LiveCareer-Resume

sr manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Results-focused senior management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Committed to staff development, performance improvement, and coaching. Knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.

Highlights
  • Change management
  • Complex problem solving
  • Computer-savvy
  • Cross-functional team management
  • Curriculum development and assessment
  • Decisive leader
  • Exceptional time management skills
  • Extensive knowledge of training methods
  • Forecasting
  • Human resources management
  • MS Office proficient
  • Performance tracking and evaluation
  • P&L management
  • Policy/program development
  • Procedure development
  • Project analysis
  • SLA implementation
  • Staff development
  • Supervision and training
  • Team building
Accomplishments

Rolled out 2 new client products in just 6 months, resulting in a successful bid to shift 100% of the client business to organization.

Helped more than 45 participants reach their educational goals.

Created training processes for 5 separate departments within the same fiscal year.

Served as key contributing member to Leadership team.

Experience
Sr. Manager, 01/1 to 01/1
VisaAustin, TX,
  • Led and managed Training, Curriculum Development, and Knowledge Management teams for large health care supply organization Collaborated and Managed enrollment with Indian River State College to provide insight college courses to employees Utilized project management principles and approach to managing workloads, demands and issue resolution Oversaw creation, updates and maintenance of training curriculum, including facilitator guides, job aids, checklists, surveys and evaluations for Orientation, sales, system, products and services training Managed the organization, classification, storage and archiving of all training content and intellectual property of organization for auditing and accreditation purposes Established standards and monitored adherence to guidelines for all teams, including safety, regulatory and compliance Collaborated, established and maintained effective communication process with Subject Matter Experts and business partners Monitored quality and excellence of deliverables and identify future needs for training, development and operating procedures Coached and led trainers in the gap and needs assessments process in collaboration with business partners Managed a remote team of trainers for the organization's Virginia location Developed and maintained budgets, work plans and labor models for the training, development and project/knowledge management teams using available forecasting tools Defined organizational governance and use of Learning Management System from integration to maintenance.
Training Manager, 07/2013 to Current
Arthur J Gallagher & Co.Baton Rouge, LA,
  • Facilitate new hire orientation training for all new team members.
  • Facilitate client specific training programs for Over-the-Counter benefits in the Business Process Outsourcing (BPO) division.
  • Interface with OptumRx client regarding Quality, Performance and Continuing education opportunities for team members.
  • Maintained account plans for [Number] top client accounts.Maintained high levels of partner satisfaction through [Action taken] and [Action taken].
  • Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
  • Developed a [number]-page training manual, in both hard and soft copies.
  • Coached and mentored [Number] staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Partner with the program manager and project manager to identify areas of improvement and program expansion opportunities.
  • Evaluated training materials prepared by instructors.
  • Developed and delivered all technical training materials.
  • Trained a staff of [number] employees on [subject], [subject] and [subject].
  • Drafted more than [number] job aids for [number] departments.
  • Defined strategy and business plan for [business area].
  • Directed strategic initiatives to achieve [organizational objective].
Sr. Manager/Director, 11/1999 to 06/2013
KeypathWest Reading, PA,
  • Led and managed the Training and Recruiting teams for large health care supply organization
  • Partnered with Senior management team to develop hiring plans consistent with organizational goals and expansion I
  • Identified and recruited management level staff for organization
  • Managed recruiting process at remote site in Roanoke, Virginia
  • Developed standardized testing and selection process for the organization.
  • Managed team of [number] of professionals.
  • Defined strategy and business plan for [business area].
  • Directed strategic initiatives to achieve [organizational objective].
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
  • Increased profits by developing, initiating, and managing [program].
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Identified key growth opportunities for the business through [Action taken].Reduced and controlled expenses by improving resource allocation.Reduced total operating costs through digital online tools such as [Tool].Recruited and hired [Number] new staff each [Time period].Coached and mentored [Number] staff members by offering constructive feedback and taking interest in their long-term career growth.Established knowledge-sharing processes for [Number] associates throughout the organization.
  • Led and managed Training, Curriculum Development, and Knowledge Management teams for large health care supply organization Collaborated and Managed enrollment with Indian River State College to provide on site college courses to employees Utilized project management principles and approach to managing workloads, demands and issue resolution Oversaw creation, updates and maintenance of training curriculum, including facilitator guides, job aids, checklists, surveys and evaluations for Orientation, sales, system, products and services training Managed the organization, classification, storage and archiving of all training content and intellectual property of organization for auditing and accreditation purposes Established standards and monitored adherence to guidelines for all teams, including safety, regulatory and compliance Collaborated, established and maintained effective communication process with Subject Matter Experts and business partners Monitored quality and excellence of deliverables and identify future needs for training, development and operating procedures Coached and led trainers in the gap and needs assessments process in collaboration with business partners Managed a remote team of trainers for the organization's Virginia location Developed and maintained budgets, work plans and labor models for the training, development and project/knowledge management teams using available forecasting tools Defined organizational governance and use of Learning Management System from integration to maintenance.
Placement Coordinator, 06/1999 to 11/1999
Treasure Coast StaffingCity, STATE,
  • Recruited and interviewed temporary staff on a daily basis.
  • Exceeded monthly goal of 20 new placements during employment.
  • Placed temporary staff with employer clients based upon employer criteria.
  • Managed temporary staff and handled HR and payroll questions.
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Contacted all job applicants to inform them of their application status.
  • Built social networks to find qualified candidates.
  • Maintained an accurate candidate tracking system.
Education
M.A: Education - Training and Performance Improvement, Expected in 2013 to Capella University - Minneapolis, MN
GPA:

B.A: Human Resources, Expected in 2007 to Baker College - Flint, MI
GPA:

A.A: Business Administration, Expected in 2002 to IRSC - Ft. Pierce, FL
GPA:

Certified Training Generalist, Angevin Learning Services 2001 Canada/New York Microsoft Office User Specialist Certification (MOUS), MSi 2001: , Expected in to - ,
GPA:
Professional Affiliations

Indian River State College (IRSC) Alumni Association, Since 2014


International Society for Performance Improvement (ISPI), Since 2008


Indian River State College (IRSC) Baccalaureate Advisory Board Member, Since 2007


Association for Talent Development (ATD, formerly ASTD), Since 2001

Skills
  • Business Software: HRIS, LMS - SumTotal, MS Project, SharePoint, Survey Monkey, Visio
  • Curriculum Development Software: Articulate, Blackboard, Camtasia, Dreamweaver
  • Technical Writing Software: Acrobat Pro 9, FS Pro, Frame Maker, PaintShop Pro, SnagIt
  • Business and Management Skills: Analysis, Auditing, Budgets, Business Process, Knowledge Management, Organizational Development, Process and Performance Improvement, Project Management, Quality, Recruiting, Six Sigma Process

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Resume Overview

School Attended

  • Capella University
  • Baker College
  • IRSC

Job Titles Held:

  • Sr. Manager
  • Training Manager
  • Sr. Manager/Director
  • Placement Coordinator

Degrees

  • M.A
  • B.A
  • A.A
  • Certified Training Generalist, Angevin Learning Services 2001 Canada/New York Microsoft Office User Specialist Certification (MOUS), MSi 2001

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