Sr. Business System Analyst Resume Example Couch

SR. BUSINESS SYSTEM ANALYST

Professional Summary

Almost 11 years as Diligent Senior Business Analyst with strong experience handling multiple projects and managing information systems in retail industry.
Excellent organizational, interpersonal and execution abilities with exceptional technical skills. Proficient with server-side language and technology, implementation and integration strategies, utilized result-oriented analytical tools, process modeling techniques such as UML, use cases, Sequence diagrams and Activity diagrams for Supply Chain Management and E-commerce projects, use root cause analysis and developed process improvements to achieve operational efficiency leading to cost reduction while eliminating redundancy.
Capable of working well with others to test, implement, refine and enhance systems to meet current and expected business needs. Excellent research, reporting and communication strengths developed almost career.
Successful background maintaining efficient business systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedures and in-depth technical experience.
Hardworking passionate about building companies from within by attracting intelligent, cohesive and high-performance professionals.
Worked with Loyalty Product Manager and team to determine program approach for business and functional requirements.
Highly organized, effective leader and communicator. Accomplished Management Consultant well-versed in analyzing data, evaluating operations and developing successful updates to processes, procedures, and policies.
Trained to coordinate Organization Change management for the stakeholders and end-users. Team player, self-starter, intuitive, meticulous multi-tasker, efficient in high pressure/fast-paced/time-bound projects with excellent communication and presentation skills, performing very well under pressure and meeting deadlines.
Well-developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations. In-depth knowledge about supply chain processes, Total Quality Management and Six Sigma Methodologies and practical applications to retail business. Thorough understanding of the RMS (Retail Management system), Inventory Management, Category Management, Content Management, Supply Chain Management (SCM) and Supply Chain Process flow.
Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD and JAR sessions.
Extensive experience working with vendor e-commerce tools like Microsoft commerce as well as helping construct and integrate in-house eCommerce applications. Extensive knowledge in Retail domain for applications such as E-commerce applications, Retail web-based testing, RPM (Retail Pricing Management).
Comprehensive knowledge of Waterfall, Agile and Hybrid methodology. Strong experience in conducting UAT and documentation of test cases. Familiar with designing and developing test scenarios and test cases. Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
Developed UML diagrams such as Use Cases, Activity Diagrams, Business Process Flow Diagram, Data Flow diagrams for requirements elicitation and validation. Experience in working on the Warehouse Management System (WMS) in the management of tasks.
Proficient in writing SQL queries for retrieval and analysis of data from various databases. Prepared detailed reports analyzing the supply chain practices and offered suggestions for improvement. Strong understanding of metadata management, business semantics, reference data, Online Distribution Database (ODD), logical data modeling and analysis.
Proficient knowledge in various types of Software Testing such as Unit testing, Integrated testing, System Testing, Black box testing, Positive Testing, Negative testing, Performance Testing, Stress Testing, Load Testing, Volume Testing, Data Driven Testing, Back end Testing and Regression Testing.
Active liaison between cross-functional teams, stakeholders, vendors and offshore teams involved in the project. Skilled in researching for transitioning to new technologies by performing a feasibility study, GAP analysis and use of Requirement Traceability Matrix (RTM) to evaluate legacy systems from 'AS IS' to the 'TO BE' state.
Experience with data analytics projects not just as a data analyst but a thorough understanding of the impact of the business process on data. Sharp at streamlining projects, thinking out of the box and effectively reorganizing tasks for priorities based on resources.
Hands-on knowledge and experience in Training & Mentoring, Managing Diversity, Organizational Development, Leadership, Change Management, Crisis Management, and Conflict Resolution. Efficient in coordinating integration projects and third-party vendor tools.

Technical Skills

NET, Inventory management, Reporting
Accounting, Inventory, Requirement
Agile, Inventory Control, Retail
API, IT support, Sales
Application Development, Leadership, SAP
Brand Marketing, Logistics, SCRUM
Business analyst, Macros, Shell
Business analysis, Marketing, Scripts
Business Intelligence, Meetings, Shipping
Business process, Merchandising, SOAP
Charts, Access, Developing software
Com, Microsoft Excel, Specification
Credit, MS Excel, SQL
CRM, Excel, Stories
Crystal Reports, Exchange, Strategy
Data-Integration, Microsoft office applications, Supply Chain
Data validation, MS Office, Supply chain management
Data warehouse, PowerPoint, Sybase
Databases, Share Point, System design
Database, Microsoft Visio, Tax

Delivery, Word, Teradata
Designing, Migration, Transportation
Direct marketing, Modeling, UML
Documentation, Monitors, User Interface
Downstream, Enterprise, View
Dutch, Oil, Visio
E-Commerce, Optimization, Web site
ECommerce, Oracle, Website
Editing, Oracle Database, Word processing
ERP, PL/SQL, Workflow
Fast, Order management
Features, Organizational
Financial, Platinum
Forms, POS
Frame, Pricing
Functional, Product development
HP, Progress
UX, Project plans
Information systems, Quality
Inventory maintenance, QA

