Successfully and proudly fulfilling business management analyst roles at TIAA for 13 years in the National Contact Center, Digital Technology and Client Services & Technology while exercising strong problem solving skills, adaptability, willingness to learn and a sincere commitment to continuous improvement.
Demonstrated success utilizing, learning, supporting and improving ever changing business reports, applications, and processes.
Strong, effective, positive cross-organizational communication and collaboration focused on delivering results, engaging individuals and living TIAA values.
I want to utilize extensive PMO experience and knowledge by being effectively adaptable, positively collaborative and reliably knowledgeable so I can deliver continuous process improvements and provide reliable, modern, automated reporting insights while living the values of TIAA and supporting the goals of CS&T.
Microsoft Office, Genesys, Tableau, Clarity, SharePoint
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