Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
  • 16 years customer support in software application usage and training
  • 11 years biopharmaceutical support including GMPs, CFR 21 Part 11, SOPs
  • 11 years Operational Excellence and Continuous Improvement experience 5 years Operational Excellence lead experience, including cross functional team lead
  • 3 years business owner of an electronic laboratory notebook application Six Sigma Green Belt - Amgen, Inc.
  • Microsoft® Office Suite: Word, Excel, PowerPoint, Visio, Access, Project
  • Waters Vision Publisher (ELN) SME
  • Visual Basic for Applications
  • SQL
  • Minitab
Work Experience
2012 to Current Sr. Associate Global Analytical Sciences Amgen | City, STATE,
  • Drug Substance and Analytical Sciences Operational Excellent Lead - Identified and translated traditional OE tools developed for routine work into tools for teams that are project, non-routine based work.
  • Translated and supported adoption of OE practices across the organization.
  • Waters Vision Publisher Electronic Laboratory Notebook Site Business Owner - Trained new staff on use and compliance requirements in using the system; supported technical troubleshooting, translated business needs into procedure; supported technical teams and communicated needs to users; implemented process improvements for documentation practices; assisted in identifying a defect affecting functionality of the application across multiple sites.
  • Work Center Team Lead - Led a cross-functional work center team for sample management to identify, address, and improve the transition of shipments from the QC, highly regulated environment into the less regulated Process Development environment.
  • Solutions implemented improved transition of shipments to less than two days 90% of the time.
  • Developed an extended forecasting tool using Excel and VBA, avoiding a $60,000 application purchase and ongoing yearly service contract fees.
  • Developed an Excel tool using VBA which allowed Utility Operators to quickly access contacts for controlled temperature units when they went into alarm and removed the need to maintain paper documents that were frequently found to be out of date.
  • This tool assisted the Operators with units in three buildings and two functional areas at the Longmont Campus.
2009 to 2012 Sr. Associate P&PE Analytical Sciences Amgen | City, STATE,
  • Waters Vision Publisher Power User - Standardized templates used during analysis, reducing resources spent documenting and reviewing by up to 40%.
  • System Owner for Equipment - Restructured and consolidated the pipette maintenance system, resulting in a reduction of lost pipettes and improved turnaround times for periodic maintenance.
  • Reduced the number of pipettes maintained on paper by 50% by inactivating unused or lost pipettes.
  • Operational Excellence Analytical Sciences Representative - Championed Analytical Science needs on the Process & Product Engineering OE team as well as application of OE practices and tools in the AS organization.
  • Ensured that opportunities to recognize and share knowledge were pursued.
01/2007 to 01/2009 Sr. Associate Laboratory Analyst Amgen | City, STATE,
  • Identified process improvements to improve daily functionality.
  • Implemented visual tools to identify equipment that was out of service.
01/2003 to 01/2007 Sr. Associate Quality Control Amgen | City, STATE,
  • Sample Management and Release Resource Scheduling and Planning Lead - Participated in the standardization of time accounting across multiple sites.
  • Monthly prepared and reviewed forecasting estimates needed to support analytical testing and project work.
  • Supported the interface between manufacturing and the analytical labs by receiving distributing, and shipping samples.
  • Improved processes for long term storage and inventory maintenance, including disposing of expired reserves.
  • Developed a process to electronically maintain contact information for controlled temperature units in the QC laboratories.
  • This system provided a single location for the Utility Operators to access contacts when units alarmed rather than the outdated, difficult to maintain paper system in place.
  • Developed a reserve inventory database in Access which provided a quick reference to the amount of material available for reserve requests and the location of the reserves.
  • Awarded a Gold Atlas in 2005 for the database.
Education and Training
Expected in 2012 Bachelor of Science | Information Technology Colorado State University Global Campus, Greenwood Village, CO GPA:

Information Technology

Expected in 1995 Associate of Applied Science Radiography | Northern New Mexico Community College, Espanola, NM GPA:

accounting, Business Owner, database, documentation, Excel and VBA, forecasting, functional, inventory, Team Lead, Access, Excel, Office Suite, PowerPoint, Publisher, Word, Minitab, Process Development, processes, quick, receiving, Scheduling, shipping, SQL, troubleshooting, VBA, Visio, Vision, Visual Basic for Applications

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Colorado State University Global Campus
  • Northern New Mexico Community College

Job Titles Held:

  • Sr. Associate Global Analytical Sciences
  • Sr. Associate P&PE Analytical Sciences
  • Sr. Associate Laboratory Analyst
  • Sr. Associate Quality Control


  • Bachelor of Science
  • Associate of Applied Science Radiography

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: