SEARCH

Sr. IT Manager - Hospitality Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SR. IT MANAGER - HOSPITALITY
Summary

Accomplished and results-driven IT Executive with over fifteen years of experience in information technology operations and infrastructure including ten years managing technical teams. Extensive range of expertise including hospitality operations, application development, infrastructure operations, IT security, sales and marketing business operations, vendor management and strategic planning. Highly effective in successful team building while creating high-impact operational relationships between departments.

Highlights
  • Enterprise Platform Management
  • IT Security
  • Enterprise M&A Management
  • Business Operations
  • Human Capital Management
  • ITIL Process Implementation
  • Vendor Management
  • SOX & PCI Compliance
  • Strategic Alignment
  • Infrastructure and Operations Management
  • Application Support
  • Financial Management
Experience
VAIL RESORTSBroomfield, COSr. IT Manager - Hospitality06/2014 to Current
  • Oversee all operations for corporate and property hospitality systems including infrastructure, applications and human capital.
  • Led all Citrix integration efforts for all enterprise applications within our portfolio.
  • Manage a team of 11 property IT Managers and local staff while also overseeing a team of corporate analysts.
  • Provide technical and strategic leadership for all property, corporate and HOA property management at all national and international properties.
  • Led all Spa and Club application technology enhancements across Vail Resorts portfolio.
  • Successfully implemented WiFi systems for employee housing and property locations which increased internal guest survey scores.
  • Oversaw Steering Committee meetings to enhance the guest and user experience for all Spa, Club and CRM software.
  • Managed all CRM functions within the hospitality marketing sales platform.
  • Executed road maps for all hospitality technology across our portfolio.
  • Oversee all retail operations within our hotels including hardware and software refreshes and custom development.
HOLLYWOOD CASINO & HOTELSt. Louis, MODirector of Information Technology09/2013 to 06/2014
  • First report to the SVP and CIO.
  • Oversaw $25 million construction phase for the data center technology and audio/visual infrastructure.
  • Implemented Salesforce CRM for Sales and Marketing teams which increased revenue flow by 17% year over year.
  • Support and maintenance for an mixed enterprise infrastructure environment.
  • Executed policy updates and changes to ensure that all SOX, PCI and state regulations were adhered to within a gaming environment.
  • Oversight of all technical, audio/visual and digital media technology.
  • Led a team of ten property engineers while also providing oversight for eight corporate support analysts.
  • Assisted in the re-branding of property acquisitions in Missouri, Illinois, Pennsylvania, Indiana and Ohio.
AMERISTAR CASINO/RESORT/SPABlack Hawk, CODirector of Information Technology09/2011 to 09/2013
  • First report to CIO
  • Spearheaded cross-functional initiative to achieve increased system stability and functionality across multiple platforms.
  • Re-architectured data center from a HP branded base model to a Dell virtual environment.
  • Led IT strategic and operational planning to achieve business goals by fostering innovation.
  • Supported all wireless and wired infrastructure and devices at the property level including corporate mainframes that were housed at our location as per DR contingency planning.
  • Accountable for restructuring of all operational support programs and processes, which contributed to securing long-term business, optimizing levels of productivity and sustaining overall project success.
  • Implemented robust network infrastructures while ensuring SOX and PCI compliance with Internal Controls as well as industry best practices.
  • Provided direction by setting Information Technology Architecture Standards and planning for the implementation of new technologies.
  • Oversaw implementation of IP based network and digital media infrastructure for property wide AV upgrade.
  • Analyzed key metrics to measure effectiveness of guest service for internal and external guests.
  • Delivered detailed roadmaps that included action items and project targets.
  • Collaborated with the global operations and infrastructure team to resolve IT support cases.
BALLY'S CASINO & HOTELRobinsonville, MSIT Manager09/2009 to 08/2011
