Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Performance-driven professional with an M.A. in Human Resources Development, an M.B.A. in Healthcare Administration and 8 years of combined expertise in all aspects of human resources. Skilled and thorough in analyzing problem situations and finding creative solutions. Outstanding skills in analysis, strategy and planning. Proven ability to create and manage a result-oriented team. Able to meet critical deadline. Experienced in clear and effective business communication. Exceptionally organized and skilled in conducting research.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Webster University St. Louis, MO Expected in 1 2009 Master of Arts (M.A.) / M.B.A : Health/Health Care Administration/Management - GPA : Health/Health Care Administration/Management
Limestone College Gaffney, SC Expected in 1 2006 Bachelor of Art (B.A : Human Resources - GPA : Human Resources
Work History
The Kemtah Group - SR Human Resource Generalist
, CA, 05/2014 - Current
  • Managed employee development process and identifying future leaders.
  • Developed a competency-based model to help identify high potential employees for future management, implemented coaching and mentoring programs, and facilitated formal training.
  • RESULT: Which reduced cost of hiring by 25%.
  • Directed an effective recruiting and orientation process.
  • Screened all candidates to meet or exceed requirements to include hourly, salaried and executive employees, which in turn attracted and retained high-caliber employees.
  • Established a succession-planning program with organizations.
  • Produced effective assessment structured mentoring and coaching programs.
  • Coached senior managers and executives to develop a strong employee bench in the pipeline for future growth.
  • Entered a company undergoing rapid expansion as the first ever HR Director; lacking in organizational effectiveness, with no established HR practices, built HR department from the ground up to implement HR standards and compliance, revamped employee handbook, policies and procedures, job descriptions and introduced a performance management system.
  • Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment.
  • Co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk, and ensured consistent and fair discipline processes.
  • Oversee and assisted with HR projects as required by the HR management team to ensure that HR policies and procedures are develop continuously to meet overall business requirements.
  • Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs.
  • Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.
  • Execute and perform duties such as researching and resolving issues and investigating complaints Counsel, coach and mentor team members, managers, supervisors, as to terminations, disciplinary action regarding company and performance issues Communications: Provide effective employee communications through a variety of methods, such as bulletin board notices, posters, newsletters, slide shows and videos Specialize as the facilitator for the communication policy; provided feedback on the policy to the Employee Relations Manager and Plant Management Create an environment of positive employee relations, keeps confidentiality, establishes trust and credibility, seen by employees as approachable and fair, balances business needs with employee needs, and spends significant time interfacing directly with employees Trained 25-member management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions Monitor unemployment claims and assist in the appeals process Complete KPI"s monthly reports including headcount, turnover, termination Provide recruitment support for open positions including job postings, resume review and candidate screening Co-develop company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes Assist employees with paperwork, benefit questions and environmental issues.
  • Respond to employee questions (in-person, by phone and by e-mail) with regard to benefits (if Benefits Administrator is unavailable), policies, environmental issues, past practices and pay related issues.
  • Support the annual benefit enrollment process Monitor and ensure employee records are maintain and conform to approval guidelines Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide (Aspire) training software Participate in the development and implementation of climate survey (CVR) action plan Ensure compliance with all regulatory laws and regulations.
  • Stays abreast on changing laws impacting HR to ensure Company compliance.
Devro Inc - Human Resource Generalist
, STATE, 11/2013 - 05/2014
  • Tracked open, closed requisitions and offers recommendations based on trends form turnover/hiring Processed FMLA inquiries while informing employees of their rights and ensuring compliance Oversaw the unemployment claims process.
