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Sr. Business Information Analyst Resume Example

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SR. BUSINESS INFORMATION ANALYST
Career Overview
Excellent analytical, problem solving, communication skills and an ability to interact with individuals at all levels Experience in gathering, analyzing, documenting, and communication of business and system requirements Excellent team player with exceptional interpersonal and communication skills Ability to perform under tight deadlines and willing to work overtime to accomplish urgent projects Training and demonstration of new or customized applications to users
Qualifications
Microsoft Office 2007, Lotus Notes, Domino Designer, Nationwide Galaxy Data Warehouse Reporting Systems (ie. COMET, Hyperion, ASTRO, Workload, JClaims, CONSOLE, Cognos) SPOT Owner for entire Recovery Organization Certifications: MS Excel 2007 Expert User, MS Access 2007 Expert User, MS PowerPoint 2007 Expert User, MS Word 2007 Expert User, and 2007 MS Publishing Expert User
Work Experience
Sr. Business Information AnalystAug 2009 to Current
Nationwide Insurance － Canton, OH
  • National Recovery Partners with internal customers in determining data and information needs, and in determining the use of information to aid them in making business decisions.
  • Indentifies and executes appropriate research that will provide the information needed.
  • Serves as lead to other analytics.
  • Plans and supports information projects needs, special reporting, and new technology.
  • Functions as the expert in data extraction from databases, tables, data warehouses, and other sources.
  • Observes customer operations and proactively presents recommendations that wil assist customers in making decisions regarding their operations.
  • Develops, produces and maintains ad hoc and custom reports for information needs and analysis.
  • Determines the level of information analysis needed based on customer needs and data availability.
  • Determines compensation for the National Recovery Organization and processes and issues payment based on individual collections.
  • Created, trains, and maintains National Recovery SPOT site Prepares and distributes trending analysis reports Leads and designs the two Newsletters for the National Recovery Organization In-depth knowledge of business information analysis concepts, data mining, various data sources insurance policies and procedures, customer service concepts and practices.
  • Familiarity with product terminology, processes, regulatory and compliance issues Leads special projects and serves as point of contact.
Business Information Technician/AnalystOct 2006 to Aug 2009
Nationwide Insurance － Canton, OH
  • National Recovery and Claims Develops, distributes and maintains ad hoc and custom reports for functional area information needs and analysis supporting claims, product, underwriting, and sales.
  • Analyzes information contained in reports as requested or needed.
  • Uses various data access tools to pull information for reports.
  • Maintains the integrity of information within internal databases.
  • Supports the research, analysis and presentation of information by compiling and summarizing information, producing supporting documentation and exhibits, and verifying information received from external sources.
  • Maintains personal computer hardware and software.
  • Facilitates training classes for users on report preparation and database access.
Administrative AssistantDec 2004 to Oct 2006
Nationwide Insurance － Canton, OH
  • Claims Coordinates and schedules department meetings, including logistics, travel itineraries for management and other staff, location selection, menus and food services, supplies, audio visual support and room set-up.
  • Processed check requests, expense advances and reports and other routine requisitions to pay bills, clear expenses, order supplies and support meetings.
  • Maintained and updated office records such as associate files, work schedules, technical manuals, forms, supply lists, organizational charts and related internal files Assisted in gathering data and information, computing figures, assembling materials, and preparing exhibits for reports, projects, management meetings and other presentations.
  • Compiled information from a variety of sources to prepare standard and ad hoc reports and exhibits.
  • Provided back-up services for other support staff.
  • Assisted or trained administrative team in the office.
  • Provided guidance to associates on email, phones, supplies, travel and office procedures.
Technical SecretaryMar 2004 to Dec 2004
Nationwide Insurance － Valley View, OH
  • Receptionist for all incoming calls, mail and directing inquires to the appropriate party in an office of 50 associates.
  • Dispatching of casualty, material damage and property claims.
  • Specialized support for the material damage leadership team including daily, weekly and monthly reporting of key performance indicators, maintained Lotus Notes calendars and compiled training manuals.
Customer Service RepresentativeSep 2001 to Jan 2004
American Family Insurance － Canton Scottsdale, Ohio AZ
  • General receptionist duties.
  • Handled inquiries from customers regarding insurance premiums, assisted with quotes on personal line products and processing of customer payments.
Education and Training
Bachlor of Science, Business Management2013Malone University － Canton, OHGPA: GPA: 3.67Business Management GPA: 3.67
Skills
administrative, ad, audio, back-up, charts, Cognos, computer hardware, customer service, data mining, Data Warehouse, databases, database, directing, Dispatching, documentation, email, forms, functional, Hyperion, insurance, ie, leadership, logistics, Domino, Lotus Notes, materials, meetings, access, MS Access, MS Excel, mail, Microsoft Office, office, MS PowerPoint, MS Word, Newsletters, organizational, policies, presentations, processes, producing, Receptionist, reporting, research, sales, tables, technical manuals, phones, training manuals
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Resume Overview

Companies Worked For:

  • Nationwide Insurance
  • American Family Insurance

School Attended

  • Malone University

Job Titles Held:

  • Sr. Business Information Analyst
  • Business Information Technician/Analyst
  • Administrative Assistant
  • Technical Secretary
  • Customer Service Representative

Degrees

  • Bachlor of Science , Business Management 2013

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