO
Expected in 05/2006 to to
Bachelor of Arts: History
Lindenwood University - Saint Charles, MO

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Resume Overview

School Attended

  • Webster University
  • Lindenwood University

Job Titles Held:

  • Sr. Manager
  • Account Supervisor
  • Marketing and Communications Consultant
  • Corporate Communications Manager


  • Master of Arts
  • Bachelor of Arts

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