Diligent Senior Business Systems Analyst with strong experience handling multiple projects and managing information systems. Excellent organizational, interpersonal and execution abilities with exceptional technical skills. Proficient with server-side language and technology.
Skills
User Acceptance Testing (UAT)
Mockups and Prototypes
Systems Implementations
Process Flow Diagram Creation
Business Requirements Documents (BRDs)
Organizational Systems
Business Intelligence Data Modeling
Project Proposals
Functional Improvements
Business Processes and Procedures
Software Application Testing
Accounting Procedures
Customer Needs Assessments
Bug Resolution
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Understanding Customer Needs
Efficient and Detail-Oriented
Work History
03/2003 to 07/2017
Sr. Business Systems AnalystBrilliant Earth – Bethesda, MD,
Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
Pinpointed cost-effective improvements to SAP system for designated upgrades cycles.
Improved systems by studying current practices and designing modifications.
Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
Elicited and clearly documented business and system requirements.
Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
Trained junior personnel in SAP configuration during onboarding and through remedial education.
Monitored project progress by tracking activities and publishing progress reports.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Communicated and explained business requirements to team members to understand and implement functional demands.
Applied knowledge of application components in conjunction with query tools to achieve business objectives.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Offered input for complex documents to support client-ready final versions.
02/2002 to 02/2003
Fiscal Compliance OfficerCoca-Cola – Atlanta, GA,
Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
Managed practical action plans to respond to audit discoveries and compliance violations.
Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Gathered, organized and evaluated data to make accurate assessments of current operations.
Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
Wrote and presented reports outlining findings and recommendations from compliance audits.
Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
Prepared training programs to improve compliance at all levels.
Improved company policies and standards to outline ethical, safe and efficient procedures.
Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
Counseled committees and department heads regarding compliance risks and standards.
Reviewed contracts for compliance and privacy-related issues.
Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
Managed quality programs to reduce overdue compliance activities.
Monitored data export from internal and external systems, identifying and reporting potential risks.
Scheduled and conducted evaluations of company policies, procedures and internal control structures.
Established and cultivated productive relationships with regulatory bodies.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Coached new employees on administrative procedures, company policies and performance standards.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Arranged rapid office equipment repair and maintenance with vendors.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created PowerPoint presentations for business development purposes.
Managed Access databases converting complex data into easy-to-interpret data.
Created detailed expense reports and requests for capital expenditures.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
05/1991 to 07/1999
Legal SecretaryWashoe County District Attorney – City, STATE,
Organized files for court proceedings.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Diligently edited legal correspondence for grammar and spelling.
Scheduled and made appointments for attorneys.
Screened telephone calls and forwarded to appropriate departments.
Obtained signatures from attorneys for legal documents.
Transcribed legal documents and phone conversations.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Entered new cases into company database.
Filed documents with courts on behalf of attorney.
Scheduled all appointments, appearances and briefings.
Answered and directed calls using multi-line switchboard.
Processed appeals, motions and pretrial agreements.
Education
Expected in 05/1991
Bachelor of Arts: Criminal Justice University of Nevada - Reno - Reno, NV, GPA:
Additional Information
After working for Washoe County for thirty fulfilling years, I was able to retire at the young age of 49. I have been retired for five years and am looking to dip my toes back into the workforce. I am looking for a part time job that would allow me to utilize my exceptional interpersonal skills as well as my life experience. As detailed in my resume, I have extensive experience in the technical field. However, for this next chapter, I would prefer to work In a field where I am able to hone in on some of my other more soft skills.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.