LiveCareer-Resume

sr bus analyst resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking a position in the events/meeting for customer support where 10+ years of experience in meeting management and communication skills will contribute to the overall success of the organization. Experience in program development, training, data analytics, quantitative and technical skills with impeccable attention to details would be a valuable asset to the company. Previous Business Associate experience supported clients, serving as primary business contact. Excel in building relationships with clients, identifying new Business opportunities, handling client communication and communicating business offerings to customers. Strong business acumen, attention to detail, excellent communication and interpersonal skills.

Communicative and organized professional with 10 years of experience planning and optimizing service solutions to improve performance of supply chains. Proficient in Global Distribution System bookings for Airlines, Hotels, Car Rental, Travel and Tour packages. Designed framework to achieve higher revenues through utilization of existing resources. Expertise in recommending short and long-term strategies regarding processes, policies and daily operations. Assesses and analyzes efficiency, workflow and logistics operations to meet company objectives. Experienced as an Event Planner with over 2 years of experience with Airlines, Hotels, and Schools. Excellent reputation for resolving problems and improving customer satisfaction.. Strengths in hospitality backed by training in tourism management. Enthusiastic as event planner to coordinate Meetings, Special Event, Destination, Incentive Travel events. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of planning, negotiation to increase revenue. Motivated to learn, grow and excel in the wine industry. Ready and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills
  • Resource management
  • Cost reduction
  • Proficiency with Global Distribution Systems: Sabre, Worldspan, Galileo
  • Advanced skills MS Office (Word, Excel, PowerPoint, Visio, Access)
  • Contract Negotiation
  • Vendor relationship management
  • Knowledge of Salesforce, SAP, Siebel, Kronos (supply system accounting)
  • Training & Development expertise
  • Organization and Time management
  • Program and project management skills. Ability to multi-task in fast paced environments
  • Effective communication and leadership skills. Excellent problem-solving and analytical skills
Work History
Sr Bus Analyst, 10/2010 - 10/2019
Pwc Los Angeles, CA,
  • Promoted Sabre (GDL) product suites, demonstrated functionality and upgrade product releases.
  • Act as liaison between airlines and client partnerships for business executions.
  • Assess potential business risks and develop mitigation plans and coordinated teams to oversee product issues with multiple programmers, engineers, and product specialists.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from reported issues to prevent impacts to their operation, by protecting company reputation and loyal client base.
  • Provided project management support with multiple teams internal/external during project cycle to implementation.
  • Developed and edited template contracts with any changes in company's service lines or new development.
  • Daily reporting of activities and irregularities of case incidents to track towards technical fix and resolution.
  • Provided excellent service to guests and employees at airport locations.
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Increased customer satisfaction by resolving passenger service issues in timely manner.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Devoted special emphasis to punctuality and worked to maintained outstanding attendance.
Product Analyst, 04/2009 - 12/2010
Sandvik Westminster, CO,
  • Supports software programs, Air operations and fulfillment teams with Customer Service department by providing structure and workflow between customer vendor partners.
  • Business Analyst is focused on detailed oriented individual in execution and monitoring of process and functional improvements leading to improved air and hotel efficiencies.
  • Acts as a primary point overseeing projects to completion.
  • Managing process of Net Fare contracts, ATPco fares and rules for fare filing to provide operational support.
  • Tracked key metrics and developed spreadsheets and data models.
  • Worked closely with development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Implemented updated debit memo billing procedures to rectify issues in data collection and analysis, resulting in company cost savings of 1.5 million dollars in a year.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about company's future plans.
  • Supported development team in generation of technical requirements and product documentation to achieve process commonality
  • Worked with development team to define and implement customer change requests to enhance product functionality.
  • Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
  • Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
Account Manager, 04/2007 - 03/2009
Pacific Aviation Assigned To Jet Airways City, STATE,
  • Managed over 30 customer service (Ticketing, Check-in, Baggage) agents to support airline operations.
  • Managed scheduling of agents for flight operations, employment needs which includes recruiting staff and evaluation using performance management programs.
  • Leadership skills managing Supervisors to ensure on-time flight departures.
  • Administration duties include, budgeting, reporting and maintaining highest level of customer service.
  • Ensure compliance with all airport safety, FAA and other government requirements during tour of duty.
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability for on-time flight services.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Analyzed account details such as usage, customer data and client comments to enhance understanding of service effectiveness and understand client needs
Customer Service City Ticket Office Representative, 05/2004 - 03/2007
American Airlines, Sabre GLBL, Inc City, STATE,
  • Build annual training programs and prepare teaching work plans.
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Created and oversaw system process and procedural training programs for travel agencies, and airport process and procedural operations.
  • Developed lesson plans, instructional materials and written practice tests for various products and functionality training courses.
  • Planned and deployed training programs for computer system procedures and activities, to ensure all programs were in compliance to company standards.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Managed over 50 passengers day to create travel itineraries domestic/international destinations.
  • Successfully generated million dollar revenue through city ticket offices.
  • Customer support during irregular flight operations, and resolved issues towards customer satisfaction.
Education
Bachelor of Arts: Communications, Expected in
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University of Phoenix Online - Tempe, AZ
GPA:
Status -
: Foreign Languages Education, Expected in
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Spanish Language Institute - Guadalajara, Jalisco MX,
GPA:
Status -
: Tourism And Travel Management, Expected in
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International Air Academy - Vancouver, WA,
GPA:
Status -
: Event Planner, Expected in
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International Association of Professions College - Princeton, NJ,
GPA:
Status -
: Yoga Instructor Certificate, Expected in
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Yoga Renew - Online Course,
GPA:
Status -
: UAV Pilot License FAA Part107, Expected in
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Altitude University - Online Course,
GPA:
Status -
Additional Information
  • Additional Information Awards & Recognition - , Awarded Employee Leadership 1998 American Airlines - Honored the ACE - Accuracy, Courtesy and Efficiency Award for Outstanding Leadership

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Resume Overview

School Attended

  • University of Phoenix Online
  • Spanish Language Institute
  • International Air Academy
  • International Association of Professions College
  • Yoga Renew
  • Altitude University

Job Titles Held:

  • Sr Bus Analyst
  • Product Analyst
  • Account Manager
  • Customer Service City Ticket Office Representative

Degrees

  • Bachelor of Arts

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