Education

Master of Science: Software Engineering, 2016
Stratford University - Virginia

Bachelor of Technology: 2009
Kurukshetra University - Haryana,India

Certifications

Six Sigma Green Belt Certification

Certified Scrum Master

Lean Six sigma

Scaled Agile/Scrum Expert

Certified Microsoft Professional Windows fundamentals and Office Suite Technical Skills

Work History

Sr. Business System Analyst, 01/2019 to Current
Couch – New York City, NY

Couch is one of the biggest retail companies in the US, the main aim of the company to sell small leather items like handbags, wallets, and accessories.Couch.com is their e-commerce online site where customers can buy things online with credit card
This project was a web-based application, which allowed customers to get a view of all the products in the store and buy them online
Couch's vendor exchange (MVE) is a .NET based web application within supply chain management that hosts all supplier data
It will feed all downstream systems including the Warehouse management system (Manhattan WMS) and Enterprise data warehouse (EDW) and Loyalty program
Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, use case modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards
Good knowledge of digital marketing, direct marketing, campaign management, personalization, loyalty programs in Retail industry
Worked to develop new business rules to engage and analysis for new trends at Couch Loyalty promo codes
Maintained KPI dashboards or reporting for merchandising and partner with eCommerce leadership to help identify improvement opportunities
Met the different stakeholders and cross functional teams to document flow of all new enhanced features of loyalty programs like Bronze, Silver, Gold and Platinum members and even work on the Couch credit card program
Create epics, user stories (Business requirements) and develop use cases and Test cases from business team inputs
Gathered and analyzed requirements, development of detailed functional designs and test cases in support of proposed projects and system enhancement requests
The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management
Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain
Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capital and supply chain costs and improving on-shelf availability
Work with Engineering and Operational teams for making sure the products are reliable and scalable during sale and holidays
Broad knowledge of multi-channel retail business and systems, POS Systems, Supply Chain optimization concepts, Warehouse Management/Distribution Systems, and Inventory Systems (stores and warehouses)
Develop and maintain reporting to assist with monitoring order flow
Assisted PM in creating Wire Frames to complete visual representation of the functional capability of the business need and implemented applications in B2C eCommerce, ERP, CRM, etc
Communicate with agile delivery teams, operations teams, and multiple stakeholders across the project
Escalated unresolved issues to JDA Support and published ideas in the Supply Chain Ideas community
Formed advanced SQL Queries and used Microsoft Excel to investigate data issues in the Data Warehouse and worked with the Users and Technology Team to formulate a solution to resolve the issue
Involved in eCommerce Testing, Mobile Testing and User Acceptance Testing
Champion issue resolutions for the application between IT support and software vendor (JDA)
Collaborated with members of the eCommerce team as well as Merchandising, Creative, and Brand Marketing teams to provide analytic support to measure the performance of efforts
Assisted end-users in identifying key performance indicators for their areas and proactively share knowledge
Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost-Benefit Analysis &, etc
Ensured that the deliverables were prepared to satisfy the project requirements, cost, and schedule
Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members
Worked with JIRA to keep track of defects and cards
Formulated detailed Test Plan, Test Cases and Testing Procedures, which included Test Cases/Scripts, capturing Test Results and capturing and resolving Test Anomalies
Performed configuration/ compatibility and user interface testing manually
Participated in conducting System testing and End to End Testing Manually
Performed Usability and Integration Testing Manually
Provided status reports on weekly basis to the project manager
Developed and managed project plans, schedules, issues log created and business-technical conflicts

Sr. Business Analyst, 01/2018 to 12/2018
Costco Wholesale – Issaquah, WA

The project was an enhancement to Costco's supplier information platform, Costco Collaborative Retail Exchange
Using Teradata Business Intelligence for studying patterns of engineers in and out times for Scorecard reporting
Worked in across-functional team of Business, Architects and Developers to implement new features
Part of User Experience Testing team to conduct UX testing using interviews, collect findings and create requirements out of them
Analysis of existing legacy system monitoring systems that monitors train signals, multiple sensors on trains, wayside equipment etc
Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements
Created E-commerce Product allowing a website to accept online payments
Worked with development team to ensure successful implementation of the project in fast-paced agile environment
Gather requirement and Prepared Business Requirement Document (BRD)
Document User Interface requirements, Use Case diagrams, Use Case specifications and actively participating in system design discussions
Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component-Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio
Analyzed impacts to data from front-end systems such as POS, E-Commerce
Followed Agile methodologies and was involved from gathering requirements to testing phase
Documented user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing software
Actively participated as a SCRUM Development member in agile management (SCRUM)
Planning project backlogs, 2-week sprints and daily stand up meetings to analyze time frame and report status of project
Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing
Analyzed data and created class diagrams and ER diagrams for designing databases
Assigned tasks among development team monitored and tracked progress of project following agile methodology
Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using UML methodologies
Used JIRA to track project updates and ensured sprints were completed without any discrepancies
Created ensuing use cases, report requirements/templates, scope documents, issue tracking and project plans in an Agile environment
Created manual test scripts on Word according to the scenario
Upload the test data and test results on Share Point
Partnered closely with UI to model screens, which met user-defined requirements, organizational and regulatory standards
Created User Stories, Test Cases utilizing the Target Process Agile methodology tool

