Highly skilled and tactical Human Resources professional with extensive experience in benefit plan design, strategy, administration, vendor management, and compensation analysis. Expertise include ability to creatively solve employee benefits related issues to the mutual satisfaction of the company and employee, superior customer service skills, and effective at developing cooperative relationships with leadership, business partners, peers, and organized labor.
01/2018 to 09/2019
Sr. ManagerCompany Name – City, State
Provide direction, consultation, advice and support to all levels of the organization regarding benefits strategy administration, compensation administration, policy administration, employee relations, labor relations, performance management, and union contract interpretation, with an organized labor headcount of 6000 employees.
Serve as HR Department liaison on all union matters including employee Benefits, leave administration, and workers compensation.
Provide administration of the Airline's collective bargaining agreements by working with management to establish specific department strategies to meet the organization needs and goals.
Responsible for developing positive working relationships with both management and union leadership to maintain positive and productive Labor Relations environment.
Developed and managed training programs for operating groups regarding various topics such as union employee investigations, discipline and discharge, grievances and arbitrations, RLA processes, and relevant collective bargaining provisions.
Assure adherence and implementation of collective bargaining provisions throughout all departments with organized labor.
Assist and guide Flight Operations, Inflight, OCC, and Station Operations in investigating allegations of employee misconduct, attendance issues and/or poor job performance.
Review all investigations and NOI resolutions and advise Flight Operations, Inflight, OCC, and Station Operations regarding employee discipline and discharge.
02/2011 to 12/2017
Sr. ManagerCompany Name – City, State
Direct the design, implementation, and administration of the airline's health, welfare, and retirement savings plans.
Serve as subject matter expert to employees and union committees on benefits and leave policies and procedures.
Ensures company compliance with provisions of Employee Retirement Income Security Act and the Affordable Care Act.; Supervises preparation of reports and applications required by law to be filed with federal and state agencies, such as Internal Revenue Service, Department of Labor, insurance commissioners, and other regulatory agencies.
Reviews and analyzes changes to state and federal laws pertaining to benefits, and reports necessary or suggested changes to Leadership.
Coordinated with outside counsel, retirement advisor, record keeper, and trustee to set up new 401K plan for Puerto Rico employees.
Conducted annual market compensation analysis for hourly maintenance employees, recommended and sought Compensation Committee approval for changes to pay scale, and implemented new pay philosophy eliminating premiums and creating transparent compensation system for frontline employees.
Completed RFP, selected new carrier, and implemented change on medical, Rx, FSA, and COBRA insurance lines from Aetna to United Healthcare saving the company over $1.1 M annually.
Responsible for the administration of all federal and contractual Leaves of Absences.
Completed RFP, selected new 401K plan record keeper, and implemented transition from T Rowe Price to Charles Schwab savings plan participants over $200K annually in fees.
Develop annual Benefits Open Enrollment and new for represented and non-represented employee groups.
Responsible for set-up of annual Benefits Open Enrollment module, and update to Benefits Life Events module in HRIS system.
05/2011 to 06/2011
Sr. Benefits AdministratorCompany Name – City, State
Stay current on changing Federal and State regulations and legislation that may affect employee benefits.
Give employees literature on available plans on pricing structure.
Answer benefits questions.
Inform employees of deadlines regarding signing up for benefits.
Prepares payment of insurance costs to vendors, reconciling monthly invoices, adding and deleting members, determining correct invoice totals.
Provides exceptional customer service functions to internal stockholders and external clients, vendors and with all levels of staff.
Prepares invoices of insurance costs for retirees, persons on COBRA status, and persons on unpaid leave, works closely with accounts receivable to ensure that payments are received and credited to participant's account.
02/2007 to 05/2011
Benefits SpecialistCompany Name – City, State
Administered employee benefits plans, including Medical, Rx, Dental, Group Term Life Insurance and AD&D, Transit, Wellness, Flexible Spending Accounts, Employee Assistance Program, College Savings 529, COBRA, Pension and 403(b) plans as well as other voluntary insurance benefits and PTO program for 2,300 employees.
Managed all Family Medical Leave of Absences, Non-Family/Medical Leaves as well as Personal, Educational, Military Leave of Absences and Short & Long Term Disability benefits.
Developed and updated plan documents, Total Rewards Communications, Employee Benefits Handbook, policies and procedures relating to employee benefits.
Performed new hire orientations and annual benefits open enrollment meetings to provide employees with detailed information regarding the company policies and benefits.
Planed and coordinated annual wellness and benefits fairs.
Responsible for payment and reconciliation of $19 M annual insurance obligations.
Implemented and coordinated employee recognition programs to increase employee morale and enthusiasm.
Evaluated effectiveness of current benefits programs through research, surveys, and analysis of benefit trends.
Master Degree: Health Services AdministrationBarry University - City, State
Bachelor of Business Administration Human: Resources ManagementFlorida International University - City, State
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