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Solution Design Analyst Resume Example

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SOLUTION DESIGN ANALYST
Professional Summary

Information Technology Professional with 9 years of experience in leadership, teamwork, and time management. Strong communicator, independent thinker.

Core Qualifications
  • Scheduling and calendar management
  • Quality assurance controls
  • Client-focused
  • Networking
  • Continuous improvements
  • Quality control
  • Test procedures
  • Troubleshooting methods
  • User training
  • Data collection and analysis
  • Product delivery
  • Relationship Building
  • Documentation review
  • Customer engagement and support
  • Quality control management
  • Process management
  • Documentation and reporting
  • Client relationship management
  • Learning assessments
  • Requirements analysis and design phases
  • Agile development methodologies
  • Application development
  • Customer-oriented
  • Active Directory knowledge
  • Interface design and implementation
  • Policy and procedure improvements
  • Training and mentoring
  • Technical assistance
  • Project design
  • Root cause analysis
  • Data entry
  • File and data retrieval systems
  • Healthcare Administration
  • Test planning
  • Bilingual in Bosnian
  • Medical Coding and Billing
Experience
Solution Design Analyst
February 2017 to May 2018E Research Technology － Pittsburgh, PA
  • Provided updates and managed inquiries for delivery of quality products and services.
    Focused on product value to decrease waste and boost customer satisfaction.
    Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
    Contributed to successful field deployment of business systems improvements.
  • Diagramed and charted problems to facilitate comprehensive analysis.
  • Conferred with development and management teams and planned strategies to meet customer demands
  • Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns
  • Worked closely with other development team members to identify and remove software bugs
  • Tested all software prior to applications going live to alleviate bugs and troubleshoot issues
  • Detailed all aspects of software development in technical manuals and documentation for use in later projects
  • Oversaw deployment, configuration and documentation procedures of patient assessment, branching and decision support software on Android Devices.
  • Developed custom software solutions for clients.
  • Collected and defined customer requirements to produce product scopes.
  • Documented all technical specifications and testing methods for project for future reference and use in other assignments
  • Created, developed and approximately 5 software designs for patient assessments on Android Devices.



Implementation Business Analyst
December 2016 to February 2017M*Modal － Pittsburgh, PA
  • Designed and conducted business impact analyses and mapped critical processes and interdependencies.
  • Trained new business continuity team members in expert use of machine learning dictation software and relevant procedural requirements.
  • Generated test procedures for use in assessing application components for proper functionality
  • Implemented manual voice dictation and training interventions to promote positive behavior changes
  • Managed client and software data on approximately 5 different platforms
  • Maintained and supported installation procedures for Analyst team.

Project Manager
June 2013 to December 2016Management Science Associates － Pittsburgh, PA
  • Produced status reports for customers and senior management.
    Devised implementation plans, including cost-benefit and ROI analyses.
    Updated project plans based on changing objectives, specifications and staff availability.
    Maintained close connection with project personnel to quickly identify and resolve problems.
    Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
    Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
    Prepared presentations for customers and staff members detailing project scope, progress and results
  • Managed work streams for both routine and special projects simultaneously.
  • Gave informative presentations at kick off events to new clientele.
  • Set project goals and schedule with owners and team members
  • Administered, supported and strictly monitored databases to quickly resolve problems with SQL servers.
  • Planned, engineered, configured and deployed organ transplant healthcare solutions while supporting software in client/server environment.
  • Wrote scripts and processes for data integration and bug fixes.
  • Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Streamlined and customized legacy data for optimization of large data sets
  • Managed implementations for multiple clients and executed Systems Development Life Cycle operational tasks for time sensitive milestones.





Systems Analyst
May 2010 to June 2013UPMC － Pittsburgh, PA
  • Configured and tested machine learning voice dictation software across enterprise
  • Installed and implemented software
  • Provided education and training to clients and resolved items in ticketing systems
  • Installed, implemented and maintained software and hardware for approximately 40 hospitals and over 100 providers
Education
Bachelor of Science : Health Information Administration, 2010University of Pittsburgh － Pittsburgh, PA, United States

Cum Laude Honors

Registered Health Information Administrator.

Professional Affiliations
AHIMA
Awards
The Pittsburgh Full Marathon: May, 2019
The Great Race 10 k finisher
Prostate Cancer 5k First Place over all Female
Pittsburgh High School Track and Field 800 m City Champion
Community Service
The Humane Society Dog Walker, Pittsburgh, 2014
The Pittsburgh Vintage Grand Prix Volunteer
Extra-Curricular Activities
Running and Hiking
Knitting
Freelance administrative work
Lyft Driving
Shopping for Amazon
Traveling and photography
Technical Skills
SkillsExperienceTotal YearsLast Used
JIRAAdvanced62018
Rational Quality ManagerBeginner.52019
RTCIntermediate.52019
SQLIntermediate32016
JavaBeginner12019
JavascriptBeginner12019
Quality TestingIntermediate62019
Office 365Advanced152019
Help DeskAdvanced62016
UI/UX DesignIntermediate12018
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Resume Overview

Companies Worked For:

  • E Research Technology
  • M*Modal
  • Management Science Associates
  • UPMC

School Attended

  • University of Pittsburgh

Job Titles Held:

  • Solution Design Analyst
  • Implementation Business Analyst
  • Project Manager
  • Systems Analyst

Degrees

  • Bachelor of Science : Health Information Administration , 2010

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Solution Design Analyst

E Research Technology

Pittsburgh, Pennsylvania