  • Directed all casino and hotel operations within an IT scope including oversight for all data center operations including LAN/WAN/SAN/Telephony communications, Service Desk Management, Audio Visual, SDLC Product Development, Disaster Recovery, Training Plans and departmental road maps while maintaining an annual budget exceeding $2 million.
  • Oversight of system acquisition for gaming and financial systems between the Ameristar and Pinnacle gaming companies.
  • Managed daily IT operations supporting a property staff of 1200 users.
  • Led all support activities for Active Directory user roles, distribution groups, security groups and vendors within a regional setting.
  • Oversaw the design, architecture and execution of a Regional Service Desk website which included system interfaces that provided error notification as well as a user based automated section that could be accessed by the user for low level issues to ensure SLA's were met.
  • Managed corporate lab environment including the development, testing and system integration.
  • Assessed and authorized the planning and implementation of additions, deletions and major modifications to the regional systems architecture including Linux, Windows, AIX UNIX, AS/400 mainframes and PBX systems.
HARRAH'S ENTERTAINMENT INC.Robinsonville, MSSlot Shift/Technical Training Manager08/2002 to 09/2009
  • Oversaw gaming floor operations including management of 150 + employees within the Slot/Slot Tech and EVS departments to ensure excellent customer service for all internal and external guests.
  • Implemented a Train-the-Trainer initiative that allowed the department to work with the IT team to provide input for upcoming applications development and training initiatives.
  • Aligned business initiatives with the Compliance and Financial departments to ensure SOX and PCI Compliance Created and implemented internal controls and SLA's to meet internal and external expectations and demands.
  • Oversaw $5 million dollar budget within the Slot Operations department.
  • Coached, mentored and created career plans for all employees within the department for advancement within the company.
Robinsonville, MSSr. Change Management Engineer
  • Coordinated all corporate and property system outages and disruptions within the company to ensure minimal system downtime and customer service interruptions while providing seamless operations at the property level while adhering to all SOX requirements.
  • Managed four Change Management Engineers with emphasis on training, mentoring and discipline.
  • Installed, implemented and oversaw the companies Change Management calendar, implementation and back-out plans.
  • Paired with all departments within the organization's matrix environment and oversaw multiple development, implementation and succession projects to ensure accuracy.
  • Managed all system acquisition's for two company mergers that occurred when Horseshoe Casino and Park Place Entertainment gaming brand companies were acquired.
Memphis, TNService Desk Supervisor
  • Oversaw corporate Help Desk and Data Center operations including training all staff, implementing policies and guidelines pertaining to all individuals on the team.
  • Provided second and third level support for the company that employed more than 42,000 users.
  • Ensured excellent customer service to all users, internal and offshore, to guarantee expected SLA delivery on all issue resolution.
  • Supervised a staff of sixty-five employees as well as created development plans to grow and mentor all employees within the team.
Education
Bachelor of Science:INFORMATION TECHNOLOGY2014Colorado State University, Greenwood Village, CO
Associate of Applied Science:Computer Information Systems2004Northwest Mississippi Community College, Southaven, MS
Skills

Windows Architecture, AIX, AS/400, POS, Change Management, CRM, Product Development, Disaster Recovery, Financial Management, Service Desk, ITIL Foundations Certified, MICROS, PBX/Telephony, PCI/SOX Compliance, SAN, SDLC, CRM, ERP

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • VAIL RESORTS
  • HOLLYWOOD CASINO & HOTEL
  • AMERISTAR CASINO/RESORT/SPA
  • BALLY'S CASINO & HOTEL
  • HARRAH'S ENTERTAINMENT INC.

School Attended

  • Colorado State University
  • Northwest Mississippi Community College

Job Titles Held:

  • Sr. IT Manager - Hospitality
  • Director of Information Technology
  • IT Manager
  • Slot Shift/Technical Training Manager
  • Sr. Change Management Engineer
  • Service Desk Supervisor

Degrees

  • Bachelor of Science : INFORMATION TECHNOLOGY 2014
    Associate of Applied Science : Computer Information Systems 2004

Similar Resumes

View All
Hospitality-Manager-resume-sample

Hospitality Manager

Normanside Country Club

Glenmont, New York