Self - starter with strong leadership skills, expertise in data management, over two decades of contact center industry experience and almost 17 years in Workforce Management capacity. I started to work in the contact center industry where I joined as a Customer Service Representative for several years. I then moved to The Consumer Affairs Team and after 18 months, I joined Operations & Technology Support Team and took my first stint as a Real Time Analyst and have been exposed to different fields of Workforce Management including, but not limited to, Scheduling, Business Analytics, Forecasting and Capacity Planning. I've also handled WFM capacity in different projects such as Customer Service, Medical and Technical Support.
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