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sourcing manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dynamic and results-driven professional with a strong business acumen and expertise in account management, contract negotiation, and bid process management. Proficient in utilizing analytical thinking and data collection to drive informed decision-making and enhance business operations. Skilled in building and nurturing relationships with clients and vendors, ensuring exceptional customer service and successful vendor sourcing. Adept at process improvement and process development, streamlining operations to maximize efficiency and effectiveness. Experienced in coordinating programs, leading teams, and providing coaching and mentoring to foster staff development. Exceptional documentation and reporting skills, coupled with excellent verbal and written communication abilities. Proficient in MS Office suite, leveraging technology to optimize productivity and enhance workflow. Seeking a management role where I can apply my diverse skill set and leadership capabilities to drive business success and deliver exceptional results.

Skills
  • Strong Business Acumen
  • Document Preparation
  • Analytical Thinking
  • Account Management
  • Data Collection
  • Contract Negotiation
  • Customer Service
  • Bid Process Management
  • Relationship Building
  • Process Improvement
  • MS Office
  • Vendor Sourcing
  • Process Development
  • Coaching and Mentoring
  • Program Coordination
  • Documentation and Reporting
  • Verbal and Written Communication
  • Bidding Management
  • Logistics Coordination
  • Team Leadership
  • Staff Training
Experience
11/2022 to Current Sourcing Manager Acco Brands | Alexandria, PA,
  • Developed and implemented procurement strategies and processes.
  • Assisted in negotiation of hotel and transportation contract bids.
  • Market Research and Analysis: Staying updated on market trends, industry developments, and emerging technologies to identify potential sourcing opportunities and make informed decisions.
  • Relationship Management: Building and maintaining strong relationships with suppliers to ensure reliable and cost-effective sources of goods and services.
  • Organized and prioritized projects.
  • Evaluated current vendors and sourced out new vendors for bidding requests.
  • Identified systematic problems and root causes to resolve issues and improve service delivery.
  • Identified lowest costs through submission of RFPs and product category reviews.
  • Participated in negotiations regarding price, terms, quality and lead time for suppliers and categories.
11/2020 to 11/2022 Account Manager Bluegreen Resorts | Savannah, GA,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Negotiated contracts and closed agreements to maximize savings for the clients.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Communicated progress of monthly and quarterly initiatives to clients for them to make better decisions. Identifying customer needs by asking questions and advising on best solutions for savings and strategy to minimize challenges.
10/2017 to 11/2020 Customer Service Supervisor and Trainer Hotel Connections Ltd. | City, STATE,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Answered phone calls and responded to questions and concerns.
  • Addressed client inquiries to increase customer satisfaction ratings.
  • Trained staff on systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Created training manuals to resolve simple and complex customer issues.
09/2002 to 10/2017 Customer Service Lead Trainer TLX Inc. | City, STATE,
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.
  • Remained up-to-date with developments in area of expertise (proprietary software) by working closely with IT.
Education and Training
Expected in 12/2001 to to Private Pilot License | Aeronautics Westwind School of Aeronautics, Phoenix, AZ, GPA:
Expected in 05/1999 to to High School Diploma | Peoria High School, Peoria, AZ GPA:

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Resume Overview

School Attended

  • Westwind School of Aeronautics
  • Peoria High School

Job Titles Held:

  • Sourcing Manager
  • Account Manager
  • Customer Service Supervisor and Trainer
  • Customer Service Lead Trainer

Degrees

  • Private Pilot License
  • High School Diploma

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