Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I am skilled at coordinating busy offices and maintaining professionalism in stressful situations. . Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. I have extensive knowledge of specified needs and commitment to patient happiness. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. I am patient-oriented Orthodontic Assistant with over 16 years of experience working in the dental health field. Adept at working alongside orthodontists and providing logistical support with patient care and procedures. I am Exceptionally skilled at patient care. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Record preparation
  • Tool Retrieval
  • HIPAA Compliance
  • Patient Safety
  • Dental office administration
  • Insurance billing
  • Patient intake procedures
  • Talent Development
  • Schedule Coordination
  • Technical documents comprehension
  • MS Office
  • Casts
  • Scheduling
  • Appointment Setting
  • X-Rays
  • Patient data gathering
  • Strong manual dexterity
  • Dental staff assistance
  • Team Leadership
  • Telemarketing Expertise
  • Communications
  • Customer service
Work History
10/2019 to 05/2021
Administrative Coordinator Specialist Department Of Veterans Affairs Redding, CA,
  • Helped Orthodontist complete routine and advanced procedures by preparing patients and instruments for expected needs
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
  • Cleaned and sterilized instruments between patients to protect from infection risks
  • Educated patients on postoperative care, including how to protect dental work and boost healing
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth
  • Set up all examination rooms and sterilized equipment and instruments and ensured appropriate tray setup is maintained
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
  • Performed administrative duties, including appointment setting and follow up calls
  • Poured and shaped molds from impressions and trimmed molds in grinder
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Typed patient data into computer system using Dolphin and Orthotrac while following privacy laws and maintaining high level of accuracy
02/2013 to 09/2019
Ordering and Inventory Supervisor Advanced Orthodontics City, STATE,
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
  • Developed team communications and information for staff meetings
  • Maintained excellent attendance record, consistently arriving to work on time
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Checked prices and calculated totals for accurate invoice processing
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Interpreted management directives to define and document administrative staff processes
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
06/2011 to 03/2017
Lead Dental Assistant Complete Mobile Dentistry, USA Armed Forces City, STATE,
  • Collaborated with store manager to maintain daily operations.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Interviewed, hired and trained new employees for dental exam position.
  • Oversaw talented team of 10 dental examiners and Dentists by actively communicating project information, remedying issues and delivering positive feedback.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Repaired dental exam equipment to keep jobs moving smoothly, informing corporate department of major machinery failures.
  • Set overall vision and provided team leadership.
Expected in
: Nursing
Arapahoe Community College - Littleton, CO,
Expected in 06/2003
Highschool Diplo3: General Studies
Rangeview High School - Aurora, CO
Expected in 05/2003
Certificate : Medical Preparation
Pickens Technical College - Aurora, CO
  • Certified Orthodontic Assistant (COA)
  • First Aid/CPR Certified
  • Xray Certified

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School Attended

  • Arapahoe Community College
  • Rangeview High School
  • Pickens Technical College

Job Titles Held:

  • Administrative Coordinator Specialist
  • Ordering and Inventory Supervisor
  • Lead Dental Assistant


  • Highschool Diplo3
  • Certificate

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