sr business analyst resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly skilled professional with over 7 years of extensive experience in Business Analysis (BA), Quality Assurance Analyst, and Scrum Master/ Project Manager Knowledge of Content Management Systems (AEM – CQ5), Relational databases and client-server architecture, SOA, APIs, and Web services (JSON, XML, etc.) Conducted Joint Application Development (JAD), Feasibility Studies, Gap Analysis and Impact Analysis and organized the software requirements in a structured way Involved in creating ad-hoc reports in ServiceNow and according to the needs of the organization Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders, document analysis, and represented them in the Requirements Traceability Matrix (RTM) Experience in using business modeling tools like MS Visio and Unified Modeling Language (UML) for creating Use Case Diagrams, Business Process Models, Process Flow Diagrams, Class Diagrams, Activity Diagrams, Sequence Diagrams, and workflow diagrams Experience in working with the Technical team and reviewing solutions with the technical team and the business stakeholders Expertise in reviewing Test Procedures, creating Test plans, defining System & Integration Test Cases, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT), analyzing bugs, and interacting with team members in fixing Excellent oral and written communication skills and the ability to interact and work effectively in a large and complex organization with staff from all levels Experience in working closely with the business to write user stories (statement, narrative, Acceptance criteria) Extremely adept at working with an agile team to get stories broken down into tasks and making sure the scrum board is updated as tasks progress Strong experience in running sprint retrospective meetings, and daily scrum/stand-up meetings Experience in SQL ad-hoc queries to extract data from various databases for data analysis and generating reports per the format specified by Subjects Matter Experts (SMEs) Excellent written and oral communication skills with the ability to articulate requirements, process flows, and relationships A dynamic team member with proven abilities to be a part of a team during various project phases Possess excellent analytical, programming, troubleshooting, and interpersonal skills A result-oriented enthusiast, with highly developed, planning and management, analytical, technical communication, decision-making, and leadership skills, driven by the ability to multitask and deliver effectively, in a fast-paced environment Knowledge and hands-on experience with ServiceNow Process flow across the organization

