I am skilled at coordinating busy offices and maintaining professionalism in stressful situations. . Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. I have extensive knowledge of specified needs and commitment to patient happiness. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. I am patient-oriented Orthodontic Assistant with over 16 years of experience working in the dental health field. Adept at working alongside orthodontists and providing logistical support with patient care and procedures. I am Exceptionally skilled at patient care. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Record preparation
Tool Retrieval
HIPAA Compliance
Patient Safety
Dental office administration
Insurance billing
Patient intake procedures
Talent Development
Schedule Coordination
Technical documents comprehension
MS Office
Casts
Scheduling
Appointment Setting
X-Rays
Patient data gathering
Strong manual dexterity
Dental staff assistance
Team Leadership
Telemarketing Expertise
Communications
Customer service
Work History
10/2019 to 05/2021
Administrative Coordinator Specialist Department Of Veterans Affairs – Redding, CA,
Helped Orthodontist complete routine and advanced procedures by preparing patients and instruments for expected needs
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
Cleaned and sterilized instruments between patients to protect from infection risks
Educated patients on postoperative care, including how to protect dental work and boost healing
Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth
Set up all examination rooms and sterilized equipment and instruments and ensured appropriate tray setup is maintained
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage
Performed administrative duties, including appointment setting and follow up calls
Poured and shaped molds from impressions and trimmed molds in grinder
Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
Typed patient data into computer system using Dolphin and Orthotrac while following privacy laws and maintaining high level of accuracy
02/2013 to 09/2019
Ordering and Inventory SupervisorAdvanced Orthodontics – City, STATE,
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences
Developed team communications and information for staff meetings
Maintained excellent attendance record, consistently arriving to work on time
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
Checked prices and calculated totals for accurate invoice processing
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Interpreted management directives to define and document administrative staff processes
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
06/2011 to 03/2017
Lead Dental AssistantComplete Mobile Dentistry, USA Armed Forces – City, STATE,
Collaborated with store manager to maintain daily operations.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Conducted scheduled and impromptu evaluations to assess work performance.
Interviewed, hired and trained new employees for dental exam position.
Oversaw talented team of 10 dental examiners and Dentists by actively communicating project information, remedying issues and delivering positive feedback.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Analyzed equipment breakdowns using various troubleshooting methods.
Repaired dental exam equipment to keep jobs moving smoothly, informing corporate department of major machinery failures.
Set overall vision and provided team leadership.
Education
Expected in
: Nursing Arapahoe Community College - Littleton, CO, GPA:
Expected in 06/2003
Highschool Diplo3: General Studies Rangeview High School - Aurora, CO GPA:
Expected in 05/2003
Certificate : Medical Preparation Pickens Technical College - Aurora, CO GPA:
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