Sr Ehr Support Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Patient/Customer Satisfaction-focused professional with strengths in Resourcefulness, Task Management and Relationship Building. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Friendly, positive attitude
  • Customer service
  • Team building
  • Multitasking
  • Active listening
  • Conflict resolution
  • Reliable and trustworthy
  • Critical thinking
  • Time management
  • Decision-making
  • Relationship building
  • Flexible
Sr. EHR Support Analyst, 11/2013 to Current
HCA West Florida Division ITGCity, STATE,
  • Provide support for two facilities’ (St. Petersburg General & Palms of Pasadena) Clinical Applications & Initiatives for CPOE/Advanced Clinicals.
  • Also serving as a primary division resource for Interface Integration & Support (Cloverleaf/Interfaces/3rd Party Applications) for a broad set of clinical devices and applications. (e.g. GE CMI, Pyxis, Philips IBE, Hill Rom/Welch Allyn)
  • Advocate of system security to help ensure PHI is safe and secure.
  • Work with Division and Corporate colleagues to manage the resolution of clinical application incidents related to CPOE & Cloverleaf Interfaces as well as new integration requests/removals.
  • Monitor/Support HL7 Interfaces via our interface dashboards.
  • Coordinate deployment of Meditech Software Updates to our *TEST* and LIVE environments with the Corporate team.
  • (GED) Generic Extract Download - Support interfaces that send patient demographic data to 3rd Party vendors. (e.g. - Envision)
  • Serve as a scripting resource using Boston Workstation to automate Medium-Large Scale Meditech builds. (Currently looking at more methods of automation)
  • Contributed to implementation and consistent maintenance of company's clinical information system.
  • Analyze computer and information technologies to determine applicability to nursing practice, education, administration and research.
  • Collaborate with management in multiple departments to drive clinical process change initiatives.
  • Improve operations by working with team members and customers to find workable solutions.
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
IT Systems Analyst II/Project Manager, 08/2010 to 11/2013
Adena Health SystemCity, STATE,
  • Interface between users, vendors and system operations to ensure that IT applications are functional, available and meet user requirements; determine root cause of application problems; train users and other staff in the features and functions, reports, system capabilities and limitations; support the development, implementation and operations of information systems used by the health system in supporting its business functions.
  • Communicate with IT team members and health system staff to quickly resolve any issues they encounter and coordinate system changes.
  • Mentor end-users and other IT team members in different areas to become a subject matter expert (SME) for clinical applications and processes.
  • Lead/Assist in application implementations/upgrades as well as server upgrades.
  • Evaluate current standings for the applications and work on making them more efficient and user friendly by working closely with users and the vendors.
  • Consult with leadership and staff to determine the most efficient and effective processes.
  • CDS (Customer Defined Screens) changes.
  • Dictionary Build/Change.
  • Scripting of Mnemonics (New and Changes).
  • End-to-End Integration Testing.
  • Flowing patient data into a non-LSS clinical system (EMR) or vice versa.
  • Troubleshooting interface issues.
  • Identified, addressed and either resolved or escalated project issues.
  • Oversaw on-site and off-site teams of up to 20 professionals working on diverse IT projects.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Produced status reports for customers and senior management.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Supervisor/Senior Lead Technician, 02/2008 to 08/2010
System Design AdvantageCity, STATE,
  • Team Lead for a group of 8 repair technicians.
  • Collaborate with the peers to create and implement repair and logistics processes to increase productivity and improve product movement.
  • Evaluate new product and produce work instructions on testing and repair methods.
  • Utilize internal and external resources to obtain the most effective methods to test, configure, and repair incoming products.
  • Assisted the Regional Repair Manager with the implementation and setup of the repair room layout.
  • Completed training on the repair and configuration of the Fujitsu IPAD, Fujitsu TeamPOS 2000, WYSE Terminal, IBM Net Vista, Zebra Printer, Dell Power Edge 1750, 1850, 1950, 2650 series servers and Setup test beds for the repair room.
  • Created Work Instructions to assist technicians in performing the Repair and Configuration tasks required for the Fujitsu IPAD and Symantec Ghost Imaging Process in an efficient manner.
  • Lead training courses in Navision. A tool used to time in and out of units for repair and run reports of Work in Process.
  • Setup an image server and network to complete imaging using the Symantec Ghost (Ghost Cast) application over the network.
  • Escalation Team member.
  • A team that coordinates with the Minnesota team to expedite and prepare current and future tasks.
  • IT Consulting & PC Repair.
  • Provided IT solutions that local businesses and residential users required for daily operations.
  • From setting up software systems to troubleshooting computer glitches, efficiently and with professionalism.
  • These services included virus and spyware monitoring, server backups, redundant data backups, external storage, patch management, security updates and disaster recovery.
  • Monitored daily operations for quality and adherence to work order specifications.
  • Coordinated efficient line changeovers to meet standards and maximize uptime.
  • Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
  • Complied with company policies, objectives and communication goals.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Developed position rotation to support continuous improvement and operator development.
  • Coached and mentored staff members through constructive feedback to develop long-term career goals.
Education and Training
Associate of Applied Science: Computer Network Systems, Expected in
ITT Technical Institute - Dayton, Ohio,

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School Attended
  • ITT Technical Institute
Job Titles Held:
  • Sr. EHR Support Analyst
  • IT Systems Analyst II/Project Manager
  • Supervisor/Senior Lead Technician
  • Associate of Applied Science