Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Business Analytics Advisor and Project Manager focused on process improvement and on-time project delivery. Adept at problem solving with the ability to quickly learn new technology. Equally successful in both team and self-directed settings. Experienced Analyst with 15+ years in the Pharmacy Benefit Management (PBM) Industry ,6 years of Data Procurement and Reliability experience in the Analytics & Process Improvement department, as well as over 3 years of developing and maintaining code for PBMS (Pharmacy Benefit Management Services) Analytics reporting. Excellent reputation for resolving problems and improving customer satisfaction through root cause analysis and resolution management through collaboration.

  • Created new reports to assist high profile client, Anthem, in optimizing existing processes.
  • Volunteered for emergency incident team to address failing data processes for client PBMS Analytics.
  • Automated highly visible Anthem Complaint report for the Account Management team to eliminate manual steps.
  • Client Relations
  • Project Management
  • Business Process Mapping
  • Predictive Modeling
  • Process Improvement
  • Custom Software Development
Work History
04/2019 to Current
Sr. Business Analyst Voya Financial Inc. Nc-Work@Home, NC,
  • Analyzes the scope of various technology migration/immigration requirements based on competitive analysis, interviews with customers, and customer future requests.
  • Plans and manages projects that align with business goals with innovative technology solution to drive process improvements, competitive advantage and bottom-line gains.
  • Administers live demonstrations to stakeholders on Tableau dashboards developed by team based on provided objectives.
  • Leverages technical and business acumen to communicate with client executives and respective teams.
  • Establishes and facilitates weekly knowledge sharing sessions to ensure cross-functional teams’ objectives are met.
  • Develops training modules, provides input for training sessions, and communicates both formal and informal written guidance to assist personnel in program requirements.
04/2018 to 04/2019
Business Analyst Tempur-Pedic Schaumburg, IL,
  • Reviewed the scope of various technology migration/immigration requirements, worked with leadership to gather information to fulfill requests.
  • Provided live demonstrations to stakeholders on Tableau dashboards developed by team based on provided objectives.
  • Participated in weekly knowledge sharing sessions to ensure cross-functional teams’ objectives were met.
  • Independently attained knowledge in JavaScript and utilized this new found knowledge to instruct customers with reporting requirements.
12/2009 to 04/2018
Associate Business Analyst Nextera Energy, Inc Selkirk, NY,
  • Assisted the Account Management team by providing client facing support.
  • Facilitated weekly team meetings to obtain status updates on projects.
  • Developed automated process to capture Scorecard metrics.
  • Created reports based on requirements from requestors.
  • Converted Coldfusion pages to OpsInsight.
  • Converted long running Coldfusion scheduled tasks to SSIS.
  • Trained new team members on performing daily Data Recovery monitoring processes (SQL Server/Web Servers/ETL).
  • Maintained Data Procurement and Reliability (DPR) team schedule (PTO/weekend and holiday rotation/SSIS package scheduling).
  • Monitored production web servers used by various teams in the company to ensure they are functioning at proper levels at all times.
  • Created various process and procedure documents for the department, including how to navigate iService and Service Now (IT tickets).
05/2008 to 12/2009
Rep/User Acceptance Tester Wellpoint City, STATE,
  • Provided assistance to members, pharmacies, and doctor’s offices with Prior Authorizations for medications via in-bound phone calls and faxes.
  • Assisted IT developers by performing product testing in WellPATH, a new platform for Prior Auth reps to utilize.
  • Validated IT changes to ensure adequate implementation.
  • Created scenarios to test for “bugs” in the development phase.
  • Provided on-site support at Prior Auth centers when WellPATH was initialed rolled out.
Expected in 05/2003
BBA: Business Administration
Cumberland College (University of The Cumberlands) - Williamsburg, KY,

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