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sr business analyst product owner resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a result driven Business analyst with 6 years of experience in designing innovative business solutions in Information Technology sector. Adept at successfully eliciting, analysing, and documenting the requirements of business processes with exposure to different methodologies. I am looking for a challenging Business Analyst position where I can utilize my experience in achieving the business goals of the organization.

Skills
  • Highly motivated and able to work independently or as part of a Team
  • Strong business requirements gathering abilities with creation of supporting business artefacts for e.g. functional and non-functional specs, etc.
  • Agile delivery, Agile training, and implementation deployment
  • Process improvements, Process mapping & streamlining processes to deliver rationalisation
  • Process modelling and re-design
  • Proficient in Waterfall, Kanban, SDLC Scrum & Agile framework
  • Vendor management experience
  • Knowledge of CRM
  • Product implementation (research, Risk analysis, assessment, and mitigation)
  • E2E product ownership
  • Proficient in use of Jira, Confluence and SharePoint for project management and issue tracking.
Experience
Sr Business Analyst/Product Owner, 03/2019 - Current
Evraz, Inc. Minot, ND,
  • Defining business requirements and provide analysis to increase operational efficiency.
  • Lead requirements workshops with multiple stakeholders (domain leads, functional leads, e2e architects, integration experts, SMEs, operations, business owners etc.) based on Agile methodology.
  • Providing analytical support through the analysis and interpretation of data in support of cross-functional business operations.
  • Acting as liaison between business, sales, and IT teams to refine the product and incorporate features based on market demands.
  • Working with technical teams to determine and justify a solution approach that maximizes customer value through improvements to workflow, production, efficiency and/or effectiveness
  • Business solutions consulting in claim management solutions (domain: e-commerce, retail, transport), CRM, campaign management, payment processing workflow, web applications and services.
  • Providing analytical support for multiple, complex cross-functional projects simultaneously, establishing timelines.
  • Work with Agile-scrum teams dedicated to developing the digital and technology roadmap
  • Developed processes to evaluate, measure, and report on productivity initiatives, working with team driven execution.
  • Assisted management with backlog refinement sessions for 3 development teams
  • Help to clearly define the team's vision, strategy, and action plans.
  • Continually work to understand customers, business, and stakeholder needs and implement solutions to meet those needs.
  • Translate high-level strategy & product direction into features, epics and user stories. Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria and drive testing and delivery.
  • Led the company implementation and adaptation of JIRA, Figma and Confluence which reduced the time to create and manage tickets by an average of 3days
  • Implemented a fortnightly release schedule that increased the number of work items released by 30%.
  • Coached team on Scrum practices, which resulted in improved estimation process by 70%
  • Manage core Agile Scrum ceremonies in team environment: Sprint planning, Daily stand-ups, Sprint Review and Retrospectives.
Business Analyst Intern, 04/2018 - 03/2019
Atlas Executive Consulting Washington, DC,
  • Worked with business stakeholders understanding the service objectives and capturing business requirements through active listening & questioning techniques for the project to launch converged services of TV access over IP (IPTV) composed with the part of user’s terminal functions and creating POC to assure the viability and feasibility of rollout for wider subscribers’ group.
  • Designed and implemented a streamlined process for capturing business requirements that increased accuracy, efficiency, and productivity within the first 5 months in role.
  • Ensuring all the SOPs are up to date with relevant stakeholder’s signoff.
  • Interacted closely with the Subject matter experts (SME) for the functional requirements gathering.
  • Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
  • Assisted in entering, updating, and managing Issues (Epics, Stories, and Tasks) onto JIRA Agile application.
  • Central reference and information source between external and internal stakeholders.
  • Engaged with the vendor on regular meetings and ensuring new defects are being reported and taking progress reports of existing issues / bugs.
Junior Business Analyst, 06/2016 - 03/2018
Barfoot & Thompson City, STATE,
  • Major Projects included planning, building and implementation of new CRM and Listing system called MyDesktop.
  • Identified and gathered business goals and requirements from user community, analysed and translated customer business requirements and functional specifications for system design and implementation.
  • Facilitated group sessions, conducted interviews, Q and A sessions with business users to solicit business requirements relative to proposed functionality.
  • Worked closely with senior BA and the development team to clarify and understand functionality, resolve issues, and provided feedback.
  • Coordinated with sales management and project team to identify and meet project objectives.
  • Analysed, collected, and prepared user requirements, definitions, scope, and expectations for deliverable plans and delivered system documents, processes, diagrams which included design elements by using Microsoft and Adobe tools.
  • Defined business processes, identified gaps, evaluated requirements, and change requests, managed scope and transferred knowledge.
  • Developed and managed all the work plans, acted as the key client contact, handled all kinds of scheduling, ran all status meetings, and compiled various reports.
  • Build and leverage relationships with key stakeholders and vendor.
Education and Training
Diploma Programme in Computer Art: Computer Applied Illustrations, Expected in 03/2001
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Edit Institute Of computer technology - Surat, Gujart, NiadIa,
GPA:
Status -
Diploma in Commercial Art: , Expected in 03/2000
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Gujarat Institute of Technical Studies - Surat, Gujarat, India,
GPA:
Status -

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Resume Overview

School Attended

  • Edit Institute Of computer technology
  • Gujarat Institute of Technical Studies

Job Titles Held:

  • Sr Business Analyst/Product Owner
  • Business Analyst Intern
  • Junior Business Analyst

Degrees

  • Diploma Programme in Computer Art
  • Diploma in Commercial Art

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