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sr learning development consultant senior management analyst ii resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Focus

Dynamic facilitator and trainer seeking a leadership role that will provide me the opportunity to promote excellence, develop leadership skills and engage a diverse range of employees to maximize their own unique potential and improve the overall performance and morale of the organization.

Core Qualifications
  • Twenty years of successful program management experience in non-profit, academic and government arenas
  • Twelve years as a skilled facilitator and trainer, specializing in the areas of compliance, leadership, management, process and performance improvement
  • Ability to establish and maintain professional and productive working relationships with stakeholders at all levels
  • Effective and engaging presenter with ability to connect with varying and diverse audiences in a safe and open environment conducive to learning
  • Excellent interpersonal, written and verbal communication skills
  • Utilize strong analytical, organizational and research skills in identifying opportunities to evaluate, develop and/or improve systems and processes
  • High-energy trainer, skilled in deploying adult-learning modalities, thus guiding adults through engaging, breakthrough learning opportunities
  • Creative, innovative and resourceful, always seeking ways to effectively and efficiently do more with less
Education and Training
Florida A&M University Tallahassee, Florida Expected in B.S : Public Relations - GPA : Public Relations
Certifications
Achievements
Professional Experience
Department Of Financial Services - Sr. Learning & Development Consultant/Senior Management Analyst II
City, STATE, 10/2010 - Current
  • Work with internal Subject Matter Experts to develop training materials that accurately incorporate current statutory requirements, administrative policies and procedures and/or meet the established strategic goals Assisted with the design and deployment of the Agency's award-winning statewide LMS.
  • Developed and conduct surveys, needs assessments and evaluations to assist stakeholders with assessing needs, identifying gaps and developing strategies to reach established goals and objectives Developed strategic communication plan to promote all areas of responsibility Research and stay abreast of current trends in instructional design and adult learning theory Served as Learning and Development Intranet site Administrator Coordinated the training initiative and created the technical training manual for the implementation of the Remedy Software Upgrade and the State Treasury's Cash Management System.
  • Assist with preparation of the annual budget and prepare the bi-annual training calendar Research and make recommendations for new training courses and resources Assume responsibility for the management, curriculum design and training plans for the three-tier Leadership Excellence Program that is aligned with the strategic goals, needs and priorities of three agencies, increasing participation by 297 percent in just two years.
  • Create curriculum, participant and facilitator guides and deliver various instructor-led and online courses that promote professional and leadership development strategies geared toward improving overall organizational performance Rebrand and manage the Department's internship program known as the CFO's Leadership Academy; responsible for recruitment, placement, training and monitoring progress and achievements of all interns and professional mentors.
- Sr. Learning & Development Consultant/Senior Management Analyst I
, , 01/2008 - 10/2010
  • Manage the CFO's Academy of Leadership Excellence internship program, recruiting, selecting and monitoring the progress and achievements of up to 40 interns and professional mentors Developed, delivered and coordinated courses to promote learning and development strategies geared toward improving overall organizational performance Consulted with Department stakeholders to assess needs, identify gaps and develop strategies to accomplish established strategic goals Worked with Subject Matter Experts to develop course content that accurately incorporates current statutory requirements, administrative policies and procedures Developed strategic communication plan to promote all areas of responsibility, including public speaking engagements and the development of all promotional materials Served as Learning and Development SharePoint site administrator Led associated project and process improvement teams Prepared, reviewed and edited operational and annual reports, correspondence and schedules to ensure accuracy and efficiency.
- Outreach Coordinator (Government Analyst I)
, , 05/2005 - 09/2008
  • Provided direct support and assistance to the Director of the Office of Customer Service, evaluating and recommending improvements to office systems to increase efficiency and effectiveness in serving our customers Evaluated, designed, coordinated, implemented and facilitated Department curriculum and developed training plan to ensure objectives are met for all statutorily required training Developed, analyzed and updated the administrative policies and procedures that fall under the purview of the Office of Customer Service Developed strategic communication plan to promote all areas of responsibility, including the creation of all promotional materials as well as writing Department-wide communications on behalf of the Chief Financial Officer and Chief of Staff Analyzed statistical data and developed related reports Rebranded and managed the Department's internship program as the CFO's Academy of Leadership Excellence, cultivated new relationships to promote the expansion and new brand of the internship program to state universities and administrators Recruited, placed, trained and monitored progress and achievements of up to 40 interns and professional mentors Coordinated the Department's Employee Community Service Program as liaison with the Office of the Governor's Mentoring Initiative and the coordinator of the annual school supplies, clothing, food and Christmas gift drives Served as Department Awards Coordinator coordinating quarterly internal awards ceremonies and Annual Davis Productivity Awards for up to 500 employees per quarter Web administrator for Division internet and intranet web sites Managed Department's Forms Program of more than one thousand forms.
- Cooperative Education Program Manager (Administrative Assistant II)
, , 01/2000 - 05/2005
  • Managed and promoted the Cooperative Education Internship Program to bolster and encourage interest in careers in the insurance industry and expanded it statewide in less than two months Supervised a staff assistant who provided support in the coordination and tracking of all areas of responsibility Developed strategic communication plan to promote all areas of responsibility Developed the curriculum for, coordinated and facilitated the monthly New Employee Orientation Program As Forms Administrator, managed the restructuring of the Department's Forms Program of more than 1500 forms to create a more secure, interactive, efficient and user-friendly system Analyzed, developed, and revised policies and procedures to ensure the efficient and effective management of all areas of responsibility Served as Division of Administration SharePoint website administrator Coordinated the Department's Employee Community Service Program and act as liaison for the Office of the Governor's Mentoring Initiative, and coordinated annual school supply, clothing, food and Christmas gifts drives Served as Department Awards Coordinator responsible for promoting and coordinating the quarterly recognition awards and the Annual Davis Productivity Awards programs for up to 500 employees at a time Served on the transition team in the coordination of the merger between the Florida Department of Insurance, Treasury & State Fire Marshal and the Florida Department of Banking & Finance.
Community Involvement
Affiliations
Interests
Train-the-Trainee Boot Camp Communicating in True Colors Get the Job You Want! Technical Writing Train-the-Trainer Boot Camp Conflict and You Maximized Meetings The Challenge of Leadership Walk the Talk
Skills
administrative, Agency, Banking, budget, bi, Business Writing, Cash Management, content, curriculum design, Customer Service, Economics, Finance, Financial, Forms, instructor, instructional design, Insurance, Leadership, leadership development, Director, Mentoring, Office, Negotiations, organizational, policies, process improvement, progress, promotional materials, public speaking, Reality, recruiting, recruitment, Report Writing, Research, strategic, technical training, Time Management, training materials, Treasury, Upgrade, website, web sites, annual reports
Additional Information
  • SMART Goals Train-the-Trainee Boot Camp Communicating in True Colors Get the Job You Want! Technical Writing Train-the-Trainer Boot Camp Conflict and You Maximized Meetings The Challenge of Leadership Walk the Talk

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Resume Overview

School Attended

  • Florida A&M University

Job Titles Held:

  • Sr. Learning & Development Consultant/Senior Management Analyst II
  • Sr. Learning & Development Consultant/Senior Management Analyst I
  • Outreach Coordinator (Government Analyst I)
  • Cooperative Education Program Manager (Administrative Assistant II)

Degrees

  • B.S

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