Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
Payroll, Benefits, HRIS and Compensation Leader credited with combining Human Resources, Finance, and Human Capital Management expertise with the ability to strategize and develop innovative, cost-effective strategies to enhance Business Intelligence. Highly accomplished in streamlining operations, managing continuous change and increasing corporate efficiencies. Committed to hiring, directing and motivating quality individuals into high performance cross-functional teams resulting in the attainment of organizational goals. Strong expertise in payroll, human capital management, business intelligence, compensation and benefits programs.
Skill Highlights
  • Project Management
  • HRIS/Staff Hiring/Management
  • Business Operations/Management
  • Acquisitions & Divestitures
  • Interface Development
  • Technology/Systems Implementation
  • Team Building & Leadership
  • Process Improvement
  • HR Systems Integration
  • Quality Management
  • Strategic Planning/Analytics
  • Regulatory Compliance ADP Enterprise V4 & V5
  • ADP Payforce
  • ADP Reporting
  • ADP Enterprise eTime
  • ADP GL
  • Crystal Reports
  • Paychex Paylink
  • Paychex Preview
  • Paychex Core Advanced
  • Paychex OSS
  • UltiPro HCM
  • Kronos
  • Oracle eBusi Global HCM
  • GEAC
  • JD Edwards
Core Accomplishments
Professional Experience
Sr. Manager, 01/2013 - Present
Pfizer Research Triangle Park, NC,
  • Successfully Managed Project CHAMP (Conversion of HCM Administration Platform) implementing UltiPro HCM and providing change management expertise in creating North America HR Shared Services environment Implemented exhaustive interface between Payroll, Benefits, & HRIS systems, resulting in 42% reduction in processing time and compliance with Affordable Care Act; offering standardized health plan comparison tool.
  • Successfully launched LG HR Portal to serve as automated employee data management tool Direct Payroll Processing, HR Information/Analytics and Compensation Management measures Responsible for HCM fulfillment for over 2,500 employees, maintaining data integrity and leading to an increase in payroll accuracy from 83% to over 99.7% over a one-year period.
  • Establish and maintain organizational policies and procedures in compliance with SOX regulations and foster an environment of continuous improvement.
Sr. Manager, 01/2012 - 01/2013
Pfizer Rochester, MI,
  • Payroll/Benefits/HRIS - USA & Puerto Rico Successfully integrated Payroll, Benefits, Time & Attendance, and HRIS systems into single source solution, (Paychex Flex OSS).
  • Cut Payroll, HRIS and Benefits annual administration costs by over $400,000 while improving functional controls.
  • Led Implementation and Process Improvement initiatives to streamline operations & increase efficiencies.
  • Trained seven Payroll/HR Specialists in Quality Service techniques, Payroll Processing & Compliance.
  • Effectively merged Payroll and Benefits operations, achieving procedural control and facilitating compliance with Affordable Care Act.
  • Directed successful conversion, migration, and implementation (ADP Ev5 : Paycheck OSS) Key developer of system interface between internal staffing system of record (SIL) and Payroll processing and Time & Attendance system (Paychex Preview).
  • Oversaw administration of all Company Benefits programs including annual contract negotiations and open enrollment, and ensured awareness of financial risks.
Sr. Manager, 01/2009 - 01/2012
Pfizer Salt Lake City, UT,
  • Client Services Division Increased Client Satisfaction Ratings from 67% to 94% through transformation of service quality reputation.
  • Key developer of BDB Paystream, advanced web payroll system, and BenSelect (ACA Plan Selection) portal.
  • Created and implemented The Cubicle, BDB's first newsletter, to communicate regulatory changes to clients; resulted in over 75% increase in CPA retention ratings.
  • Steered Process Improvement initiatives to increase departmental efficiency and reduce costs.
  • Successfully managed client implementation and system conversion processes.
  • Effectively trained five Client Service Representatives in Payroll Tax Compliance, Payroll Processing methods and provision of Quality Service to increase viability of the Shares Services function.
Manager, 01/2007 - 01/2009
Armanino Mckenna Certified Public Accountants & Consultants El Segundo, CA,
  • Payroll Services Established Tax Penalty Abatement & Monitoring procedures, successfully abating nearly $500,000 in estimated taxes, penalties and interest within first year.
  • Directed implementation of all payroll-related projects including Design, Testing and all associated project management tasks while maintaining integrity of pre-existing systems & data.
  • Successfully developed & maintained interfaces including Oracle eBusiness (Time & Labor & HRIS) & ADP EV4.
  • Effectively managed Payroll and Payroll Tax departments responsible for 3,500+ employees in the U.S.&Canada.
  • Trained Payroll Specialists in Quality Services and Travelport Payroll policies & procedures.
  • Oversaw administration of ADP GL Connect Chart of Accounts, Security and Mapping specifications.
Accounts Manager, 01/2001 - 01/2006
Engineering Analytics, Inc. Fort Collins, CO,
  • Led Payroll & Benefits implementation initiatives, creating Single Source Solutions for national & international business models.
  • Successfully managed Processing, Validating and Approving of original and amended payroll tax returns.
  • Oversaw payroll processing measures for clients; each employing up to 42,000 individuals globally.
  • Conducted effective branch training sessions to educate Payroll Specialists in Regulatory Compliance and advanced the development of novice Payroll Specialists through Paychex Mentorship program.
  • Resolved clients' payroll tax penalties & managed data integrity procedures to achieve client retention goals.
PMF Certification, Project Management Fundamentals: , Expected in 2015
Rutgers University - New Brunswick, NJ
Bachelor of Science: Business Management & Operations, Expected in 2017
Liberty University Johnson C. Smith University - Lynchburg Charlotte, VA NC
Business Management & Operations 21.39 Credit Hours, Business Management, Berkeley College, Woodbridge, NJ (2001) 19 Credit Hours,
CPP Certification, Certified Payroll Professional: , Expected in 2012
American Payroll Association - Princeton, NJ
Professional Affiliations
Member, American Payroll Association (APA) Founding President/Sr. Pastor, Ruach Outreach Ministries Corporation (ROM)
ACA, Acquisitions, streamline, ADP, Benefits, Business Management, Business Operations, change management, continuous improvement, contract negotiations, Conversion, CPA, Credit, Crystal Reports, Client, clients, data management, eBusiness, financial, functional, GL, Hiring, HRIS, HR, Interface Development, international business, JD Edwards, Kronos, Team Building, Leadership, Regulatory Compliance, migration, Enterprise, newsletter, Oracle, developer, organizational, OSS, Payroll, Payroll Processing, policies, processes, Process Improvement, Project Management, Quality, Quality Management, Reporting, staffing, Strategic Planning, Systems Integration, Tax Compliance, Tax, taxes, tax returns

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School Attended

  • Rutgers University
  • Liberty University Johnson C. Smith University
  • American Payroll Association

Job Titles Held:

  • Sr. Manager
  • Sr. Manager
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  • Accounts Manager


  • PMF Certification, Project Management Fundamentals
  • Bachelor of Science
  • CPP Certification, Certified Payroll Professional

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