Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly skilled and experienced instructional designer and educator with a strong background in information technology. Adept at addressing the needs of a variety of end users. Strongly knowledgeable about all approaches to distance learning. Proven record of successfully managing teams and multi-tasking projects with a strong attention to detail. Additional experience with sales force training, technical documentation, curricula design, policy and procedural writing, regulatory and pharmaceutical documentation, knowledge repositories, and grants. Immediate Value Offered Instructional Design Lead/Manager for technical and soft skills training initiatives Project manager with detailed organization and time management skills with proven ability to manage multiple projects and tasks in a deadline-driven, dynamic environment Able to communicate through verbal and written means with individuals, small groups and large audiences, at all levels Adaptability Problem solving skills with ability to deal effectively with obstacles in order to progress and maintain project momentum Knowledge of learning principles, including ADDIE Instructional Systems Design framework Lead classroom facilitation (in person as well as virtually) and training logistics efforts (domestic and global) Vast experience with e-learning development software including: Articulate, Lectora, Trainer, uPerform and Assima Learning Management coordinator for ISOtrain system Additional software expertise: Adobe products including Photoshop, Captivate, Survey Monkey, WebEx Enhanced; Microsoft Word, Excel, PowerPoint, Visio, Access, SharePoint
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
01/2007 to Present Sr. Global Training Specialist Ecolab Inc. | Spokane, WA,
  • Manager of team of instructional and graphic designers in support of domestic training incentives.
  • Design and delivery of train the trainer sessions domestically and globally.
  • Lead the development and implementation of new online and instructor-led course offerings for global deployments of SAP ERP to Finance, Manufacturing and Operations in 115 countries.
  • Lead the design and development of exercise guides, assessments, job aids, business process procedures and reference documents for global trainers and maintain changes to all materials.
  • Facilitate and schedule training sessions at international locations as well as virtual web casts for end users.
  • Provide change management and communication to global trainers and end users.
  • Track and analyze instructional programs by examining the satisfaction levels of learners.
  • Maintained the training plans and provided ongoing statuses to the management and supervisor.
  • Owner of internal SAP On-Line Learning Center website, managing the data daily.
  • Lead project to translate 3000 training documents into 10 languages over 6 months.
  • Maintain training plans and provide ongoing statuses to management.
  • Multiple award winner for outstanding performance, initiative and innovation.
01/2001 to 01/2007 Sr. Training Specialist General Dynamics | Joint Base Lewis, NC,
  • Managed the design, development and delivery of knowledge management help sites for internal and external applications across Cardinal divisions and nationwide.
  • Managed the design, development and delivery of field sales and help desk / customer service best practices and procedures, including SAP.
  • Lead training initiative for IT Support Center ticketing application upgrade.
  • Wrote and maintained policies and procedures, including medical products and services.
  • Created new hire training program for the Support Center Help Desk and Field Sales Services.
  • Created medical and pharmaceutical procedural documentation to be used by clients including: Walgreens, Caremark and CVS corporations.
  • Lean Six Sigma White Belt.
  • Supported documentation on Sarbanes Oxley procedures as well as compliance to other regulatory standards and licenses.
01/1995 to 01/2001 IT Training Specialist Aon Hewitt | , STATE,
  • Designed, developed and delivered application development courses for Information Systems.
  • Conducted needs and gap analysis with internal associates in order to customize existing courses to meet practice-specific standards.
  • Created procedural documents (SOPs) for various IT areas.
  • Developed naming standards process and procedures.
  • Created and analyzed class evaluations and make changes to courses accordingly.
  • Maintained class materials including: participant guides, Microsoft Power Point presentations, handouts and evaluations.
  • ISO9000 internal audit team member.
Education and Professional Training
Expected in Bachelor of Science | Education University of Wisconsin, , GPA:
application development, business process, change management, clients, customer service, CVS, delivery, documentation, ERP, Finance, graphic, Help Desk, Information Systems, innovation, instructor, internal audit, ISO9000, IT Support, knowledge management, managing, materials, Microsoft Power Point, policies, presentations, Sales, SAP, Sarbanes Oxley, Six Sigma, supervisor, trainer, upgrade, website

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Resume Overview

School Attended

  • University of Wisconsin

Job Titles Held:

  • Sr. Global Training Specialist
  • Sr. Training Specialist
  • IT Training Specialist


  • Bachelor of Science

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