  • Independently gathered facts, prepared responses and determined appropriate company documentation and as a result gained a respectable position amongst all the employees Developed, implemented and monitored monthly tracking procedure for performance evaluations Administered, updated all HRIS data entry into the ADP system Maintained all employee files - active and inactive, including audit of active files Coordinated quarterly employee communication meetings, prepare presentation and meeting Prepared employee separation notices, benefit and closure documentation, conducted exit interviews Planned and conducted employee orientation and training sessions Maintained health & welfare benefits information system and assisted employees with benefit enrollment.
Agape Hospice/ Agape Skilled And Assisted Living - Human Resource Manager/ Midlands Region Trainer
, STATE, 01/2008 - 01/2013
  • Oversaw daily operation of HR functions including payroll administration (1300-1800 employees), benefits/401K plan enrollment and administration, HRMS data base co-administration, personnel file management, HR policy development, employee screening/hiring/orientation/ and staff training/ development programs Slashed recruitment costs $150,000 annually and total new hire costs by 25% Improved Worker's Compensation experience ratings from 71% to 91% by Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury Ensured legal compliance and consistency in all fields related to employment law, including: ADA, FMLA, FLSA, OSHA, the EEOC, ERISA, Title VII Promoted to Midlands Regional Trainer to oversee business offices and HR functions in 7 facilities across Southeastern Region Conducted new employee orientations, ensuring employees gain an understanding of company policies, procedures, benefit plans, and enrollment provisions.
  • Counsel employees (and potential employees/applicants) on benefit plan provisions so that individuals can make informed benefit participation decisions Engaged and motivated employees by conducting daily staff meetings with team once a month with all employees Co-authored sections of company's policies and procedure manual outlining, payroll, background checks, reference, vacation benefits, company regulations, and performance expectations for exempt and non -exempt employees Oversaw staffing issues, at 120 bed long term care facility that included employee recruitment, licensing verification and back ground checks, new hire orientation, continued education training and scheduling by DHEC regulations Organized worker's compensation training and enforced company WC policies to reduce employee accidents.
  • Managed the employee/workforce relations functions; identifies and analyzes problems and takes corrective action to correct any issues Proficient in Microsoft Word, Excel, PowerPoint, Access, ADP (HRB) and Quick Books Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible Processed all new hirer, benefits, leave, exit interview, termination and payroll paperwork, ensuring 100% compliance with various law and regulatory mandates and serving as primary contact person answering management/staff questions on it Revised job descriptions across all levels and 50+ categories.
  • Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position Developed and implemented training programs for business office and marketing staff aimed at better customer services and accuracy within position.
  • As a result, admission numbers increased and collections improved.
Oncology Associates - Financial Account Administrator
, STATE, 01/2006 - 01/2008
  • Administered patient accounts to ensure legal/financial compliance and client satisfaction.
  • Supervised front desk staff, scheduling, hiring, disciplinary actions, monthly meetings, training new staff on new operation systems Worked closely with all other department heads and departments to be sure that the comfort and satisfaction of our guests exceeded their expectations at all times Managed financial activity of all patient accounts, ensured HIPAA guidelines Processed $5million in claims (co-pays, deductibles, post payments, write-offs, collections and account adjustments) Trained all new hires; including new Patient Account Managers and Billing Managed electronic patient account on a weekly base.
Skills
ADA, ADP, Benefits, Billing, budget, coach, coaching, client, customer services, data entry, databases, data base, documentation, e-mail, Employee Relations, employee communications, senior management, file management, financial, hiring, HRIS, HR, law, legal, Director, marketing, meetings, mentor, mentoring, Access, Excel, office, PowerPoint, Microsoft Word, newsletters, organizational, payroll, performance management, personnel, policies, posters, processes, Quick Books, recruiting, recruitment, researching, scheduling, sound, staff training, staffing, structured, phone, Trainer, employee development, training programs, workshops

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Resume Overview

School Attended

  • Webster University
  • Limestone College

Job Titles Held:

  • SR Human Resource Generalist
  • Human Resource Generalist
  • Human Resource Manager/ Midlands Region Trainer
  • Financial Account Administrator

Degrees

  • Master of Arts (M.A.) / M.B.A
  • Bachelor of Art (B.A

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