Insightful Information Technology professional with more than thirteen years of progressive IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with a focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Strategic Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations.
Highly adept in request for proposal development, technology needs assessments and staff training. With a successful twenty year record of building positive relationships with internal and external stakeholders.
Duke Leadership Academy Duke Customer Service Excellence and Satisfaction Certification Duke Security Professionals Certification
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