Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Diligent Senior Business Systems Analyst with strong experience handling multiple projects and managing information systems. Excellent organizational, interpersonal and execution abilities with exceptional technical skills. Proficient with server-side language and technology.

  • User Acceptance Testing (UAT)
  • Mockups and Prototypes
  • Systems Implementations
  • Process Flow Diagram Creation
  • Business Requirements Documents (BRDs)
  • Organizational Systems
  • Business Intelligence Data Modeling
  • Project Proposals
  • Functional Improvements
  • Business Processes and Procedures
  • Software Application Testing
  • Accounting Procedures
  • Customer Needs Assessments
  • Bug Resolution
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
Work History
03/2003 to 07/2017
Sr. Business Systems Analyst Brilliant Earth Bethesda, MD,
  • Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
  • Pinpointed cost-effective improvements to SAP system for designated upgrades cycles.
  • Improved systems by studying current practices and designing modifications.
  • Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
  • Elicited and clearly documented business and system requirements.
  • Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
  • Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
  • Trained junior personnel in SAP configuration during onboarding and through remedial education.
  • Monitored project progress by tracking activities and publishing progress reports.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Offered input for complex documents to support client-ready final versions.
02/2002 to 02/2003
Fiscal Compliance Officer Coca-Cola Atlanta, GA,
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Prepared training programs to improve compliance at all levels.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
  • Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Counseled committees and department heads regarding compliance risks and standards.
  • Reviewed contracts for compliance and privacy-related issues.
  • Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
  • Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
  • Managed quality programs to reduce overdue compliance activities.
  • Monitored data export from internal and external systems, identifying and reporting potential risks.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures.
  • Established and cultivated productive relationships with regulatory bodies.
07/1999 to 02/2002
Administrative Assistant Ufg Insurance Bettendorf, IA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Created PowerPoint presentations for business development purposes.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Created detailed expense reports and requests for capital expenditures.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
05/1991 to 07/1999
Legal Secretary Washoe County District Attorney City, STATE,
  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Scheduled and made appointments for attorneys.
  • Screened telephone calls and forwarded to appropriate departments.
  • Obtained signatures from attorneys for legal documents.
  • Transcribed legal documents and phone conversations.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Entered new cases into company database.
  • Filed documents with courts on behalf of attorney.
  • Scheduled all appointments, appearances and briefings.
  • Answered and directed calls using multi-line switchboard.
  • Processed appeals, motions and pretrial agreements.
Expected in 05/1991
Bachelor of Arts: Criminal Justice
University of Nevada - Reno - Reno, NV,
Additional Information

After working for Washoe County for thirty fulfilling years, I was able to retire at the young age of 49. I have been retired for five years and am looking to dip my toes back into the workforce. I am looking for a part time job that would allow me to utilize my exceptional interpersonal skills as well as my life experience. As detailed in my resume, I have extensive experience in the technical field. However, for this next chapter, I would prefer to work In a field where I am able to hone in on some of my other more soft skills.

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Resume Overview

School Attended

  • University of Nevada - Reno

Job Titles Held:

  • Sr. Business Systems Analyst
  • Fiscal Compliance Officer
  • Administrative Assistant
  • Legal Secretary


  • Bachelor of Arts

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