sr business analyst resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
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Date of Birth:
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Summary
10+ years of BA and IT experience across project life cycle (Analysis, Design, Development, Testing and Deployment) with in-depth financial knowledge across banking loans), credit cards etc. Thorough understanding of SDLC methodologies from traditional Waterfall to RUP to Agile/SCRUM. Detail oriented business Analyst with strong understanding of business processes and proficient in creating Business requirements document (BRD), User interface specifications UI) Use Case Specifications, Functional Specifications (FRD), and Systems Design Specification Excellent professional skills, by working independently and as a team member in designing, developing, and implementing innovative business process and system solutions using new approaches, technology. Extensive experience in gathering system requirements, defining business processes, identifying risks and Impact analysis, UML modeling, Sequence and Activity diagrams and using Rational Rose. Exposed to all phases of software development life cycle including in-depth knowledge of RUP methodology and processes. Conducted UAT user acceptance testing, while assisting testing team, and stake holders. Expertise in analyzing Business and Development Specifications, Use Cases, and Detail Design to develop requirement gathering, analyzing the business process, conducting Feasibility studies, Document generation and conducting sessions. Proficient in customizing already existing business practices, workflows, activities and deliverables. Experienced with Software Development Life Cycle (SDLC) using the Waterfall, RUP and Agile Methodologies. Created Business Requirement Document, Business Process Documents, Test Cases, End User manuals, documented project processes and procedures. Version controlled them using SharePoint and carefully updated the information in an easily understandable format. Excellent skills in Business Analysis, Object Oriented Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology. Use Case development and UML modeling using modeling tools like Rational Rose/ Star UML MS Visio. Conducting sessions with end users/clients to gather business requirements and translating the same to the development teams. Providing traceability across the project by analysis and review of project elements involved in traceability including requirements, testing artifacts, end-user support documentation and training materials. Conducted JAD sessions for communicating with the all Project directors and stakeholders. Self-starter capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments. Team player with strong Leadership qualities. Good communication & written skills. Strong knowledge and experience in working independently or within teams.
Highlights
Operating systems Win 95/98/2000/2000 server/XP, Vista & Windows7, windows8.1, MAC IOS.
Req. Management Tools Rational Requisite Pro & Enterprise Architect, Confluence, MS
Project, HP ALM.
Modeling Tools MS Visio, Enterprise Architect & Rational Rose
Processes/Technologies Waterfall, Rational Unified Process (RUP), Agile/SCRUM, Clear
Case, Use Cases, Workflow Management and UML.
Other software MS Word, MS Excel, MS Access, MS PowerPoint.
Accomplishments
Experience
Sr. Business Analyst, 01/1 - 01/1 Leidos Holdings Inc. – Madison, AL,
BOK offers various loan products (HE, HELOC etc.) to its customers.
The objective of the project is to cover the following objectives: Mortgage Loans - Replace existing LOS system with MortgageBot (LOS tool).
Enhance the POS process to meet the new regulatory requirements (TRID, Regulations X & Z).
Consumer Loans - Replace existing LOS tool with ConsumerBot BA Responsibilities(LOS): Understanding of Loan origination lifecycle (end-end) from Lead generation to POS to Closing.
Participated in discovery phase to understand the business challenges (pain-points), vision, improvement opportunities etc.
Thorough understanding of TRID disclosures - Regulation Z & Regulation X (Dodd Frank Regulations) Experience documenting requirements for POS, pre-qualification (i.e Loan estimate etc) and pre-approval criteria.
Understanding of the 1003 Fannie Mae 3.2 File format in LOS process.
Perform GAP analysis on the current state business process and systems Documented the process flows, current state, future state, AS-IS to To-Be process of LOS Documented Product Backlogs, User stories under the Agile/SCRUM Methodology Participated in all sprint (Iterations), Scrum, Daily stand-ups and review meetings to ensure the assigned tasks are completed on time.
Worked with Product Owners and other Stake Holders to prioritize the high level capabilities listed in the Product backlogs (PBI).
Participated in brain storming sessions, and meetings for gathering requirements Gathered requirements from the various stakeholders such as product, pricing, Legal, Technology etc.
Worked with the business teams to document the business requirements, Non-functional requirements such as Performance, Interoperability, security, service level requirements.
Gathered information of the current system they were using in order to develop their new requirement.
Maintained weekly and Bi-weekly status reports in order to study the progress of work.
Worked on developing use-cases, use case narratives for their requirements.
Facilitating the technical design sessions to document SRS (software requirements specifications) Environment: MortgageBot (LOS tool), MS Visio, UML, MS Office, Web services, Confluence, JIRA etc.
Sr. Business Analyst, 01/1 - 01/1 Leidos Holdings Inc. – Manchester, NH,
MidFirst Bank (formerly, Midland Financial), one of the largest privately held banks in the US, it has nearly 85 branches in Oklahoma, Colorado, and Arizona.