  • Skills and Expertise
  • Methodologies: Waterfall SDLC, Agile SCRUM
  • Tools:
  • MS Office (Word, Excel, Outlook, Project, Access, Visio, etc), ALM, Version One, SVN, Confluence, Tableau, Cognos, Power BI
  • Testing tools: JIRA, RALLY, HP Quality Center
  • Business Modelling Tools: Visio, Lucid Chart, Rational Rose
  • Languages: SQL, UML, HTML
  • Operating system: Windows XP, UNIX, LINUX
  • Databases: MS-SQL Server, MS Access, Oracle, Teradata, Snowflake
  • Industry Standards: HIPAA 5010, ICD 10, SOX, PCI
Work History
02/2021 to Current Sr Business Analyst Advantage Sales And Marketing, Llc | Bala Cynwyd, PA,
  • Working on the Provider Portal team and various initiatives that includes Electronic Funds Transfer, Race and ethnicity, Credentialing, Claims Appeals and Adjustments, OncoHealth, and Security tools
  • EFT initiative is to add additional security events to the existing flow to avoid fraudulent activity as several attempts were reported in the past few years
  • This allowed an authenticated provider/provider agent to add/change/delete the account on file by validating the existing bank account on file to transfer funds electronically
  • Claims Appeals and Adjustments initiative will provide the ability to get the status of the claims that were submitted by providers in the past 2 years rather than calling the claims support team; this would significantly reduce the call volume
  • Responsibilities:
  • Participates in all aspects of full life cycle application development; requirements gathering, technical and experience design, iterative development, testing, implementation, and ongoing support
  • Works closely with Sr
  • PO regarding product roadmap, priorities, scope, release dates, and metrics/analytics; responsible for the discovery, planning, and story elicitation of all projects
  • Analyze analytics, User Research results, customer feedback, incident logs, and other data points; and made product epic recommendations to the Sr
  • Product Owner
  • Define technology-based customer solutions through analysis and collaboration
  • Fulfill project objectives by analyzing business needs, technical solutions, and user experience deliverables; envisioning system features and functionality through critical, systems, and conceptual thinking
  • Responsible for elicitation and evaluation of product requirements to ensure business value
  • Define cross-company requirements for integrated software and communicates product requirements to vendors
  • Manage vendor adherence to requirements and reports status to stakeholders and product owner
  • Comprehend and ensure integration with business processes and best practices of partner departments Includes: Informatics, Marketing, Digital Experience, Information Systems, Security/Compliance, Digital Analytics, Platform Architecture, Clinic Systems Administration, and Health Plan Operations
  • Support software developers, quality assurance testers, and user acceptance testers, providing all information necessary for those roles to complete documentation required by the PMO
  • Conducts integration and analysis for new capabilities including but not limited to: machine learning and AI, front-end component integration, and migration of digital assets to the cloud platform
  • Troubleshoot development and production problems across multiple environments and operating platforms
07/2016 to 02/2021 Project Manager/ Sr Business Analyst Rightpoint | New York, NY,
  • Worked on various HR projects such as Delta Vaccination Gateway project to allow Delta employees to provide expression of interest, select the incentives and schedule the Covid Vaccination at their work/home state locations, Sharecare is a new platform to track and earn Delta health rewards for the employees Worked on Front line leadership application that ACS (Above wing and below wing), TechOps and Res teams to access their required information Worked on IT Transformation- Monitoring upgrade systems project to implement Application Performance Management on Top 21 critical applications by vendor product- Dynatrace for quick detection and resolution of flight critical application issues for critical applications Additionally, worked on Miles as a Currency project owned by a Loyalty business which is associated with different lines of business that include Revenue Management, Loyalty, and Revenue Accounting This project is mainly focused to make the ancillary products available to all Delta Internal and External channels to purchase through SkyMiles
  • Responsibilities:
  • Co-ordinated across a variety of IT teams to get the DVG infrastructure set up
  • Create and manage the epics, product/sprint backlog, and stories in VersionOne for DVG and FLL projects
  • Liaison between the business and technical team for HR business and convert the business requirements into stories along with acceptance criteria
  • Managed the Design, implementation, and live testing of automated disaster recovery for Delta’s mission-critical applications
  • Developed and manage project specifications, technical design, and requirements through collaboration with senior management and stakeholders
  • Facilitated events (Standups, Planning & Retrospectives) for both our Kanban Team and vendor, Dynatrace
  • Provided transparency on Team progress via (a) information radiators within the Team room and (b) providing traditional, weekly status reporting for Sr Management
  • Designed the strategy outlining the priority of the 24 systems and server instrumentation approach Partnered with our Dynatrace Guardians (onsite SMEs) to establish a training curriculum and schedule for our App Owners/SMEs on new APM Dashboards
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Integrated JIRA and Confluence (for User management and Issues/Pages sharing)
  • Created a User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise
  • Coordinated between client and vendor project resources in the implementation of designed project objectives, solutions, and deliverables
  • Assisted in the development of project definitions, cost/benefit-risk analysis, work plans, progress reports, and presentations
  • Handled project assessments, gap analysis, and identifying the improvement opportunities for the ITSM/ITIL processes including change, Release, Service, Work, and Incidents
