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Sr Business Analyst resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Perceptive Senior Business Analyst with over 6 years driving successful business processes for companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Skills
  • Relationship Management,
  • Customer Service,
  • Leadership Skills,
  • Stakeholder & Vendor Management, Process Improvement
  • Software development lifecycle management
  • Data Analysis and Reporting, Requirements & Documentation Management
  • User Acceptance Testing, Change Management,
  • Agile and Waterfall Methodology, Backlog Management,
  • Business Case,
  • Gap Analysis,
  • Process re-engineering,
  • Prioritization, Reviews, User Stories,
  • UAT, Root Cause Analysis, Business Readiness

Tools:

MS Office suites & MS Project, Visio, SharePoint, PowerPoint, JIRA, Confluence, MS Dynamics, Azure DevOps Server (TFS), HP Quality Center

Education
Delta State University Delta State, Nigeria, Expected in Bachelor of Science : Physics - GPA :
Certifications

ServiceNow Certified System Administrator Certified

Business Analysis Professional (CBAP) in view


Work History
Allscripts - Sr BUSINESS ANALYST
, , Dallas, TX 01/2023 - Current
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Created new analytical systems to boost vital business metrics visibility.
  • Performed gap analysis to identify areas of improvement.
  • Reduced corporate expenses by streamlining incentive and demand processes across regions.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Eurofins Scient. - IT BUSINESS ANALYST
, , Midland, TX 04/2019 - 12/2022
  • Collaborate with Project Sponsor, Process Owners, Subject Matter Expert to identify, gather and document requirements using various techniques like interviews, document analysis, observation, surveys, and workshops
  • Provided project management support and leadership; ensured projects and processes are aligned to Company’s strategic directions and goals
  • Improved timeframes for more than 50% of projects by successfully maintaining change management process
  • Prepare “As Is”, and develop “To Be” process maps using Visio and Lucid Chart; presented to Governance Committee for Process Change Approval
  • Work closely with project teams to identify and define project scope, milestones, WBS, risks, assumptions and deliverables and maintained RAID Logs
  • Conduct needs analysis and stakeholders’ meeting to gather, validate and prioritize business requirements from different units impacted by projects
  • Create user stories and Requirement documents; obtained sign off from stakeholders
  • Mitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems
  • Document step-by-step statement of procedures and conduct end users training sessions to over 40 individuals.
  • Translate document, and effectively communicate business requirements to development teams through BRD, Use Cases, personas, Context Diagrams, traceability matrices, Current / Future State, Process Flows
  • Identified source data, conduct field-to-field data mapping and prepared data mapping documents for customization by development teams.
  • Act as liaison between various users and IT teams and clarified issues with developers during efforts to validate designs and functional specifications
  • Used historic data to identify trends, capture business rules, processes, validations, exclusions and worked with vendors to customize and configure COTS solution
  • Contribute to SOW, RFP/RFQ and participate in vendor selection process
  • Work with business and technical units to assess solution options and recommend best-fit technology solutions that deliver value to business
  • Identify root cause of gaps and develop options and alternate solutions to solve gaps and make process improvements like automating repeatable process steps
  • Provide on-going change management, training, and post-implementation support to teams to achieve user adoption of systems and improved processes
  • Create, update and maintained process, procedure, and training documents throughout project
  • Create test scripts and assist business in User Acceptance Testing to confirm solution solves business problems
  • Develop metrics, collect, and analyze data to accurately forecast and mitigate risks around call drivers
  • Collaborated with stakeholders to define project objectives and criteria.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Mckinsey - DIGITAL BUSINESS ANALYST
, , 12/2017 - 03/2019
  • Developed communication strategy for engagement throughout project lifecycle
  • Facilitated stakeholders’ meetings, interviews, and workshops to identify, develop and document requirements that adequately reflect stakeholders expressed and unexpressed needs
  • Developed business process documents including As Is /To be process maps, policies, procedures, reference manuals, user guides, job aids and facilitated user training events
  • Led analyst and account manager for up to 33% of company accounts simultaneously (14 accounts) by conducting meetings, trainings, and strategic workshops in-person, over phone, and via web-conferencing service
  • Facilitated stakeholders’ meetings, interviews, and workshops to identify, develop and document requirements that adequately reflect stakeholders expressed and unexpressed needs
  • Performed gap analysis to demonstrate ‘as is’ and ‘to be’ states to key stakeholders
  • Championed and adhered to established project governance and project management processes and procedures
  • Collected, analyzed, validated, and documented requirements and translated to technical documents for development teams
  • Kept stakeholders informed on progress of project, developed Use Cases diagrams to get concept of how solution will work
  • Created Business Requirements document and performed “walk through” sessions with stakeholders leading to consensus and sign –off
  • Coordinated execution of UAT, developed test scripts and test cases defining entry and exit strategies, updated outcomes and logged issues for bug fixes
  • Support implementation of Organizational Change Management through deployment of change agent network and monitoring reporting on product deliverables
Owens & Minor, Inc. - PROCESS IMPROVEMENT ANALYST
, , 01/2015 - 11/2017
  • Worked with executive team and gathered requirements for projects assigned
  • Created performance reporting template, achieving over 70% reduction in preparation time of standard materials
  • Collaborated with SMEs on GAP analysis and creation of process re-engineering
  • Conducted elicitation workshop and meetings and managed them effectively to achieve objectives
  • Collaborated with team of developers to increase efficiency of daily integration file from 40 hours to 2 hours
  • Identified and managed risks, issues and dependencies relating to work stream.
  • Developed training materials and Business readiness documents to stakeholders
  • Drive core business, while exceeding quarterly goals by 15%
  • Prepared Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to team throughout all phases of Software Development Lifecycle (SDLC)
  • Developed business process documentation, supporting documentation which including policies, procedures, references, specific and general instructions, navigation manuals, user guides, job aids and related/required documentation
  • Reviewed and evaluated effectiveness of internal audit processes and ensured documentation is current, as required.

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Resume Overview

School Attended

  • Delta State University

Job Titles Held:

  • Sr BUSINESS ANALYST
  • IT BUSINESS ANALYST
  • DIGITAL BUSINESS ANALYST
  • PROCESS IMPROVEMENT ANALYST

Degrees

  • Bachelor of Science

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