Sr Business Systems Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Analytical Senior Business Systems Analyst with expertise in business process, systems analysis, and data assistance. Strong experience in regulatory standards, reporting and risk management. Over 14 years of experience working as a senior business systems analyst for American Express.

Recognized by several different awards over the years. I was one of the first to receive the Associate Achievement award for getting the highest rating on my yearly review two years in a row.

I learn quickly and follow through with my commitments while managing several different tasks at once. Very professional.

25 years in the financial industry has allowed me to grow professionally as well as personally.

  • Strong Leadership skills
  • Very Analytical and detail oriented
  • Self Starter and works well independently as well as with a team
  • Ability to create lasting relationships with several different groups and management levels.
  • Operational assessment
  • Data analysis
  • Technical Assessment
  • Business documentation
  • Requirements gathering
  • Product development
  • Good listening skills
  • Flexible & Adaptable
  • Written Communication
Work History
SR Business Systems Analyst, 03/2006 to 02/2021
Iqvia Holdings IncBentonville, AR,
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Provided knowledge on business processes in order to ensure adherence to policy
  • Reviewed and responded to problem logs received from the business on issues related to the system or processing.
  • Lead recovery process for Compliance violations to ensure impacted customers were adequately compensated.
  • Developed a close relationship with the business partners and the technology groups.
  • Performed monthly quality assurance checks on team members to ensure they were adhering to correct processes and to ensure team cohesion.
  • Opened service tickets to the appropriate technology team to have issues resolved.
  • Worked closely with the technology groups to ensure the fixes and changes were implemented in a timely manner. Once changes were implemented, provided validation to ensure issues had been resolved.
  • Provided feedback to the business when issues were identified where proper procedures were not being followed.
  • Created training documents for processes and procedures for our team's functions.
Project Analyst II, 02/2016 to 02/2018
HoneywellLoves Park, IL,
  • Built lasting and collaborative partnerships with individuals both within and outside of company.
  • Coordinated and assisted Project Owner with all of activities related to a migration project.
  • Wrote User Stories for processes being migrated from the old processing system to the new processing system.
  • Sat with the business to understand the processes to ensure adequate details were included in the User Stories.
  • Created Process Flows for the individual processes being migrated
  • Attended CSPO training and received certification for Scrum Product Owner
Temporary Team Leader, 02/2005 to 11/2005
Iron MountainAnnapolis, MD,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Measured customer support success with clear metrics to attain the required phone availability goal.
  • Provided constructive criticism regarding quality assurance on New Accounts team phone calls.
  • Facilitated training for associates through daily coaching and phone monitoring.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching adherence goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Customer Care Professional, 01/1996 to 02/2005
American ExpressCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding their New Account application for their new American Express card.
  • Cultivated customer loyalty and promoted repeat customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Took supervisor calls when a phone call from another representative escalated.
  • Assisted the Team Leader with monthly Quality Assurance for the team.
High School Diploma: , Expected in
Bingham High School - South Jordan, UT
: Interior Design, Expected in
Snow College - Ephraim, UT
  • CSPO Training - Certified Scrum Product Owner - November 2016
  • Green Belt Certified - 2005

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Resume Overview

School Attended
  • Bingham High School
  • Snow College
Job Titles Held:
  • SR Business Systems Analyst
  • Project Analyst II
  • Temporary Team Leader
  • Customer Care Professional
  • High School Diploma

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