Sr Business Systems Analyst resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Experienced Computer Systems Analyst with diverse industry experience in finance, healthcare and warehouse distribution. Professional expertise includes business systems applications, process mapping/analysis and disaster recovery planning. Results-driven with experience in back-end programming, relational databases and development/maintenance of complex and critical systems. 

  • Strong collaborative skills
  • Strong analytical skills
  • Programming and design skills with Case tools (COBOL and RPG)
  • UAT Testing
  • Business requirement documentation
Sr. Business Systems Analyst, 01/2010 to Current
Brilliant EarthLos Angeles, CA,

Requirements elicitation for projects that include (but not limited to):.

  • upgrades to system software effecting the entire company; i.e., Windows, Altiris (Help Desk ticket system), etc.
  • upgrades to the Siebel CRM system software and its effects on end-users.
  • enhancements to the CRM system software for process changes and regulatory requirements.
  • back-office conversion program with respect to the client-facing accounts application system.
  • proof of concept to sustain an Active /Active environment for future DR exercises.

Support of the retail CRM system software as a member of an Agile delivery team:

  • Maintain the business requirements for enhancements and defects for the backlog of work using CA Agile Center (previously Rally) software.
  • UAT script writing for each release
  • Backup for the CRM mailbox communicating with end-users, offering process analysis and troubleshooting issues.

Create and maintain business process maps/diagrams for various Operations departments on a continuous schedule:

  • scheduled meetings with the department managers to map out their mainstream/critical processes
  • utilized the Blueprint/BlueworksLive software to document and diagram the processes 
  • put each department on a continuous schedule for a meeting every 6 months to update where needed 


Achievements include

  • yearly contribution to the Disaster Recovery UAT exercise
  • maintained the repository of process maps/diagrams for many of the Operations departments.
  • Collected data to apply scoring for an RFP process for the business to choose a software implementation partner
Business Analyst, 04/2007 to 04/2009
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  • Provided end-user support for a $1.2 billion Global Apparel company in a complex business and information systems environment.
  • Worked with IT group, corporate and business unit teams to facilitate support of the ongoing business requirements of an evolving ERP system.
  • Supported the design, development, testing and implementation of new and existing business applications and reports using various levels of research and analysis.
  • Simulated or recreated user problems to resolve application difficulties; documenting issues and requirements necessary to correct them or recommending system/parameter modifications to reduce user problems or to enhance system use.
  • Worked closely with users to collect and document requirements, as well as conveying these requirements to the IT group ensuring optimum solution within scope.
  • Conducted training classes for new business end-users converting to the ERP system giving them assurance that the new functionality was efficient and user-friendly.
  • Coordinated and conducted presentations (over the Web or onsite) to introduce new technology for ERP system, such as; Purchase Order Workflow process and other new Web applications involving .Net and Oracle Database features.
  • This helped to give the end-user a customized view allowing them more efficiency in their daily processes.
  • Performed User Acceptance Testing setting up data and test cases in a UAT environment, at times finding defects during test case setups and documenting and reporting them to the QA team through the Quality Center (Mercury Tool).
  • Attended CSR Reviews to assist in the prioritization of ongoing change requests.
  • Maintained documentation and coordination of Release builds for a Change Request system.
  • Produced Release Notes and coordinated User Release Review sessions explaining the up-and-coming changes to their applications system.
  • Interacted with network services, desktop services, computer operations, and applications development to restore service and/or identify and correct core problems.
  • Supported Oracle Financial issues after only a brief knowledge transfer of setups and its application areas.
Senior Developer/Information Analyst, 01/1997 to 04/2007
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  • Maintained and developed various business applications on an AS400 platform in the areas of Accounting and Supply and Demand utilizing the case tools, Synon/2E and Genexus (use of SQL) both generating RPG code over Relational Database model.
  • Applied all phases of the software development life cycle (SDLC) under a structured development methodology with adherence to SOX compliancy on documentation and process.
  • Lead programmer on several medium to small projects responsible for attending client reviews collecting and documenting requirements to communicate back to team.
  • Produced business and technical design specifications creating flowcharts and diagrams, test plans and test cases, then facilitating work product reviews for approval of these documents by client and peers.
  • Subject Matter Expert for EDI Electronic Funds Transfers setups and troubleshooting when issues arose within the A/R auto-application process.
  • Collected monthly metrics for ongoing root cause analysis.
  • AS400 Query, MS Excel and MS Access used extensively in analyzing data for root cause analysis.
  • Used these tools also in converting data from the legacy AS400 system files to Oracle database tables on a UNIX platform.
  • Backup for account Project Manager as first point of escalation in Stop Production or High Urgent issues.
Education and Training
Associates Degree: Applied Science of Information Technology, Expected in
St. Louis Community College - St. Louis, MO
Applied Science of Information Technology
Synon Case Tool Genexus Case Tool: , Expected in
- ,
.Net, Accounting, Agile, AS400, Backup, business process, case tools, Case Tool, CA, computer operations, concept, conversion, CRM, client, delivery, Disaster Recovery, documentation, EDI, ERP, features, Funds, Help Desk, information systems, Notes, Lotus Notes, Access, MS Access, MS Excel, Excel, office, Outlook, PowerPoint, Windows, Word, network, Oracle database, developer, Oracle Financial, presentations, process analysis, processes, programmer, Quality, QA, Relational Database, reporting, research, Retail, RFP, RPG, script writing, SDLC, Siebel, software development, SQL, structured, Synon, Synon/2, tables, user support, TOAD, troubleshooting, UNIX, upgrades, view, Visio, Web applications, Workflow

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Resume Overview

School Attended

  • St. Louis Community College

Job Titles Held:

  • Sr. Business Systems Analyst
  • Business Analyst
  • Senior Developer/Information Analyst


  • Associates Degree
  • Synon Case Tool Genexus Case Tool

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