  • Coordinated and created run books, and DR failover plans for DR live exercises Maintained all the disaster recovery support documents in Confluence
  • Created task boards in ServiceNow to manage the resource allocation and status of tasks
  • Managed product backlog, stories, and tasks through VersionOne
02/2016 to 07/2016 Salesforce Business Analyst US Bank | City, STATE,
  • Worked on, Wealth Management Salesforce (SFDC) set associated with various Lines of business within US Bank; this also involved role-based security & permissions setup for users There are different phases involved in this release, as the first part they want to enhance the unified view of customer and Account profiles This includes the mobile enabling CRM to the Wealth Management relationship management teams to engage with their clients/prospects and also the sales and pipeline management capabilities This includes the migration of compass Client Profile Data to Salesforce The second part of the project is the Consolidated Client Description which includes the Notes Monitoring and providing the Deep Link The third part involved in the project is the Client Team Maintenance where they want to continue manually creating the client teams by using the S&V rules Additionally, want to eliminate the duplicate entry from the present data and refreshed the data
  • Responsibilities:
  • Study the existing processing systems to evaluate their effectiveness and develop new systems to improve production or workflow as required
  • Mapping the Needs and Features of various phases of the Release 1 to find out the issues or any overlap of the requirements
  • Conducted meetings with businesses to discuss the issues and questions that are populated during the analysis phase of Release 2
  • Through sales force enabling the visual representation of client relationships and managing the customer profile attributes and exporting all the net new fields and objects of Release 1 from SFDC to BI
  • Applied Security and Visibility (S&V) rules for different LOB’s and managed the availability of reports
  • Conducted BA Sync ups for better team co-ordinations and to work together on any issues or questions
  • Involved in the BA working sessions with the business to get requirements in detail and created detailed requirements documents like FRD with SFDC jargon
  • Worked with the Developers and architects to create objects and created a data dictionary
  • Coordinated UAT with the business team and maintained defect log in HPQC Continuous improvement
  • Understanding of and expertise in analyzing, assessing, and documenting, for both technical and non-technical users, Salesforce internal configurations
  • Experience configuring and documenting Salesforce processes and workflows
  • Excellent communication and client interfacing skills, with the ability to discuss and present Salesforce technical concepts in non-technical terms, in writing and verbally, to business users
08/2015 to 01/2016 Lead Agile Business Analyst The Lacek Group | City, STATE,
  • Lacek Group does a strategic alliance with mid-sized and large businesses to revolutionize their marketing, product development, and creative services and also provides interactive and technology solutions to these clients Lacek Group in order to manage their sales, leads, and marketing implemented Salesforce As phase 2 of this implementation, they integrated Salesforce with several of their marketing and sales applications Worked on Lacek’s client “Pioneer Electronics” website The website was redesigned using Adobe AEM (CQ5) CMS system Role-based authoring and approval workflows were set up using the Content Management System Digital Asset Manager from Adobe AEM was also configured to manage assets and their renditions and workflows
  • Responsibilities:
  • Worked on gathering requirements for workflow and task setup within Salesforce to manage opportunities and also set up automatic emails
  • Worked on gathering requirements for Lead management and integration within Salesforce including Support calls integration for support management
  • Wrote requirements understandable by developers using Salesforce jargon such as Objects, Master Data Fields, etc
  • Provided functional and technical guidance in the form of demos and walk-through of AEM Asset Management, Workflow, Portal Administration, and Integration capabilities
  • Responsible for performing a range of 24x7 support activities including site management, AEM Forms management, Workflow creation, system administration, component development, and solution architecture
  • Set up simple dashboards within developer.salesforcecom
  • Created standardized templates for Salesforce emails to be utilized in workflows
  • Worked with the Client’s team to create a list of Taxonomy
  • Created backlogs for Technical Tasks and Product backlog for user stories
  • Worked with the Solutions Architect to lay out the Acceptance Criteria for the Technical Tasks
  • Set up Technical Task Epic in JIRA and added the respective stories and sub-tasks within JIRA
  • Wrote user stories for Components on the templates Included wireframes from the templates
  • Wrote Tests cases for Functional Testing & wrote SQL Queries for data validation
  • Created backlog for DAM and workflow for Authoring & Publishing approvals for DAM and Content
Expected in BS | Computer science and engineering Saint Mary's university of Minnesota, Minneapolis, Minnesota GPA:
Expected in Amazon Web Services Certified Cloud Practitioner Certified Scrum Master from Scrum Alliance Sumo Logic Certified Fundamentals/Security Analytics | Malla Reddy Institute of Engineering and Technology, Hyderabad, GPA:
Expected in 2015 MS | Information Technology Management ITM, , GPA:
Expected in 2013 CSE | , , GPA:

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Resume Overview

School Attended

  • Saint Mary's university of Minnesota
  • Malla Reddy Institute of Engineering and Technology
  • ITM

Job Titles Held:

  • Sr Business Analyst
  • Project Manager/ Sr Business Analyst
  • Salesforce Business Analyst
  • Lead Agile Business Analyst


  • BS
  • Amazon Web Services Certified Cloud Practitioner Certified Scrum Master from Scrum Alliance Sumo Logic Certified Fundamentals/Security Analytics
  • MS
  • CSE

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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