Sr Business Analyst resume example with 8 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Perceptive Senior Business Analyst with over 6 years driving successful business processes for companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Skills
Relationship Management,
Customer Service,
Leadership Skills,
Stakeholder & Vendor Management, Process Improvement
Software development lifecycle management
Data Analysis and Reporting, Requirements & Documentation Management
User Acceptance Testing, Change Management,
Agile and Waterfall Methodology, Backlog Management,
Business Case,
Gap Analysis,
Process re-engineering,
Prioritization, Reviews, User Stories,
UAT, Root Cause Analysis, Business Readiness
Tools:
MS Office suites & MS Project, Visio, SharePoint, PowerPoint, JIRA, Confluence, MS Dynamics, Azure DevOps Server (TFS), HP Quality Center
Education
Delta State UniversityDelta State, Nigeria, Expected in ā āBachelor of Science:Physics - GPA:
Certifications
ServiceNow Certified System Administrator Certified
Business Analysis Professional (CBAP) in view
Work History
Allscripts - Sr BUSINESS ANALYST , , Dallas, TX01/2023 - Current
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Created new analytical systems to boost vital business metrics visibility.
Performed gap analysis to identify areas of improvement.
Reduced corporate expenses by streamlining incentive and demand processes across regions.
Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Eurofins Scient. - IT BUSINESS ANALYST , , Midland, TX04/2019 - 12/2022
Collaborate with Project Sponsor, Process Owners, Subject Matter Expert to identify, gather and document requirements using various techniques like interviews, document analysis, observation, surveys, and workshops
Provided project management support and leadership; ensured projects and processes are aligned to Companyās strategic directions and goals
Improved timeframes for more than 50% of projects by successfully maintaining change management process
Prepare āAs Isā, and develop āTo Beā process maps using Visio and Lucid Chart; presented to Governance Committee for Process Change Approval
Work closely with project teams to identify and define project scope, milestones, WBS, risks, assumptions and deliverables and maintained RAID Logs
Conduct needs analysis and stakeholdersā meeting to gather, validate and prioritize business requirements from different units impacted by projects
Create user stories and Requirement documents; obtained sign off from stakeholders
Mitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems
Document step-by-step statement of procedures and conduct end users training sessions to over 40 individuals.
Translate document, and effectively communicate business requirements to development teams through BRD, Use Cases, personas, Context Diagrams, traceability matrices, Current / Future State, Process Flows
Identified source data, conduct field-to-field data mapping and prepared data mapping documents for customization by development teams.
Act as liaison between various users and IT teams and clarified issues with developers during efforts to validate designs and functional specifications
Used historic data to identify trends, capture business rules, processes, validations, exclusions and worked with vendors to customize and configure COTS solution
Contribute to SOW, RFP/RFQ and participate in vendor selection process
Work with business and technical units to assess solution options and recommend best-fit technology solutions that deliver value to business
Identify root cause of gaps and develop options and alternate solutions to solve gaps and make process improvements like automating repeatable process steps
Provide on-going change management, training, and post-implementation support to teams to achieve user adoption of systems and improved processes
Create, update and maintained process, procedure, and training documents throughout project
Create test scripts and assist business in User Acceptance Testing to confirm solution solves business problems
Develop metrics, collect, and analyze data to accurately forecast and mitigate risks around call drivers
Collaborated with stakeholders to define project objectives and criteria.
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Mckinsey - DIGITAL BUSINESS ANALYST , , 12/2017 - 03/2019
Developed communication strategy for engagement throughout project lifecycle
Facilitated stakeholdersā meetings, interviews, and workshops to identify, develop and document requirements that adequately reflect stakeholders expressed and unexpressed needs
Developed business process documents including As Is /To be process maps, policies, procedures, reference manuals, user guides, job aids and facilitated user training events
Led analyst and account manager for up to 33% of company accounts simultaneously (14 accounts) by conducting meetings, trainings, and strategic workshops in-person, over phone, and via web-conferencing service
Facilitated stakeholdersā meetings, interviews, and workshops to identify, develop and document requirements that adequately reflect stakeholders expressed and unexpressed needs
Performed gap analysis to demonstrate āas isā and āto beā states to key stakeholders
Championed and adhered to established project governance and project management processes and procedures
Collected, analyzed, validated, and documented requirements and translated to technical documents for development teams
Kept stakeholders informed on progress of project, developed Use Cases diagrams to get concept of how solution will work
Created Business Requirements document and performed āwalk throughā sessions with stakeholders leading to consensus and sign āoff
Coordinated execution of UAT, developed test scripts and test cases defining entry and exit strategies, updated outcomes and logged issues for bug fixes
Support implementation of Organizational Change Management through deployment of change agent network and monitoring reporting on product deliverables
Owens & Minor, Inc. - PROCESS IMPROVEMENT ANALYST , , 01/2015 - 11/2017
Worked with executive team and gathered requirements for projects assigned
Created performance reporting template, achieving over 70% reduction in preparation time of standard materials
Collaborated with SMEs on GAP analysis and creation of process re-engineering
Conducted elicitation workshop and meetings and managed them effectively to achieve objectives
Collaborated with team of developers to increase efficiency of daily integration file from 40 hours to 2 hours
Identified and managed risks, issues and dependencies relating to work stream.
Developed training materials and Business readiness documents to stakeholders
Drive core business, while exceeding quarterly goals by 15%
Prepared Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to team throughout all phases of Software Development Lifecycle (SDLC)
Developed business process documentation, supporting documentation which including policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and related/required documentation
Reviewed and evaluated effectiveness of internal audit processes and ensured documentation is current, as required.
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