Business System Analyst, 12/2014 to 12/2018
Walmart – Bentonville, AR

The project was implementing a new system for improving the e-Commerce /Point of Sale Performance Testing and Gathering Requirement
I have Worked on Sales/Coupons and Promotions, Inventory Control Tracking, Merchandising System, Supply Chain, Reporting Area, Reverse Logistics Customer Information, and Accounting
This application is a point of sale system, that is developed for use in all the stores for the quantity comparison report for displaying the current in-stock levels versus the quantity sold within a specified date range, other features like customer purchases by department, inventory maintenance, global special pricing, complete invoice storage, invoices on hold, receivables and reports
Involved in the creation of test plan and test cases based on functional specifications required for manual testing of marketing campaigns (promotions)
Follows, maintains, and conducts test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems
Analyzed Business Requirements for creating and reviewing Test Strategy, Test Plans, Test Scenarios and Test Cases in HP ALM
Documents test results, corrective actions required, and logs defects/issues for resolution for all testing related POS channels
Participated in mobile web and mobile application testing, functional requirement specification and use case
Maintains testing supporting documentation in accordance with Company's record retention policy for all QA testing performed
Developing suitable solutions and custom inputs for testing using API services and SOAP UI
Executed automated test cases in HP ALM/Quality Center and reported defects in JIRA
Experience in retail, point-of-sale, credit card processing, Sales/Coupons and Promotions
Conducted Backend testing on the Oracle Database using SQL
Utilizing HP ALM software to track test results and defects, and SQL to execute calls in Sybase environment
Developed Base line scripts in order to test the future releases of the application
Reviewed and updated project issues and defects using HP ALM and JIRA
Developed front end screens using Oracle Forms Created stored procedures, packages, functions and table triggers to implement database changes using PL/SQL code
Prepared various test reports from ALM Quality Center such as Test Execution Status, Test Execution Summary, Defect Summary/Details report
Used ALM Quality Center for tracking and reporting defects found during the functional and regression testing and followed up on the bug life cycle
Performed Gap Analysis between the "As-Is" model of the legacy system and the "To-Be" model to identify the gaps

Business Analyst, 01/2010 to 10/2014
Shell – Houston, TX

Shell Oil Company is the United States-based wholly owned subsidiary of Royal Dutch Shell, a transnational corporation "oil major" of Anglo-Dutch origins, which is amongst the largest oil companies in the world
This Project was replicating/Migration and Enhancement of Applications for Sales & Use Tax, Motor Fuel Tax, Transportation, and Logistic tax
Shell was building tax applications Interface with SAP and One Source applications
Conducted gathered requirements session like user interviews, and analyzed the requirements using agile methodology
The project focused on Exceed suite of products and involved tracking of warehouse inventory in multiple locations
Conducted business analysis, acted as a liaison between project manager, business users, & IT team, and used MS Office for the documentation
Business analyst role where includes analyzing, documenting and proposing solutions for large, complex e-Commerce system
Used Microsoft office applications for various needs including PowerPoint for presentation, word for word processing and editing files and excel for records and charts
Worked with the SME's (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs and analyze the possible technical solutions
Interacted with database developers for formulating the ER diagrams and data flow diagrams
Prepared Use cases and Activity flow diagrams and Workflow diagrams
Translates requirements to functional design documents, facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements, exhaustive management of project requirements
Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
Conducted Joint Requirements Planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc
Developed and managed project plans, schedules, issues log created and business-technical conflicts
Designed and created prototypes of reporting tools for data validation and verification initiatives using macros in MS Excel
Act with a sense of urgency and flexibility to achieve critical milestones

Resume Overview

Companies Worked For:

Couch
Costco Wholesale
Walmart
Shell

School Attended

Stratford University
Kurukshetra University

Job Titles Held:

Sr. Business System Analyst
Sr. Business Analyst
Business System Analyst
Business Analyst

Degrees

Master of Science : Software Engineering , 2016
Bachelor of Technology : 2009

Sr. Business System Analyst Resume Example

Resume Score: 80%

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