Serving business and retail customers, the bank offers standard services such as checking and savings accounts, loans and mortgages, CDs, IRAs, credit cards, trust services, and private banking.
Mortgage LOB had multiple initiatives running across different loan areas.
The objective of these initiatives are as follows: Optimize loan origination process across different loan products - i.e Mortgage, Auto, personal.
Create online tracker for the customers to track the status of their loans post submission.
The scope covered the broader set of Loan products.
The successful implementation of the project lead to decrease in operational call volume by 30% and improve the customer experience by 130%.
BA Responsibilities(LOS): Thorough understanding of the existing LOS system interacting with other 3rd party systems throughout the Loan origination lifecycle.
Worked with different stakeholders such as Product, Legal, Compliance, Vendors, Loan officers, underwriters etc.
Performed Data Mapping from the source to target systems to ensure the equivalent fields are available in target systems.
Loan Servicing - BA Capabilities Documented high level capabilities (BRD) and process work flows for Loan servicing Documented elaborated requirements around alerts, notifications and cross-sell in loan servicing.
Documented Documented UI, business requirements, Functional requirements.
Documented use-cases that covers the detailed behavior (scenarios) of the system interaction with user.
Environment: MS Visio, UML, MS Office, Web services, Confluence, JIRA etc.
Business Analyst, 01/1 - 01/1 Moody's Investors Service, Inc. – Stockholm, ME,
The online banking team had several initiatives to support the consumer, small business and commercial customers.
The objective was to enhance the existing customer experience for both the public site and account servicing sites.
Several capabilities were launched such as: Public site - account opening, loading product catalog (checking, savings), simplified product selection etc Servicing site - digital asset library such as online statements, online notices (over draft, stop payments), Alerts, notifications etc.
BA Responsibilities: Interacted with business heads to get a sign-off on (BRD) Business Requirements Document.
Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
Managed changing requirements, which included establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.
Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.
Documented all the test results as per the company standards.
Integrated with the End User specifications and supported them with UAT, validation, and failure analysis.
Process Analyst, 01/1 - 01/1 Aegis Sciences – San Francisco, CA,
The objective was to support the process re-engineering work for various cross-functional areas such as Finance, HR, call center, billing etc to deliver efficient process and reduce the costs.
BA Responsibilities: Interacted with various stakeholders to understand the pain points for each area.
Create process maps that depicts the current business process for each area Identified process improvement opportunities across different process flows Documented various workflow diagrams like AS-IS and TO-BE processes.
Worked on content management defining various workflow tasks.
Managed and wrote complete set of detailed system specifications for new and existing applications; included all high-level and detailed requirements, storyboards, ERDs, XML, UI design, activity diagrams, etc.
Documented existing process, prepared Business Requirement Documents (BRD), analyzing Business Requirements, worked with Requirements Traceability Matrix, re-engineering business processes and designing.
Call center representative, 01/1 - 01/1 Labcorp – Lenoir City, TN,
Troubleshoot various Windows OS for performance issues.
E.g.
Windows XP, VISTA, Windows 7 and some Windows 8.
Issues included, BSOD, Slow startup, virus, constant crashing and freezing.
Used GoToAssist (remote tool to resolve various PC/Network/Software/Hardware issues) Help setup wireless all in one printer/scanners/fax in a business/home environment.
Advance set up of scan to network, scan to email Set up network printers and scanners ranging from small medium businesses to enterprise level.
Helped Businesses identify and isolate part of the computer component(S) causing the issue.
E.g.
no boot (hard drive, motherboard, RAM, etc) , no power (power supply, cable, motherboard, etc.), dual monitor setup ( Graphics card, graphics driver, monitor, VGA, etc) Engaged 3rd party vendors with customers to resolve out of scope issues.
Sold Dell Products, services, warranties.
Supported users in chat, emails and via telephone.
Help new agents adapt to the high pressure/performance environment.
Education
Bachelors: Management Information Systems, Expected in - East Central University - , GPA: Status - Management Information Systems
Skills
Agile, all in one, Architect, BA, banking, billing, Bi, business process, business processes, cable, call center, catalog, Closing, Hardware, content
management, credit, version control, Dell, designing, email, XML, failure analysis, fax, Finance, Financial, Functional, Graphics, hard drive, HP, HR, Legal, Loan origination, MAC, meetings, MS Access, MS Excel, MS Office, Windows OS, MS PowerPoint, MS
Project, Windows 8, Windows, windows8.1, Windows7, 2000, Win 95, 98, Windows XP, MS Word, Modeling, Mortgage Loans, motherboard, negotiating, Enterprise, network printers, Network, Operating systems, POS, power supply, pricing, printer, process re-engineering, Processes, process improvement, progress, project lead, RAM, Rational Rose, re-engineering, Requirement, retail, RUP, Rational Unified Process, scanners, SCRUM, scripts, stories, telephone, Troubleshoot, UML, UI design, validation, Visio, vision, VISTA, Workflow
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