IT management professional with 18+ years of comprehensive management experience,
specializing in Personnel/Business/Change Management, Network Systems Administration
and Software Support.
thinker, adept at managing multiple projects and
priorities in a fast-paced environment.
communicator, skilled at building and leading high-performing,
multi-disciplinary teams and experienced in translating business strategies
into tangible solutions from conceptual phases to successful service
learner, thrives on new challenges and quickly adapts in any environment.
IT Service Delivery
Staff Development & Training
Risk & Quality Management
Software Support Manager04/2016 to CurrentOracleColorado Springs, CO
a team of 62 technical engineers with 18 direct reports, delivering
high-quality, cloud-based software support to thousands of customers
implementing Oracle software products.
and leads resolution of complex problems. Escalation contact for customers with
technical issues to help identify, isolate and resolve problems.
business plans into action; communicates goals/objectives; ensures adherence to
and reports Key Performance Indicators (KPI's) as identified in the Service
Level Agreements (SLA's) and managed by the service delivery policies.
in all levels of organization planning, execution and service management based
on multi-year strategy.
trends to determine proper staffing levels and conducts hiring to meet customer
needs as well as organizational targets.
cross-functional and cross-divisional task force to identify and document
functional requirements, workflows, information sources and system
Oversees the completion of work
assignments; assumes responsibility for decision making; aligning resources;
builds an environment of accountability and achieving results.
IT Manager, Cyber Operations07/2012 to 04/2016United States Air Force AcademyAir Force Academy, CO
planned and directed the administration, development and maintenance of the
full spectrum of computing resources for both cadet academic, and military
cutting edge network services to over 9,000 users across three enterprise class
Manager: Designed/coordinated/integrated IT security programs affecting 110
regularly with senior management to provide effective security and integration
of IT programs.
strategies to implement industry standard security practices without disrupting
cross-functional teams and ensured accuracy, consistency, and on-time project
Manager/Operations Manager: Led two server room power and HVAC upgrades with
zero loss of service. Doubled the electrical capacity and ensured the heat load
in each of the server rooms is properly maintained.
Security: Managed software updates to 12K clients and >200 servers using
System Center Configuration Manager (SCCM), BMC Bladelogic and Powershell
full IEEE 802.1x implementation. Created a secure wireless network by adding
user and computer specific account validation.
Policy Object (GPO) expert, deployed over 5,000 policy objects with zero
Architect: Designed and executed Active Directory domain functional level
upgrade to 2008r2; enabled new standards in replication and data recovery. Performed
lifecycle and preventative maintenance on Domain Controllers (DCs), DNS, DHCP.
250 TeraByte HP Storage Area Network (SAN) environment. Provided tiered storage
architecture, reducing total storage cost.
Expanded VMWare and
Hyper-V virtual server environments; virtualized 124 servers and saved $500K in
hardware and lifecycle replacement costs.
Chief, Standardization and Evaluation07/2008 to 07/2012United States Air ForceCheyenne Mountain, CO
US missile/air warning & space surveillance systems operations for national
strategic warning mission.
initial and advanced certification evaluations for Systems Center consisting of
33 US/Canadian personnel.
2007 Administrator: Developed portal sites for unique mission systems
administrators. Established a centralized repository for mission data storage
and retrieval between 17 multi-national defense agencies.
developer for online based exam solution using ASP.NET and C#. This application
provided accurate testing and metrics utilized in ensuring trainees were
certified and skill levels were met on time.
Manager: Led qualification of 5 crews/25 personnel on US space communication
checklists/procedures for 10 work centers to control processing of missile, air
and space data traffic.
30 maintenance actions; downtime worked around launch windows--ensured all
launches were visible by Pentagon.
Section Chief, Network Systems Administration07/2001 to 07/2008United States Air ForceAviano, Italy
and conducted daily administration and operation of a $27M Active Directory
network. Supported over 5,000 customers, with nine direct report personnel.
Administrator: Led the technical implementation of SharePoint 2003, provided an
invaluable collaboration tool for Wing personnel. Designed the first routing
and tracking system for personnel evaluations.
Developed 31st Fighter Wing's first intranet website. Created streamlined
navigation with a modern and professional appearance for 240 site pages.
server standardization and increased network reliability by replacing 3
outdated Domain Controllers on the verge of failure. Produced detailed standard
operating procedures for server configurations.
integrated secure network communications to a remote site eliminating dial-up
Windows host licensing by uncovering unused computers in storage areas and
warehouses throughout the base. The Wing avoided $14M fee for licensing
outdated hardware that was no longer used.
installation of Aviano's first Blackberry server and streamlined mobile device
reporting capabilities for Storage Area Network (SAN) management. Developed
scripts to condense search capabilities for 3 days down to 5 hours.
Designed Windows High
Availability Clustering architecture for shared resources providing 99.999%
Education and Training
Bachelor of Applied Science: Information TechnologyAmerican Military University/American Public University Systemsumma cum laude
Associates of Applied Science: Information TechnologyCommunity College of the Air Force
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
United States Air Force Academy
United States Air Force
American Military University/American Public University System
Community College of the Air Force
Job Titles Held:
Software Support Manager
IT Manager, Cyber Operations
Chief, Standardization and Evaluation
Section Chief, Network Systems Administration
Bachelor of Applied Science : Information Technology Associates of Applied Science : Information Technology
Create a job alert for [job role title] at [location].