special needs housing specialist and fair housing reasonable accommodations specialist resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Accomplished Housing Professional with 28 years of experience, managing and working in subsidized housing programs, with a demonstrated ability to deliver mission-critical results. Adept at working with highly diverse, low-income populations, and working in a high-volume housing environment, with stringent HUD guidelines and deadlines. Extensive knowledge of principles and practices of HUD federally subsidized housing programs. Problem solver with excellent written and verbal communication skills. Certified Public Housing Manager, Certified Housing Counselor, Certified Occupancy Specialist, Certified Housing Quality Standards (HQS) Inspector, Certified Fair Housing Reasonable Accommodations Specialist and Licensed Child Welfare Specialist.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
05/2008 to Current
Special Needs Housing Specialist, and, Fair Housing Reasonable Accommodations Specialist Apis Management Services Trenton, NJ,
  • Responsible for managing a specialized caseload of special-purpose Housing Choice Voucher, Mainstream vouchers, aimed at promoting community-based housing alternatives, rather than institutional settings, for persons with disabilities, elderly and/or homeless.
  • Assists clients with removing barriers that impede opportunities for community placement.
  • Assists clients with identifying funding sources to cover costs of any necessary unit modifications.
  • Provides housing stabilizing supports, designed to assist participants with understanding landlord-tenant rights and responsibilities.
  • Provides technical assistance to landlords through education, serving as an intermediary in landlord/tenant disputes and assistance with interpreting HUD policies and regulations.
  • Maintains high level of voucher utilization and lease-up rate, through assisting with establishing policies for payment standards that will ensure participants are able to rent throughout Loudoun County.
  • Responsible for identifying and reporting suspected cases of abuse, neglect and exploitation of vulnerable adults.
  • Empowers clients through supporting their decisions and preserving their dignity.
  • Identifies insufficient protective capacities, negotiates enhanced services to address unique needs and gaps in services.
  • Working in conjunction with a multidisciplinary team of mental health practitioners and other community supports, assists clients in minimizing risks and achieving a stable, healthy housing environment.
  • Responsible for implementing the complete admissions and lease-cycle process, to include wait-list administration, intake, lease-up, request for tenancy approval, request for reasonable accommodations unit inspection and interim and annual recertifications.
  • Provides mitigation and oversight for compliance issues, investigates cases involving program and lease violations, conducts informal hearing, mediates landlord/tenant disputes and develops action plans for resolving them.
  • Initiated the process to bring the new UPCS-V, Uniform Physical Condition Standard for Vouchers, inspection protocol to Loudoun County.
  • Following a 2016 Senate report that challenged the validity of the Housing Quality Standards inspection protocol, the new UPCS-V Demonstration was established.
  • Loudoun County is named a high performer in the new demonstration model.
  • Took the initiative to bring Go Section – 8 to HCV, a quick-match system for clients searching for available rental listings, including accessible units.
  • Go-8 also revolutionized the rent reasonableness process, providing staff with accurate, up-to-date rates for rent comparables, and freeing up staff time of the inspector, who previously was responsible for this task by providing a tedious manual search through MRIS listings.
  • Manages the HCV SEMAP, Section Eight Management Assessment Program process for Mainstream caseload, conducting appropriate quality control evaluations quarterly.
  • Identifying and correcting areas of compliance risks, in preparation for periodic and annual audits.
  • Manages the utilization of Project-Based Vouchers, for Multifamily New Construction, Rehab, and Low- Income Tax Credit housing under contract with private owners.
  • Housing specifically aimed at addressing the housing crisis faced by persons with disabilities.
  • Responsible for all aspects of waitlist management, in compliance with HUD Fair Housing regulations, to ensure persons with disabilities are fully accommodated.
  • Including persons with English-limited proficiency, hearing, vision and other communication-related disabilities.
  • Oversees applicant selection process, information verification, voucher issuance and new applicant processing in a timely manner, to ensure a low vacant unit turnover period.
  • As a Certified Fair Housing Reasonable Accommodations Specialist, serves a Chair of the Reasonable Accommodations Committee.
  • Responsible for reviewing all HCV requests for reasonable accommodations.
  • Provides committee with current HUD policies and regulations and best practices, specifically related to accommodation being sought.
  • Works with committee to renders decisions on all requests and provides direction and technical assistance to responsible Housing Counselor.
11/2007 to 05/2008
Housing Specialist Arlington County Government City, STATE,
  • Responsible for ensuring that only eligible families and individuals were admitted to the HCV program, in accordance with HUD and local Housing Authority guidelines.
  • Responsible for achieving and maintaining high voucher utilization, in the delivery of housing assistance to qualified program participants.
  • Provided direct services to include determining client eligibility, initial certifications, annual and interim recertification, and calculated rent subsidy.
  • Responsible for explaining, interpreting and applying HUD and local county regulations, policies and procedures.
  • Ensured that leased units continually complied with HUD Housing Quality Standards inspection protocol, for decent safe and sanitary housing.
08/2005 to 06/2007
HCV Certification Specialist Lake County Housing Authority City, STATE,
  • Responsible for managing a caseload of Housing Choice Voucher program participants.
  • Interviewed applicants and participants to determine initial and continued eligibility for the Housing Choice Voucher program.
  • Conducted HCV briefings for tenants and landlords to explain program policies and regulations.
  • Interpreted Federal HUD, and state and local polices for tenants and landlords, and provided technical assistance where necessary.
  • Prepared initial and annual recertifications.
  • Calculated rent subsidy and housing assistance payments.
  • Documented case information in housing system and ensured timely transmission to HUD.
Expected in to to
Bachelor of Science: Business Administration
Grambling State University - Grambling, Louisiana
Expected in to to
Accreditations Certified Public Housing Manager Certified Occupancy Specialist Certified Housing Counselor Certified Reasonable Accommodation and Fair Housing Specialist Certified Housing Quality Standards Inspector:
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Resume Overview

School Attended

  • Grambling State University

Job Titles Held:

  • Special Needs Housing Specialist, and, Fair Housing Reasonable Accommodations Specialist
  • Housing Specialist
  • HCV Certification Specialist


  • Bachelor of Science
  • Accreditations Certified Public Housing Manager Certified Occupancy Specialist Certified Housing Counselor Certified Reasonable Accommodation and Fair Housing Specialist Certified Housing Quality Standards Inspector

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